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~isPartOf:"The journal of services marketing"
~subject:"Emotion"
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Search: subject:"experience"
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Subject
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Emotion
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
112
Kundenzufriedenheit
112
Dienstleistungsqualität
103
Service quality
103
Customer service
40
Kundenservice
40
Dienstleistungssektor
33
Service industry
33
Customer integration
30
Kundenintegration
30
Customer experience
27
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Dienstleistung
21
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Lieferantenmanagement
19
Social Web
19
Social web
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Loyalty
16
Einzelhandel
15
Retail trade
15
Satisfaction
15
Confidence
14
Customer value
14
Kundenwert
14
Vertrauen
14
Arbeitszufriedenheit
13
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13
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Article
24
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24
Aufsatz in Zeitschrift
24
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English
24
Author
All
Al-Okaily, Nour Salah
1
Aldas-Manzano, Joaquin
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Barnes, Donald C.
1
Beatson, Amanda
1
Becerra, Enrique
1
Black, William C.
1
Blodgett, Jeffrey
1
Bock, Dora Elizabeth
1
Brooks, John R.
1
Brown, Tom
1
Collier, Joel E.
1
Fabrigar, Leandre R.
1
Ferreira, Ivani
1
Folse, Judith Anne Garretson
1
Fox, Gavin L.
1
Garry, Tony
1
Greer, Dominique A.
1
Harwood, Tracy
1
Hernández Ortega, Blanca
1
Huang, Yu-Shan
1
Hume, Margee
1
Hur, Won-moo
1
Hwang, Jiyoung
1
Jillapalli, Ravi
1
Jones, Tim
1
Kandampully, Jay
1
Kemp, Elyria
1
Koenig-Lewis, Nicole
1
Koku, Paul Sergius
1
Laroche, Michael
1
Lim, SangGon
1
Lin, Ingrid Y.
1
Madupalli, Ramana Kumar
1
Madupu, Vivek
1
Mazaheri, Ebrahim
1
Medler-Liraz, Hana
1
Moon, Tae Won
1
Ok, Chihyung
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
45
Journal of business research : JBR
44
International journal of hospitality management
43
Journal of travel and tourism marketing
19
Tourism management : research, policies, practice
19
Journal of hospitality marketing & management
16
The journal of brand management : an international journal
16
The journal of product & brand management
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
International journal of contemporary hospitality management
12
Tourism management perspectives : TMP
12
Journal of service research : JSR
10
Service business
10
The service industries journal
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
Asia Pacific journal of marketing and logistics
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
The journal of business & industrial marketing
8
Cogent business & management
7
European journal of marketing : EJM
7
Journal of business ethics : JOBE
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of customer behaviour
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
6
Schauplätze dreidimensionaler Markeninszenierung : innovative Strategien und Erfolgsmodelle erlebnisorientierter Begegnungskommunikation ; Brand Parks, Museen, Flagship Stores, Messen, Events, Roadshows
6
Services marketing quarterly
6
Academy of Management journal : AMJ
5
Administrative Sciences : open access journal
5
International journal of market research
5
Journal of fashion marketing and management
5
Journal of promotion management : innovations in planning and applied research
5
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ECONIS (ZBW)
24
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1
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1
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
2
The impact of eudaimonic well-being on
experience
and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
3
Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
Saved in:
4
Gift card types and willingness to spend more
Lim, SangGon
;
Ok, Chihyung
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 710-724
Persistent link: https://www.econbiz.de/10013407592
Saved in:
5
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
6
Influence of empathy on hotel guests' emotional service
experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
7
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
8
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
9
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
10
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
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