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~person:"Ye, Yijiao"
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Proactive customer service performance
5
Customer service
4
Dienstleistungsqualität
4
Kundenservice
4
Service quality
4
Performance measurement
3
Performance-Messung
3
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Customer orientation
1
Customer satisfaction
1
Emotion
1
Emotional exhaustion
1
Exploitative leadership
1
Familie
1
Familienunternehmen
1
Family
1
Family business
1
Family centrality
1
Family ostracism
1
Führungsstil
1
Harmonious passion
1
Harmonious passion for work
1
Hospital
1
Job satisfaction
1
Job tension
1
Kooperative Führung
1
Krankenhaus
1
Kundenzufriedenheit
1
Leader aggressive humour
1
Leadership style
1
Need for affiliation
1
Organisation-based self-esteem
1
Participative leadership
1
Power distance
1
Psychological entitlement
1
Relationship marketing
1
Self-determination theory
1
Shared leadership
1
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English
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Ye, Yijiao
Sandler, Todd
10
Bakker, Arnold B.
8
Bandyopadhyay, Subhayu
6
Bodlaj, Mateja
6
Demeulemeester, Erik
6
Parker, Sharon K.
6
Kwan, Ho Kwong
5
Lyu, Yijing
5
Heijden, Beatrice I. J. M. van der
4
Zhao, Shuming
4
Zhou, Xing
4
Abid, Ghulam
3
Ashfaq, Fouzia
3
Ashford, Susan J.
3
Bindl, Uta K.
3
Bizzi, Lorenzo
3
Francis, Bill B.
3
Geishecker, Ingo
3
Hasan, Iftekhar
3
Hecker, Rob
3
Jawahar, I. M.
3
Khapova, Svetlana N.
3
Kim, Tae-Yeol
3
Li, Cai
3
Liu, Yan
3
Marler, Laura E.
3
Matute, Jorge
3
Nguyen Dinh Tho
3
Paul, Justin
3
Peng, Yan
3
Röglinger, Maximilian
3
Sonnentag, Sabine
3
Sun, Xian
3
Sørensen, Allan
3
TACHE, Florin
3
Takahashi, Akihiko
3
Takahashi, Soichiro
3
Wang, Nengmin
3
Wenninger, Annette
3
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International journal of contemporary hospitality management
3
Asia Pacific journal of management
1
International journal of hospitality management
1
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ECONIS (ZBW)
5
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1
The impact of exploitative leadership on hospitality employees'
proactive
customer service performance : a self-determination perspective
Sun, Zhuanzhuan
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
Saved in:
2
Killing the service fire : leader aggressive humour undermines hospitality employees'
proactive
customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
3
From shared leadership to
proactive
customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
4
Family ostracism and
proactive
customer service performance : an explanation from conservation of resources theory
Ye, Yijiao
;
Zhu, Hong
;
Chen, Yuanyi
;
Kwan, Ho Kwong
; …
- In:
Asia Pacific journal of management
38
(
2021
)
2
,
pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
Saved in:
5
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
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