//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of industrial relations"
~isPartOf:"Industrial relations : a journal of economy & society"
~isPartOf:"Economic and industrial democracy : EID ; an international journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Callcenter"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Call centre
18
Callcenter
18
Deutschland
7
Germany
7
USA
5
United States
5
Arbeitsmarktsegmentation
4
Labour market segmentation
4
Institutional change
3
Institutioneller Wandel
3
Arbeitsbeziehungen
2
Austria
2
Codetermination
2
Collective bargaining
2
EU countries
2
EU-Staaten
2
Employment relations
2
Erwerbsverlauf
2
Gewerkschaftspolitik
2
Großbritannien
2
Human Resource Management
2
India
2
Indien
2
Mitbestimmung
2
Occupational attainment
2
Outsourcing
2
Personalmanagement
2
Tarifverhandlungen
2
Union behaviour
2
United Kingdom
2
Österreich
2
Arbeitsbedingungen
1
Arbeitsmobilität
1
Arbeitsplatzwechsel
1
Arbeitszufriedenheit
1
Argentina
1
Argentinien
1
Auslandsverlagerung
1
Befristete Beschäftigung
1
Behinderte Arbeitskräfte
1
more ...
less ...
Online availability
All
Free
1
Undetermined
1
Type of publication
All
Article
16
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
18
Author
All
Doellgast, Virginia
6
Aparicio-Valverde, Mireia
2
Batt, Rosemary L.
1
Benner, Chris
1
Blatter, David
1
Bono, Andrea del
1
Cabras, Ignazio
1
Costa, Elizardo Scarpati
1
Costa, Hermes Augusto
1
D’Cruz, Premilla
1
Gorjup, María Tatiana
1
Grip, Andries de
1
Henry, Laura
1
Holst, Hajo
1
Mañé, Ferran
1
Moss, Philip I.
1
Mottweiler, Hannelore
1
Nohara, Hiroatsu
1
Noronha, Ernesto
1
Otter, Casten von
1
O’Brady, Sean
1
Poster, Winifred R.
1
Salzman, Harold
1
Schönauer, Annika
1
Shire, Karen A.
1
Sieben, Inge
1
Sørensen, Ole H.
1
Sørensen, Ole Henning
1
Tchobanian, Robert
1
Tilly, Chris
1
Van Jaarsveld, Danielle
1
Weinkopf, Claudia
1
more ...
less ...
Published in...
All
European journal of industrial relations
Industrial relations : a journal of economy & society
Economic and industrial democracy : EID ; an international journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Industrial relations journal
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management
4
NBER Working Paper
4
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
18
of
18
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Precariousness and call centre work : operator's perceptions in Portugal and Brazil
Costa, Hermes Augusto
;
Costa, Elizardo Scarpati
- In:
European journal of industrial relations
24
(
2018
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011903281
Saved in:
3
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
4
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
5
From internal to network labor markets? : insights on new promotion processes from the call center industry
Benner, Chris
;
Mañé, Ferran
- In:
Industrial relations : a journal of economy & society
50
(
2011
)
2
,
pp. 323-353
Persistent link: https://www.econbiz.de/10008986663
Saved in:
6
Special issue: Institutional change and labour market segmentation in European call centers
Doellgast, Virginia
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003915909
Saved in:
7
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
Saved in:
8
Institutional change and the restructuring of service work in the French and German telecommunications industries
Doellgast, Virginia
;
Nohara, Hiroatsu
;
Tchobanian, Robert
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 373-394
Persistent link: https://www.econbiz.de/10003915956
Saved in:
9
Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning
;
Weinkopf, Claudia
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
Saved in:
10
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
Saved in:
11
Collective bargaining and temporary contracts in call centre employment in Austria, Germany and Spain
Shire, Karen A.
;
Schönauer, Annika
;
Aparicio-Valverde, …
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 437-456
Persistent link: https://www.econbiz.de/10003916053
Saved in:
12
Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio
- In:
Economic and industrial democracy : EID ; an …
29
(
2008
)
2
,
pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
Saved in:
13
The political economy of trade union strategies in Austria and Germany : the case of call centres
Holst, Hajo
- In:
European journal of industrial relations
14
(
2008
)
1
,
pp. 25-45
Persistent link: https://www.econbiz.de/10003666022
Saved in:
14
Under construction : the continuing evolution of job structures in call centers
Moss, Philip I.
;
Salzman, Harold
;
Tilly, Chris
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 173-208
Persistent link: https://www.econbiz.de/10003674590
Saved in:
15
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
16
National industrial relations and local bargaining power in the US and German telecommunications industries
Doellgast, Virginia
- In:
European journal of industrial relations
14
(
2008
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003757912
Saved in:
17
Who's on the line? : Indian call center agents pose as Americans for US-outsourced firms
Poster, Winifred R.
- In:
Industrial relations : a journal of economy & society
46
(
2007
)
2
,
pp. 271-304
Persistent link: https://www.econbiz.de/10003445210
Saved in:
18
Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von
(
contributor
)
-
2001
Persistent link: https://www.econbiz.de/10001556196
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->