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~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
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Call centre
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Queueing theory
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Warteschlangentheorie
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2
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Jouini, Oualid
3
Castanheira, Filipa
2
Chambel, Maria José
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Dallery, Yves
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Legros, Benjamin
2
Akşin, Zeynep
1
Cheng, Xiaoying
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De Cuyper, Nele
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De Witte, Hans
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Human resource management
International journal of production economics
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
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European journal of industrial relations
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International employment relations review
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OR spectrum : quantitative approaches in management
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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ILR review : the journal of work and policy
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Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Journal of vocational behavior
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Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
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Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
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The service industries journal
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Economic and industrial democracy : EID ; an international journal
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Industrial relations journal
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International journal of services and operations management
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Omega : the international journal of management science
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European management journal
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Harvard-Business-Manager : das Wissen der Besten
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Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
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International journal of electronic customer relationship management : IJECRM
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International journal of work innovation : IJWI
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Journal of service research : JSR
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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ECONIS (ZBW)
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1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
Coordination contracts for outsourcing supply chain with financial constraint
Xu, Xiaoyan
;
Cheng, Xiaoying
;
Sun, Yanhong
- In:
International journal of production economics
162
(
2015
),
pp. 134-142
Persistent link: https://www.econbiz.de/10010515839
Saved in:
3
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
4
A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent call-center workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
5
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
6
The effect of context-specific versus nonspecific subconscious goals on employee performance
Latham, Gary P.
;
Piccolo, Ronald F.
- In:
Human resource management
51
(
2012
)
4
,
pp. 511-523
Persistent link: https://www.econbiz.de/10009613344
Saved in:
7
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
8
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
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