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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
56
Service quality
56
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
32
Konsumentenverhalten
32
Quality management
26
Qualitätsmanagement
26
Taiwan
13
customer satisfaction
12
service quality
11
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Produktqualität
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Dienstleistungssektor
7
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customer loyalty
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satisfaction
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loyalty
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Yang, Ching-chow
3
Chen, Ching-fu
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Ku, Edward C. S.
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Pantouvakis, Angelos
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Shahin, Arash
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Abdullateef, Aliyu Olayemi
1
Al-dweeri, Rami M. O. O.
1
Alonso-Almeida, M. Mar
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Amorim, Marlene
1
Ažman, Slavko
1
Bahar, Reyhan
1
Barai, Parama
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Barnes, F. Barry
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Başgöze, Pınar
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Bernardo, Merce
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Boakye, Kwabena G.
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Bouranta, Nancy
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Bravi, Laura
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Bäckström, Ingela
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Cassia, Fabio
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Chang, Chun-Ming
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Chang, Tien-Hsiang
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Chang, Tsang-Chuan
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Chang, Wei
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Chen, Chih Ta
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Chen, Hsin-i
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Chen, Hui-ju
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Chen, Ja-Shen
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Chen, Ja-shen
1
Chen, Jui-Ho
1
Chen, Kuen-Suan
1
Chen, Mu-Chen
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
794
Journal of retailing and consumer services
612
Industrial marketing management : the international journal for industrial and high-tech firms
458
International journal of hospitality management
315
SpringerLink / Bücher
256
The journal of services marketing
231
The journal of business & industrial marketing
222
Journal of strategic marketing
197
The service industries journal
194
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
International journal of contemporary hospitality management
133
Journal of marketing
132
Tourism management : research, policies, practice
127
Cogent business & management
124
Journal of hospitality marketing & management
122
The journal of product & brand management
121
Journal of travel and tourism marketing
120
Journal of service research : JSR
118
The journal of brand management : an international journal
116
Asia Pacific journal of marketing and logistics
115
Journal of service management
110
Journal of retailing
108
European journal of marketing : EJM
105
Marketing intelligence & planning
104
Psychology & marketing
103
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of business ethics : JOBE
97
Services marketing quarterly
95
Journal of marketing management : MM
94
Technological forecasting & social change : an international journal
91
The international journal of bank marketing : IJBM
87
Service business
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of production economics
76
Business horizons
73
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
72
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ECONIS (ZBW)
87
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1
Enabling relationship learning in intra-firm professional service teams
Slåtten, Terje
;
Lien, Gudbrand
;
Fredheim, Arne
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
9
,
pp. 946-958
Persistent link: https://www.econbiz.de/10011778022
Saved in:
2
Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan
;
Chen, Szu-Ju
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Saved in:
3
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
4
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
5
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
6
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
7
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
8
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
9
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
10
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
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