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~isPartOf:"The international journal of human resource management"
~isPartOf:"Computers & operations research : and their applications to problems of world concern ; an international journal"
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2
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The international journal of human resource management
Computers & operations research : and their applications to problems of world concern ; an international journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Journal of vocational behavior
6
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
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1
Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013197619
Saved in:
2
The role of transformational leadership in the mental health and job performance of employees with disabilities
Kensbock, Julia M.
;
Boehm, Stephan A.
- In:
The international journal of human resource management
27
(
2016
)
13/14
,
pp. 1580-1609
Persistent link: https://www.econbiz.de/10011635555
Saved in:
3
Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli
;
Zhang, Xinhui
- In:
Computers & operations research : and their …
87
(
2017
),
pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
Saved in:
4
It's not all about language ability : motivational cultural intelligence matters in call center performance
Presbitero, Alfred
- In:
The international journal of human resource management
28
(
2017
)
11
,
pp. 1547-1562
Persistent link: https://www.econbiz.de/10011753729
Saved in:
5
Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
6
Feeling unsure : quit or stay? ; uncovering heterogeneity in employees' intention to leave in Indian call centers
Das, Diya
;
Nandialath, Anup
;
Mohan, Ramesh
- In:
The international journal of human resource management
24
(
2013
)
1
,
pp. 15-34
Persistent link: https://www.econbiz.de/10009687802
Saved in:
7
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
8
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
9
An investigation into the validity of two measures of work engagement
Viljevac, Adriana
;
Cooper-Thomas, Helena D.
;
Saks, Alan M.
- In:
The international journal of human resource management
23
(
2012
)
17
,
pp. 3692-3709
Persistent link: https://www.econbiz.de/10009618734
Saved in:
10
Reducing employee turnover through customer contact center job quality
Aa, Z. van der
;
Bloemer, Johanna M.
;
Henseler, J.
- In:
The international journal of human resource management
23
(
2012
)
18
,
pp. 3925-3941
Persistent link: https://www.econbiz.de/10009619912
Saved in:
11
Outsourcing strategy in two-stage call centers
Kim, Jun Woo
;
Park, Sang Chan
- In:
Computers & operations research : and their …
37
(
2010
)
4
,
pp. 790-805
Persistent link: https://www.econbiz.de/10003944564
Saved in:
12
The joint effect of leader-member exchange and emotional intelligence on burnout and work performance in call centers in China
Huang, Xu
;
Chan, Simon C. H.
;
Lam, Wing
;
Nan, Xinsheng
- In:
The international journal of human resource management
21
(
2010
)
7/9
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10008649910
Saved in:
13
EMS call volume predictions: a comparative study
Setzler, Hubert
;
Saydam, Cem
;
Park, Sungjune
- In:
Computers & operations research : and their …
36
(
2009
)
6
,
pp. 1843-1851
Persistent link: https://www.econbiz.de/10003828185
Saved in:
14
QBD approximations of a call center queueing model with general patience distribution
Kawanishi, Ken'ichi
- In:
Computers & operations research : and their …
35
(
2008
)
8
,
pp. 2463-2481
Persistent link: https://www.econbiz.de/10003672150
Saved in:
15
Too smart for their own good? : a study of perceived cognitive overqualification in the workforce
Fine, Saul
;
Nevo, Baruch
- In:
The international journal of human resource management
19
(
2008
)
2
,
pp. 346-355
Persistent link: https://www.econbiz.de/10003752673
Saved in:
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