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~isPartOf:"The journal of services marketing"
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Subject
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
112
Kundenzufriedenheit
112
Dienstleistungsqualität
103
Service quality
103
Customer service
40
Kundenservice
40
Dienstleistungssektor
33
Service industry
33
Customer integration
30
Kundenintegration
30
Customer experience
27
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Emotion
24
Dienstleistung
21
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Lieferantenmanagement
19
Social Web
19
Social web
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Loyalty
16
Einzelhandel
15
Retail trade
15
Satisfaction
15
Confidence
14
Customer value
14
Kundenwert
14
Vertrauen
14
Arbeitszufriedenheit
13
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245
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Klaus, Philipp
6
Mattila, Anna S.
6
Heinonen, Kristina
5
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Palmer, Adrian
3
Rosenbaum, Mark
3
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Choi, Beom Joon
2
Chou, En-Yi
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gustafsson, Anders
2
Hansen, John D.
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Johnson, Lester W.
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Jones, Tim
2
Landry, Mikèle
2
Lee, Richard
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Lee, Seonjeong
2
Leisen Pollack, Birgit
2
Lin, Cheng-Yu
2
Madupalli, Ramana Kumar
2
Manthiou, Aikaterini
2
McColl-Kennedy, Janet R.
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The journal of services marketing
Journal of business research : JBR
756
Journal of retailing and consumer services
682
Industrial marketing management : the international journal for industrial and high-tech firms
408
International journal of hospitality management
357
SpringerLink / Bücher
293
Tourism management : research, policies, practice
240
Journal of travel and tourism marketing
209
The service industries journal
203
The journal of business & industrial marketing
194
International journal of contemporary hospitality management
187
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
Journal of hospitality marketing & management
158
International journal of electronic customer relationship management : IJECRM
141
Journal of marketing
131
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
126
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
125
Journal of service management
122
The journal of brand management : an international journal
120
Psychology & marketing
118
The journal of product & brand management
118
Tourism management perspectives : TMP
113
Journal of retailing
110
Gabler Edition Wissenschaft
107
European journal of marketing : EJM
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
Cogent business & management
104
IZA Discussion Papers
104
Marketing intelligence & planning
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of marketing management : MM
96
Services marketing quarterly
96
Service business
91
Technological forecasting & social change : an international journal
90
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
88
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
87
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
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ECONIS (ZBW)
245
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81
Guest editorial: relationship marketing : past, present and future
Gummerus, Johanna
;
Koskull, Catharina von
;
Kowalkowski, …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 1-5
Persistent link: https://www.econbiz.de/10011615567
Saved in:
82
Revitalizing relationship marketing
Sheth, Jagdish N.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 6-10
Persistent link: https://www.econbiz.de/10011615581
Saved in:
83
Relationship marketing : looking backwards towards the future
Payne, Adrian
;
Frow, Pennie
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011615610
Saved in:
84
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
85
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
86
"Running is my boyfriend" : consumers' relationships with activities
Mickelsson, Karl-Jacob
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011615630
Saved in:
87
Examining the antecedents and consequences of gratitude
Hasan, Syed Fazal E.
;
Mortimer, Gary
;
Lings, Ian N.
; …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 34-47
Persistent link: https://www.econbiz.de/10011615638
Saved in:
88
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
89
The importance of CSR in forming customer-company identification and long-term loyalty
Huang, Min-Hsin
;
Cheng, Zhao-Hong
;
Chen, I-Chun
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 63-72
Persistent link: https://www.econbiz.de/10011615657
Saved in:
90
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
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