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~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
~isPartOf:"Journal of fashion marketing and management"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Einzelhandel
Beziehungsmarketing
223
Relationship marketing
223
Consumer behaviour
124
Konsumentenverhalten
124
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
86
Kundenzufriedenheit
86
Customer integration
38
Kundenintegration
38
Brand management
30
Markenführung
30
Social Web
28
Social web
28
Betriebliche Wertschöpfung
20
Brand image
20
Dienstleistungssektor
20
Markenimage
20
Service industry
20
Services
20
Value creation
20
Brand
19
Dienstleistung
19
Markenartikel
18
Retail trade
18
USA
18
United States
18
Customer experience
16
Customer service
16
Dienstleistungsmarketing
16
Kundenservice
16
Services marketing
16
Confidence
15
Internet marketing
15
Online-Marketing
15
Vertrauen
15
Customer value
14
Kundenwert
14
Beschwerdemanagement
13
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English
18
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Kim, Jieun
2
Ahn, Jinwoo
1
Bradshaw, Amanda S.
1
Breazeale, Michael
1
Bustamante, Juan Carlos
1
Castellanos Verdugo, Mario
1
Celuch, Kevin
1
Chowdhury, Fairuz
1
Clouse, Shawn F.
1
Cretul, Matthew
1
Das, Manish
1
Goel, Suhsma
1
Greene, Henry
1
Henningsson, Stefan
1
Kang, Ju-Young M.
1
Kim, Jae-eun
1
King, Ceridwyn
1
Konalingam, Kajenthiran
1
Kónya, László
1
Leroi-Werelds, Sara
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Loureiro, Sandra Maria Correia
1
Miranda, Francisco J.
1
Miranda, Mario J.
1
Mortimer, Gary
1
Ock, Jungwon
1
Rho, Taeseok
1
Rubio Benito, Natalia
1
Sachdeva, Ishita
1
Shankar, Amit
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Shelton, Summer Suzanne
1
Shooshtari, Nader H.
1
Sivapalan, Achchuthan
1
So, Kevin Kam Fung
1
Sparks, Beverley Ann
1
Stan, Simona
1
Swaminathan, Srinivasan
1
Swinnen, Gilbert
1
Treise, Debbie
1
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Journal of service management
Services marketing quarterly
Journal of fashion marketing and management
Journal of retailing and consumer services
176
Journal of retailing
46
Journal of business research : JBR
43
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Journal of strategic marketing
11
Marketing intelligence & planning
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of the Academy of Marketing Science
10
Cogent business & management
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of internet commerce
6
Journal of operations management
6
Service business
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
5
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ECONIS (ZBW)
18
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1
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
2
You can't shop with us : how US-based, value- and mid-market online clothing retailers position their plus-size female clothing sections
Shelton, Summer Suzanne
;
Bradshaw, Amanda S.
;
Cretul, …
- In:
Journal of fashion marketing and management
27
(
2023
)
6
,
pp. 1009-1026
Persistent link: https://www.econbiz.de/10014430535
Saved in:
3
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
4
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
5
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
6
The role of active identification in driving retail customer feedback
Celuch, Kevin
;
Walz, Anna M.
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10012256936
Saved in:
7
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
8
Online customer relationship marketing tactics through social media and perceived customer retention orientation of the green retailer
Kang, Ju-Young M.
;
Kim, Jieun
- In:
Journal of fashion marketing and management
21
(
2017
)
3
,
pp. 298-316
Persistent link: https://www.econbiz.de/10011773339
Saved in:
9
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
10
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
11
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
12
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley Ann
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
13
Retail store environment and customer experience : a paradigm
Sachdeva, Ishita
;
Goel, Suhsma
- In:
Journal of fashion marketing and management
19
(
2015
)
3
,
pp. 290-298
Persistent link: https://www.econbiz.de/10011443450
Saved in:
14
Retail services survival in an economic crisis context
Vega Vázquez, Manuela
;
Ángeles Oviedo-García, Maria …
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10010465659
Saved in:
15
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
16
The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo
;
Ock, Jungwon
;
Greene, Henry
;
Rho, Taeseok
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
Saved in:
17
Making customer engagement fun : customer-salesperson interaction in luxury fashion retailing
Kim, Jieun
;
Kim, Jae-eun
- In:
Journal of fashion marketing and management
18
(
2014
)
2
,
pp. 133-144
Persistent link: https://www.econbiz.de/10010384291
Saved in:
18
Early gift card redemption could help stores grow business faster
Miranda, Mario J.
;
Kónya, László
- In:
Services marketing quarterly
31
(
2010
)
3
,
pp. 320-333
Persistent link: https://www.econbiz.de/10008648761
Saved in:
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