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~subject:"Service quality"
~subject:"Deutschland"
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Subject
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Service quality
Deutschland
Dienstleistungsqualität
20,266
Dienstleistungssektor
11,912
Finanzdienstleistung
11,793
Financial services
11,340
Service industry
11,205
Germany
10,076
Theorie
9,974
Theory
9,943
Debt management
8,657
Schuldenmanagement
8,553
USA
8,150
United States
7,815
Customer satisfaction
6,950
Kundenzufriedenheit
6,894
Consumer behaviour
6,392
Konsumentenverhalten
6,390
Relationship marketing
6,119
Beziehungsmarketing
6,118
Dienstleistung
5,478
Welt
5,477
World
5,465
Logistikdienstleister
5,376
Logistics provider
5,372
Dienstleistungshandel
5,203
Trade in services
5,202
EU countries
4,915
EU-Staaten
4,915
Öffentliche Dienstleistung
4,909
Public services
4,766
Außenpolitik
4,281
Foreign policy
4,278
Öffentlicher Dienst
4,277
Services
3,808
Innovation
3,623
Unternehmensdienstleistung
3,581
Business services
3,575
Großbritannien
3,470
Supply chain
3,460
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Online availability
All
Undetermined
7,936
Free
5,927
Type of publication
All
Article
18,680
Book / Working Paper
11,605
Journal
245
Other
4
Database
1
Type of publication (narrower categories)
All
Article in journal
15,397
Aufsatz in Zeitschrift
15,397
Graue Literatur
3,592
Non-commercial literature
3,592
Aufsatz im Buch
3,115
Book section
3,115
Working Paper
2,233
Arbeitspapier
2,198
Hochschulschrift
1,949
Thesis
1,506
Collection of articles of several authors
1,020
Sammelwerk
1,020
Case study
644
Fallstudie
644
Aufsatzsammlung
613
Konferenzschrift
451
Bibliografie enthalten
393
Bibliography included
393
Conference proceedings
289
Conference paper
180
Konferenzbeitrag
180
Amtsdruckschrift
167
Government document
167
Advisory report
134
Gutachten
134
Lehrbuch
121
Forschungsbericht
115
Handbook
114
Handbuch
114
Textbook
99
Collection of articles written by one author
93
Sammlung
93
Statistik
80
Ratgeber
76
Guidebook
67
Dissertation u.a. Prüfungsschriften
66
Festschrift
53
Market information
53
Marktinformation
53
Statistics
52
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All
English
20,868
German
9,487
Undetermined
171
French
59
Italian
20
Russian
18
Polish
14
Spanish
13
Swedish
6
Finnish
4
Lithuanian
4
Dutch
4
Czech
3
Danish
3
Hungarian
3
Chinese
2
Japanese
1
Portuguese
1
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Author
All
Bruhn, Manfred
76
Siciliani, Luigi
72
Kaiser, Ulrich
60
Propper, Carol
52
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Jahn, Elke J.
41
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
32
Vogel, Alexander
31
Badura, Bernhard
30
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Stauss, Bernd
27
Usman, Osly
27
Bauer, Hans H.
25
Edvardsson, Bo
25
Figlio, David N.
25
Weinkopf, Claudia
25
Bouncken, Ricarda B.
24
Kane, Thomas J.
24
Walwei, Ulrich
24
Van Reenen, John
23
Wagner, Joachim
23
Falk, Martin
22
Gürtler, Joachim
22
Knechel, W. Robert
22
Schröder, Helmut
22
Spermann, Alexander
22
Cox, Helmut
21
Gaynor, Martin
21
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Institution
All
National Bureau of Economic Research
182
Springer Fachmedien Wiesbaden
78
OECD
37
Nomos Verlagsgesellschaft
34
Zentrum für Europäische Wirtschaftsforschung
25
Monopolkommission
24
Verlag Dr. Kovač
24
Hochschulrektorenkonferenz
22
IGI Global
21
Institut für Arbeitsmarkt- und Berufsforschung
18
World Bank
17
Springer-Verlag GmbH
16
Bundesanstalt für Finanzdienstleistungsaufsicht
15
Deutschland / Statistisches Bundesamt
15
Books on Demand GmbH <Norderstedt>
14
Hans-Böckler-Stiftung
14
Bertelsmann Stiftung
12
Fraunhofer-Institut für System- und Innovationsforschung
12
World Bank Group
12
Deutsches Institut für Wirtschaftsforschung
10
Deutschland / Bundesregierung
10
Duncker & Humblot
10
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
10
Universität Ulm
10
Deutschland / Bundesministerium für Bildung und Forschung
9
Gesellschaft für Öffentliche Wirtschaft
9
Institut der Deutschen Wirtschaft Köln
9
Deutsche Verkehrswissenschaftliche Gesellschaft
8
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
8
Friedrich-Ebert-Stiftung
8
Shaker Verlag
8
Steria Mummert Consulting AG
8
Campus Verlag
7
Deutscher Beamtenbund
7
Eric Cuvillier <Firma>
7
Europäische Kommission
7
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
7
Fördergesellschaft Marketing an der Universität Augsburg
7
Gesellschaft für Öffentliche Wirtschaft / Wissenschaftlicher Beirat
7
Institut für Technik der Betriebsführung
7
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Published in...
All
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
305
Journal of business research : JBR
245
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
SpringerLink / Bücher
217
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
184
NBER working paper series
181
Auditing : a journal of practice & theory
172
NBER Working Paper
165
International journal of contemporary hospitality management
162
Discussion paper series / IZA
160
Services marketing quarterly
140
Journal of air transport management
137
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
107
Journal of service research : JSR
106
International journal of productivity and quality management : IJPQM
105
International journal of services and operations management
104
Europäische Hochschulschriften / 5
103
Health care management review : HCM review
101
Journal of service management
98
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
98
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Cogent business & management
88
Gabler Edition Wissenschaft
83
IZA Discussion Paper
82
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
81
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of health economics
74
more ...
less ...
Source
All
ECONIS (ZBW)
30,041
USB Cologne (EcoSocSci)
284
RePEc
122
EconStor
59
BASE
27
ArchiDok
2
Showing
1
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10
of
30,535
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Date (oldest first)
1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Unleashing the digital building bricks
Muschkiet, Michel
;
Wulfert, Tobias
;
Woroch, Robert
; …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014374892
Saved in:
3
Government-to-business e-
service
provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
4
Service
robots and their implications for
service
delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
5
Service
agent driven co-created caring in chat-based customer
service
encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
6
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
7
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
8
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for
service
failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
9
Challenges in promoting accountability and feedback mechanisms through customer complaints in the South African public
service
Mogotloane, Tebogo
;
Louw, Valery
-
2023
Persistent link: https://www.econbiz.de/10014486296
Saved in:
10
Can robots recover a
service
using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
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