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~isPartOf:"International journal of hospitality management"
~person:"Shum, Cass"
~person:"Huan, Tzung-cheng"
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Arbeitsverhalten
6
Work behaviour
6
Arbeitszufriedenheit
4
Hotel industry
4
Hotellerie
4
Job satisfaction
4
Organizational behaviour
4
Verhalten in Organisationen
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Customer satisfaction
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Hospital
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Konsumentenverhalten
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Krankenhaus
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Kundenzufriedenheit
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Confidence
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Dienstleistungsqualität
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Führungsstil
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Service quality
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Tourism employees
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Tourismusberufe
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Vertrauen
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Arbeitsmarktdiskriminierung
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Arbeitsmobilität
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Arbeitsplatz
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Arbeitsschutz
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Basic needs satisfaction
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Basic psychological needs
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Behavioral integrity
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Betriebliches Bildungsmanagement
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Betriebsklima
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Beziehungsmarketing
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Brand citizenship behavior (BCB)
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Brand management
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Shum, Cass
Huan, Tzung-cheng
Karatepe, Osman M.
12
Kim, Woo Gon
12
Kim, Peter Beomcheol
9
Jung, Hyo Sun
8
Yoon, Hye Hyun
8
Qu, Hailin
7
Guchait, Priyanko
6
Han, Heesup
6
King, Ceridwyn
6
Lee, Gyumin
6
Ma, Emily
6
Busser, James A.
5
Choi, Hyung-Min
5
DiPietro, Robin B.
5
Gursoy, Dogan
5
Kim, Hyun Jeong
5
Law, Chun Hung Roberts
5
Madera, Juan M.
5
Park, Jeong-Yeol
5
Song, Zibin
5
Wong, IpKin Anthony
5
Ariza-Montes, Antonio
4
Arjona-Fuentes, Juan M.
4
Ayoun, Baker
4
Birtch, Thomas A.
4
Bufquin, Diego
4
Chen, Han
4
Chiang, Flora F. T.
4
Dawson, Mary
4
Hight, S. Kyle
4
Hon, Alice H. Y.
4
Kim, Seongseop
4
Lee, JungHoon
4
Li, Jun
4
Ma, Emily Jintao
4
Ok, Chihyung
4
Teng, Hsiu-Yu
4
Torres, Edwin N.
4
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International journal of hospitality management
Tourism management : research, policies, practice
3
International journal of contemporary hospitality management
2
Journal of business research : JBR
1
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Exploring the relationship between the Dark Triad personality traits and voice behaviour of hotel employees with the moderating effect of intention to leave
Zhuang, Wen-Long
;
Wu, Shao-Chuan
;
Wang, Lan-Hsun
;
Huan, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227131
Saved in:
2
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
3
The effects of empowering leadership on employee adaptiveness in luxury hotel services : evidence from a mixed-methods research
Peng, Jiamin
;
Yang, Xiaoyun
;
Huan, Tzung-cheng
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013271303
Saved in:
4
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
5
Effect of hotel employees' workplace friendship on workplace deviance behaviour : moderating role of organisational identification
Zhuang, Wen-Long
;
Chen, Kuan-Yang
;
Chang, Chia-Lin
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293877
Saved in:
6
All people are created equal? : racial discrimination and its impact on hospitality career satisfaction
Shum, Cass
;
Gatling, Anthony
;
Garlington, Jaimi
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293821
Saved in:
7
Why do employees break rules? : understanding organizational rule-breaking behaviors in hospitality
Ghosh, Ankita
;
Shum, Cass
- In:
International journal of hospitality management
81
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012128305
Saved in:
8
Promoting innovation in hospitality companies through human resource management practices
Chang, Song
;
Gong, Yaping
;
Shum, Cass
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 812-818
Persistent link: https://www.econbiz.de/10009242161
Saved in:
9
The influence of hospitality leaders' relational transparency on followers' trust and deviance behaviors : mediating role of behavioral integrity
Gatling, Anthony
;
Shum, Cass
;
Book, Laura
;
Bai, Billy
- In:
International journal of hospitality management
62
(
2017
),
pp. 11-20
Persistent link: https://www.econbiz.de/10011702627
Saved in:
10
Crafting and testing a central precept in service-dominant logic : hotel employees' brand-citizenship behavior and customers' brand trust
Xie, Li-shan
;
Peng, Jia-min
;
Huan, Tzung-cheng
- In:
International journal of hospitality management
42
(
2014
),
pp. 1-8
Persistent link: https://www.econbiz.de/10010410828
Saved in:
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