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~subject:"Service quality"
~subject:"Service recovery"
~isPartOf:"Asia Pacific journal of marketing and logistics"
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Service quality
Service recovery
Beschwerdemanagement
8
Complaint management
8
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
B-to-B-Marketing
2
Beziehungsmarketing
2
Business-to-business marketing
2
Consumer behaviour
2
Customer service
2
Dienstleistungssektor
2
Führungsstil
2
Konsumentenverhalten
2
Kundenservice
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Leadership style
2
Relationship marketing
2
Salespeople
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Selling
2
Service failure
2
Service failure severity
2
Service industry
2
Service recovery performance
2
Verkauf
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Verkaufspersonal
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Aggressive sales management
1
Agreeableness
1
Ambidextrous leadership
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Ambidextrous organization
1
Apology
1
Arbeitsverhalten
1
B2B selling
1
Behaviour
1
Business ethics
1
Chinese
1
Chinesisch
1
Confidence
1
Consumer forgiveness
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Continue usage
1
Customer-directed OCB
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Ahmad, Bilal
2
Akhtar, Nadeem
2
Akbar, Muhammad Imad Ud Din
1
Cui, Jinsheng
1
Du, Wenxuan
1
Khan, Muhammad Ishfaq
1
Kim, Jong-Hyeong
1
Liu, Da
1
Quach, Sara
1
Radu, Alexandru
1
Riaz, Zeeshan
1
Surachartkumtonkun, Jiraporn
1
Thaichon, Park
1
Waheed, Abdul
1
Weaven, Scott
1
Youn, Hyewon
1
Yuan, Jingbo
1
Zhong, Jianan
1
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Asia Pacific journal of marketing and logistics
Journal of business research : JBR
45
International journal of hospitality management
44
Journal of retailing and consumer services
38
The journal of services marketing
30
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
Service business
18
International journal of contemporary hospitality management
17
The service industries journal
16
Journal of the Academy of Marketing Science
15
Services marketing quarterly
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
European journal of marketing : EJM
9
Journal of air transport management
9
International journal of quality and service sciences
8
Journal of service management
8
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
Journal of strategic marketing
7
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
6
International journal of business and economics
5
Journal of consumer behaviour : an international research review
5
Journal of consumer marketing
5
Journal of marketing
5
Journal of retailing
5
Marketing intelligence & planning
5
Australasian marketing journal
4
Business horizons
4
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of global marketing
4
Journal of marketing management : MM
4
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ECONIS (ZBW)
6
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1
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
2
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
5
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
6
Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan
;
Khan, Muhammad Ishfaq
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
Saved in:
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