//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~subject:"Vertrauen"
~subject:"Brand management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer relationship management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Vertrauen
Brand management
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
more ...
less ...
Online availability
All
Undetermined
12
Free
1
Type of publication
All
Article
27
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Language
All
English
27
Author
All
Balaji, M. S.
1
Bang, Nguyen
1
Basso, Kenny
1
Becerra, Enrique
1
Becker-Özcamlica, Hürrem
1
Bordian, Mariia
1
Cheng, Ya-Yun
1
Chi, Ming
1
Choi, Beom Joon
1
Dagger, Tracey S.
1
David, Meredith E.
1
Dean, Dwane Hal
1
Disse, Isabel Kittyma
1
Gammoh, Bashar S.
1
Garry, Tony
1
Gil Saura, Irene
1
Goode, Mark M. H.
1
Grant, David B.
1
Groth, Markus
1
Harrigan, Paul
1
Harris, Lloyd C.
1
Hartl, Barbara
1
Harwood, Tracy
1
Hofmann, Eva
1
Hollebeek, Linda D.
1
Holloway, Betsy Bugg
1
Jillapalli, Ravi
1
Joseph-Mathews, Sacha
1
Juga, Jari
1
Juntunen, Jouni
1
Juntunen, Mari
1
Juric, Biljana
1
Kang, Doo Syen
1
Kao, Tzu-Yi
1
Kemp, Elyria
1
Kharouf, Husni
1
Khong Kok Wei
1
Kim, Soon-Ho
1
Klaus, Philipp
1
La, Suna
1
more ...
less ...
Published in...
All
The journal of services marketing
Journal of business research : JBR
163
Journal of retailing and consumer services
149
The journal of product & brand management
99
The journal of brand management : an international journal
83
International journal of hospitality management
58
Industrial marketing management : the international journal for industrial and high-tech firms
55
Asia Pacific journal of marketing and logistics
40
Journal of strategic marketing
35
SpringerLink / Bücher
32
Cogent business & management
31
International journal of internet marketing and advertising : IJIMA
31
Marketing intelligence & planning
31
Psychology & marketing
30
European journal of marketing : EJM
29
The journal of business & industrial marketing
29
Journal of hospitality marketing & management
28
Journal of promotion management : innovations in planning and applied research
28
International journal of contemporary hospitality management
27
Journal of travel and tourism marketing
26
The service industries journal
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
The international journal of bank marketing : IJBM
20
International journal of electronic marketing and retailing : IJEMR
19
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
19
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Journal of service management
18
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of marketing
16
Journal of business-to-business marketing
15
Journal of marketing communications
15
Journal of the Academy of Marketing Science
15
Tourism management : research, policies, practice
15
European journal of marketing
14
International journal of retail & distribution management
14
Journal of internet commerce
14
Services marketing quarterly
14
more ...
less ...
Source
All
ECONIS (ZBW)
27
Showing
1
-
10
of
27
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
3
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
6
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
7
The benefit of a trustworthy face to a financial services provider
Dean, Dwane Hal
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 771-783
Persistent link: https://www.econbiz.de/10011801526
Saved in:
8
Power versus trust - what matters more in collaborative consumption?
Hofmann, Eva
;
Hartl, Barbara
;
Penz, Elfriede
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 589-603
Persistent link: https://www.econbiz.de/10011801607
Saved in:
9
Co-creating value with consumers through social media
Kao, Tzu-Yi
;
Yang, Ming-Hsien
;
Wu, Ji-Tsung Ben
;
Cheng, …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 141-151
Persistent link: https://www.econbiz.de/10011486888
Saved in:
10
Does relationship communication matter in B2C service relationships?
Balaji, M. S.
;
Roy, Sanjit
;
Khong Kok Wei
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 186-200
Persistent link: https://www.econbiz.de/10011487025
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->