//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Management decision : MD"
~subject:"Proactive customer service performance"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"proactive"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Proactive customer service performance
Proactive personality
8
Arbeitsverhalten
7
Arbeitszufriedenheit
7
Job satisfaction
7
Work behaviour
7
Customer service
6
Kundenservice
6
Arbeitsleistung
5
Dienstleistungsqualität
5
Führungsstil
5
Job performance
5
Leadership style
5
Personality psychology
5
Persönlichkeitspsychologie
5
Service quality
5
Emotion
4
Leistungsmotivation
4
Work motivation
4
Employee retention
3
Environmental management
3
Hotel industry
3
Hotellerie
3
Mitarbeiterbindung
3
Organizational behaviour
3
Umweltmanagement
3
Verhalten in Organisationen
3
Arbeitsgruppe
2
Arbeitspsychologie
2
Beziehungsmarketing
2
Business ethics
2
Career development
2
Coronavirus
2
Customer satisfaction
2
Employee task performance
2
Erwerbsverlauf
2
Gastgewerbe
2
Hospital
2
Hospitality industry
2
Job engagement
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Lyu, Yijing
2
Chen, Mengyuan
1
Cheng, Bao
1
Deng, Xincai
1
Dong, Yun
1
Guo, Gongxing
1
Ho, Jo Ann
1
Li, Yan
1
Ng, Siew Imm
1
Peng, Yan
1
Qiu, Canhua
1
Sambasivan, Murali
1
Wei Leong Chan
1
Ye, Yijiao
1
Zhou, Xing
1
Zhu, Hong
1
more ...
less ...
Published in...
All
International journal of hospitality management
Management decision : MD
International journal of contemporary hospitality management
7
Asia Pacific journal of management
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Tourism review
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
3
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
4
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->