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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of quality & reliability management"
~subject:"Service quality"
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Service quality
Quality management
489
Qualitätsmanagement
489
Product quality
70
Produktqualität
70
Dienstleistungsqualität
68
Theorie
60
Theory
60
Lieferkette
59
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59
Standardisierung
50
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Industrie
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Unternehmenserfolg
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36
Lean production
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Statistical quality control
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Fruchter, Gila E.
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European journal of operational research : EJOR
International journal of quality & reliability management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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1
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
2
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
3
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
4
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
5
Adopting quality management (QM) principles in managing facilities management service delivery
Myeda, Nik Elyna
;
Chua, Shirley Jin Lin
;
Nur Syafiqatul …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2393-2419
Persistent link: https://www.econbiz.de/10014470788
Saved in:
6
Assessing the uptake of Industry 4.0 technologies : barriers to their adoption and impact on quality management aspects
Laskurain-Iturbe, Iker
;
Arana-Landin, German
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2420-2442
Persistent link: https://www.econbiz.de/10014470789
Saved in:
7
The quality of servitization in project-oriented organizations
Zighan, Saad
;
Bamford, David
;
Reid, Iain
;
El-Qasem, Ahmed
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2144-2165
Persistent link: https://www.econbiz.de/10014429663
Saved in:
8
Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
Saved in:
9
Designing a short-term training course curriculum using the quality function deployment (QFD)
Kanango, Jaydip
;
Bhatnagar, Ashutosh
;
Gupta, Ravikant
; …
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2247-2277
Persistent link: https://www.econbiz.de/10014429668
Saved in:
10
To outsource or not : bike-share rebalancing strategies under the service quality deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
11
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
12
QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
Saved in:
13
The readiness of manufacturing industries to transit to Quality 4.0
Maganga, Deusdedith Pastory
;
Taifa, Ismail W. R.
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1729-1752
Persistent link: https://www.econbiz.de/10014313899
Saved in:
14
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
15
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
16
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
17
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
18
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
Saved in:
19
Quality 4.0: leveraging Industry 4.0 technologies to improve quality management practices : a systematic review
Saihi, Afef
;
Awad, Mahmoud
;
Ben-Daya, Mohamed
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 628-650
Persistent link: https://www.econbiz.de/10013535718
Saved in:
20
Technology and service investments in the presence of feature fatigue and word-of-mouth
Vessal, Sara Rezaee
;
De Giovanni, Pietro
;
Hassanzadeh, …
- In:
European journal of operational research : EJOR
301
(
2022
)
3
,
pp. 923-941
Persistent link: https://www.econbiz.de/10013267798
Saved in:
21
Quality objectives in management systems : their attributes, establishment and motivational function
Bugdol, Marek
;
Jedynak, Piotr
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 115-136
Persistent link: https://www.econbiz.de/10013169319
Saved in:
22
Service quality benchmarking of amusement parks using a hybrid approach
James, Ajith Tom
- In:
International journal of quality & reliability management
39
(
2022
)
4
,
pp. 1000-1019
Persistent link: https://www.econbiz.de/10013169515
Saved in:
23
Enabler toward successful implementation of Quality 4.0 in digital transformation era : a comprehensive review and future research agenda
Thekkoote, Ramadas
- In:
International journal of quality & reliability management
39
(
2022
)
6
,
pp. 1368-1384
Persistent link: https://www.econbiz.de/10013397809
Saved in:
24
Impact of a "buy-online-and-pickup-in-store" channel on price and quality decisions in a supply vhain
Lin, Xiaogang
;
Zhou, Yong-Wu
;
Hou, Rui
- In:
European journal of operational research : EJOR
294
(
2021
)
3
,
pp. 922-935
Persistent link: https://www.econbiz.de/10012591542
Saved in:
25
Contract design when quality is co-created in a supply chain
Avinadav, Tal
;
Chernonog, Tatyana
;
Fruchter, Gila E.
; …
- In:
European journal of operational research : EJOR
286
(
2020
)
3
,
pp. 908-918
Persistent link: https://www.econbiz.de/10012291592
Saved in:
26
Optimal design of Shewhart-Lepage type schemes and its application in monitoring service quality
Mukherjee, Amitava
;
Sen, Rudra
- In:
European journal of operational research : EJOR
266
(
2018
)
1
,
pp. 147-167
Persistent link: https://www.econbiz.de/10011811627
Saved in:
27
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
Saved in:
28
Control chart for high-quality processes based on Six Sigma quality
Joghee, Ravichandran
- In:
International journal of quality & reliability management
34
(
2017
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10011646501
Saved in:
29
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
30
The Excellence Grid : a tool to identify attributes that drive service excellence
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1209-1228
Persistent link: https://www.econbiz.de/10011754337
Saved in:
31
Performance-based service quality model in postgraduate education
Khalaf, Magdy A.
;
Khourshed, Nevien
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 626-648
Persistent link: https://www.econbiz.de/10011706919
Saved in:
32
Robust fuzzy quality function deployment based on the mean-end-chain concept : service station evaluation problem for rail catering services
Wu, Xin
;
Nie, Lei
;
Xu, Meng
- In:
European journal of operational research : EJOR
263
(
2017
)
3
,
pp. 974-995
Persistent link: https://www.econbiz.de/10011794479
Saved in:
33
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
34
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
35
QFD 3D : a new C-shaped matrix diagram quality approach
Vezzetti, Enrico
;
Marcolin, Federica
;
Guerra, Andrea Luigi
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 178-196
Persistent link: https://www.econbiz.de/10011459958
Saved in:
36
TQM and market orientation in care home services
San Miguel, Eduardo
;
Heras-Saizarbitoria, Iñaki
; …
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1076-1098
Persistent link: https://www.econbiz.de/10011606137
Saved in:
37
Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
Saved in:
38
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
39
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
Saved in:
40
Outcome of quality management practices : differences among public and private, manufacturing and service, SME and large organisations
Eriksson, Henrik
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1394-1405
Persistent link: https://www.econbiz.de/10011607166
Saved in:
41
A DEA based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-performance
Shwartz, Michael
;
Burgess, James Francis
;
Zhu, Joe
- In:
European journal of operational research : EJOR
253
(
2016
)
2
,
pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
Saved in:
42
Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
Saved in:
43
An institutional theory of quality outcomes in strategic supply chain partnership
Parast, Mahour Mellat
- In:
International journal of quality & reliability management
32
(
2015
)
4
,
pp. 346-360
Persistent link: https://www.econbiz.de/10011305184
Saved in:
44
An in-depth investigation on quality management practices in China
Niu, Run H.
;
Fan, Ying
- In:
International journal of quality & reliability management
32
(
2015
)
7
,
pp. 736-753
Persistent link: https://www.econbiz.de/10011442186
Saved in:
45
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Saved in:
46
Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
International journal of quality & reliability management
31
(
2014
)
7
,
pp. 764-787
Persistent link: https://www.econbiz.de/10010392885
Saved in:
47
Environmentally friendly as a new dimension of product quality
Kianpour, Kamyar
;
Ahmad Jusoh
;
Asghari, Maryam
- In:
International journal of quality & reliability management
31
(
2014
)
5
,
pp. 547-565
Persistent link: https://www.econbiz.de/10010365512
Saved in:
48
Statistical comparison of final weight scores in quality function deployment (QFD) studies
Iqbal, Zafar
;
Grigg, Nigel P.
;
Govindaraju, K.
; …
- In:
International journal of quality & reliability management
31
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010250067
Saved in:
49
Capturing and prioritizing students' requirements for course design by embedding fuzzy-AHP and linear programming in QFD
Kamvysi, Konstantina
;
Gotzamani, Katerina
; …
- In:
European journal of operational research : EJOR
237
(
2014
)
3
,
pp. 1083-1094
Persistent link: https://www.econbiz.de/10010384623
Saved in:
50
Measuring quality service : the use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model
Barros Jerônimo, Taciana de
;
Medeiros, Denise
- In:
International journal of quality & reliability management
31
(
2014
)
6
,
pp. 652-664
Persistent link: https://www.econbiz.de/10010387096
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