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Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungssektor
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service quality
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customer satisfaction
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Complaint management
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Consumer behaviour
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
353
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
44
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
International journal of services and operations management : IJSOM
33
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
Six Sigma in der Finanzbranche
30
International journal of business information systems : IJBIS
29
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ECONIS (ZBW)
29
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1
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
Competing models of quality management and financial performance improvement
Augustyn, Marcjanna M.
;
Elshaer, Ibrahim A.
;
Akamavi, …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 803-831
Persistent link: https://www.econbiz.de/10012623975
Saved in:
3
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
4
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
5
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
7
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
Saved in:
8
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
9
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
10
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
11
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
12
Developing learning capability through a quality management program
Araújo, Claudia Affonso Silva
;
Tavares, Elaine
; …
- In:
The service industries journal
35
(
2015
)
9
,
pp. 483-498
Persistent link: https://www.econbiz.de/10011333311
Saved in:
13
Conceptual and mathematical model for quality improvement in health care
Živaljecić, Aleksandra
;
Mitrović, Živko
;
Petković, Maja
- In:
The service industries journal
33
(
2013
)
5
,
pp. 516-541
Persistent link: https://www.econbiz.de/10009757818
Saved in:
14
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
15
Introducing management models in service organisations in developed and developing countries
Tarí, Juan José
;
Madeleine, Carolina
- In:
The service industries journal
32
(
2012
)
5
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009535896
Saved in:
16
Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
Alonso-Almeida, María del Mar
;
Rodríguez Antón, …
- In:
The service industries journal
32
(
2012
)
6
,
pp. 919-936
Persistent link: https://www.econbiz.de/10009538663
Saved in:
17
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
18
Rationality, participation and results : the case of the European excellence model in a Spanish context
Canet-Giner, M. Teresa
;
Balbastre-Benavent, Francisco
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1995-2017
Persistent link: https://www.econbiz.de/10009298277
Saved in:
19
Incremental innovation in services through continuous improvement
Audretsch, David B.
;
Martínez-Fuentes, Clara
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1921-1930
Persistent link: https://www.econbiz.de/10009298335
Saved in:
20
FMEA-based portfolio approach to service productivity improvement
Geum, Youngjung
;
Shin, Juneseuk
;
Park, Yongtae
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1825-1847
Persistent link: https://www.econbiz.de/10009298371
Saved in:
21
Objective quality and business performance in service environments : moderating effects of entrepreneurs' knowledge and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
22
The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
Saved in:
23
Consulting knowledge and organisation's absorptive capacity : a communication chain perspective
Lu, Iuan-yuan
;
Su, Teng-hu
;
Huang, Ing-chung
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2007-2022
Persistent link: https://www.econbiz.de/10008759974
Saved in:
24
"Publicity" : policy push in the age of privatisation?
Karppi, Ilari
;
Haveri, Arto
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 491-502
Persistent link: https://www.econbiz.de/10003870666
Saved in:
25
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
26
The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
Saved in:
27
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
28
Quality management : a key process in the service industries
Zwikael, Ofer
;
Globerson, Shlomo
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1007-1020
Persistent link: https://www.econbiz.de/10003598941
Saved in:
29
Development of performance measurement systems in quality management organisations
Chang, Hsin Hsin
- In:
The service industries journal
26
(
2006
)
7
,
pp. 765-786
Persistent link: https://www.econbiz.de/10003454642
Saved in:
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