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~isPartOf:"Journal of retailing and consumer services"
~subject:"Internet marketing"
~subject:"Beziehungsmarketing"
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Search: subject:"Verbraucherzufriedenheit"
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Internet marketing
Beziehungsmarketing
Customer satisfaction
419
Kundenzufriedenheit
419
Consumer behaviour
319
Konsumentenverhalten
319
Relationship marketing
256
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
83
Retail trade
83
Online retailing
79
Online-Handel
79
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
35
Markenführung
35
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
30
Vertrauen
30
Brand image
27
Customer experience
27
Markenimage
27
Loyalty
26
Online-Marketing
26
Social Web
25
Social web
25
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
21
Customer retention
21
Kundenintegration
21
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2
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Article
264
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264
Aufsatz in Zeitschrift
264
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English
264
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Prentice, Catherine
6
Lombart, Cindy
5
Park, Jungkun
5
Khan, Imran
4
Louis, Didier
4
Mortimer, Gary
4
Söderlund, Magnus
4
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Quach, Sara
3
Seger-Guttmann, Tali
3
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Arndt, Aaron D.
2
Barari, Mojtaba
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casidy, Riza
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
Fernandes, Teresa
2
Harun, Ahasan
2
Hong, EunPyo
2
Hyun, Hyowon
2
Itani, Omar S.
2
Kaul, Dimple
2
Khajehzadeh, Saman
2
Kim, Jiyoung
2
Klaus, Philipp
2
Kumar, Anil
2
Le, Hoang T. P. M.
2
Liébana-Cabanillas, Francisco
2
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Published in...
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Journal of retailing and consumer services
International journal of hospitality management
144
Journal of business research : JBR
142
The journal of services marketing
108
Journal of hospitality marketing & management
74
The service industries journal
62
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
57
Tourism management : research, policies, practice
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of service research : JSR
46
Service business
45
Services marketing quarterly
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
Journal of retailing
23
International journal of quality and service sciences
22
Journal of marketing
22
SpringerLink / Bücher
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
The international review of retail, distribution and consumer research
21
International journal of business information systems : IJBIS
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
264
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
3
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
6
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
7
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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