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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Benchmarking : an international journal ; BIJ"
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Search: subject_exact:"Computergestützte Qualitätssicherung"
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Quality management
93
Qualitätsmanagement
93
Benchmarking
34
Dienstleistungsqualität
28
Service quality
28
Performance measurement
12
Performance-Messung
12
Firm performance
11
Lieferkette
11
Supply chain
11
Unternehmenserfolg
11
AHP approach
10
AHP-Verfahren
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Business process management
9
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Prozessmanagement
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Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
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Produktentwicklung
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Quality improvement
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Aufsatz in Zeitschrift
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93
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4
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4
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English
93
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Miguel, Paulo Augusto Cauchick
4
Andrietta, João Marcos
2
Attri, Rajesh
2
Gotzamani, Katerina
2
Joshi, Rakesh
2
Medeiros, Denise Dumke de
2
Psomas, Evangelos
2
Singh, Bikram Jit
2
Sweis, Rateb J.
2
Tse, Ying Kei
2
Tsiotras, George
2
Zhang, Minhao
2
Abadie, Amelie
1
Abbasi, Faramarz
1
Abdel-Aziz AlSaleh, Noor
1
Abusa, Fuzi M.
1
Adebanjo, Dotun
1
Adewunmi, Yewande Adetoro
1
Ahmad, Mohammad Munir
1
Ahmed, Shamsuddin
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Ali, Sadia Samar
1
Alofan, Fahad
1
Amagoh, Francis
1
Anuar, Afdiman
1
Aquino, Andre Tavares de
1
Asif, Muhammad
1
Azgaldov, Garry G.
1
Bagodi, Virupaxi
1
Bandarrigian, Sara
1
Batista, Deise Araújo de
1
Belay, Alemu Moges
1
Bhupender Singh
1
Blanco-Oliver, Antonio
1
Boateng-Okrah, Ernest
1
Brombacher, Aarnout C.
1
Bullington, Kimball
1
Burli, Shivakumar
1
Bustos-Contell, Elisabeth
1
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Journal of business research : JBR
Benchmarking : an international journal ; BIJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
395
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
167
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
European research studies
31
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
Benchmarking : an international journal
26
International journal of product development : IJPD
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
93
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
Interlinking organisational resources, AI adoption and omnichannel integration quality in Ghana's healthcare supply chain
Abadie, Amelie
;
Roux, Mélanie
;
Chowdhury, Soumyadeb
; …
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014301815
Saved in:
3
Green operational performance in a high-tech industry : role of green HRM and green knowledge
Wang, Zhining
;
Cai, Shaohan Alan
;
Ren, Shuang
;
Singh, …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014293913
Saved in:
4
To reduce waste, have it repaired! : the quality signaling effect of product repairability
Munten, Pauline
;
Vanhamme, Joëlle
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013534112
Saved in:
5
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
6
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
7
Perception of supply chain quality risk : understanding the moderation role of supply market thinness
Tse, Ying Kei
;
Zhang, Minhao
;
Zeng, Wenjuan
;
Ma, Jie
- In:
Journal of business research : JBR
122
(
2021
),
pp. 822-834
Persistent link: https://www.econbiz.de/10012420633
Saved in:
8
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
9
National cultural distance, organizational culture, and adaptation of management innovations in foreign subsidiaries : a fuzzy set analysis of TQM implementation in Saudi Arabia
Alofan, Fahad
;
Chen, Stephen
;
Tan, Hao
- In:
Journal of business research : JBR
109
(
2020
),
pp. 184-199
Persistent link: https://www.econbiz.de/10012238046
Saved in:
10
Exploring lean manufacturing practices' influence on process innovation performance
Möldner, Alexander Kurt
;
Garza-Reyes, Jose Arturo
; …
- In:
Journal of business research : JBR
106
(
2020
),
pp. 233-249
Persistent link: https://www.econbiz.de/10012158359
Saved in:
11
Work-life management for workforce maintenance : a qualitative comparative study
Yee, Rachel W. Y.
;
Miquel-Romero, Maria-Jose
;
Cruz Ros, …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 329-337
Persistent link: https://www.econbiz.de/10012417349
Saved in:
12
Managing quality risk in supply chain to drive firm's performance : the roles of control mechanisms
Tse, Ying Kei
;
Zhang, Minhao
;
Tan, Kim Hua
;
Pawar, Kulwant
- In:
Journal of business research : JBR
97
(
2019
),
pp. 291-303
Persistent link: https://www.econbiz.de/10012002969
Saved in:
13
Marketing and supply chain coordination and intelligence quality : a product innovation performance perspective
Mostaghel, Rana
;
Oghazi, Pejvak
;
Patel, Pankaj C.
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 597-606
Persistent link: https://www.econbiz.de/10012103508
Saved in:
14
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
15
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
16
Analysis of interaction among the barriers to 5S implementation using interpretive structural modeling aproach
Attri, Rajesh
;
Bhupender Singh
;
Mehra, Sunil
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1834-1853
Persistent link: https://www.econbiz.de/10011743848
Saved in:
17
Modelling the quality enabled factors in initiation stage of production system life cycle
Attri, Rajesh
;
Grover, Sandeep
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 163-183
Persistent link: https://www.econbiz.de/10011626123
Saved in:
18
Model for formulating competitive strategy : the supplementary health sector case
Santos, Raniere Rodrigues dos
;
Melo, Fagner José …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 219-243
Persistent link: https://www.econbiz.de/10011626133
Saved in:
19
Proposing a two-criterion quality loss function using critical process capability indices : a case study in heart emergency services
Geramian, Arash
;
Shahin, Arash
;
Bandarrigian, Sara
; …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 384-402
Persistent link: https://www.econbiz.de/10011626168
Saved in:
20
Performance analysis of supplier development programs
Kumar, C. V. Sunil
;
Routroy, Srikanta
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 488-510
Persistent link: https://www.econbiz.de/10011626211
Saved in:
21
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
22
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
23
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
24
Lean implementation and process approach : an exploratory study
Rymaszewska, Anna
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1122-1137
Persistent link: https://www.econbiz.de/10011742680
Saved in:
25
A multicriteria model on calculating the Sustainable Business Excellence Index of a firm with fuzzy AHP and TOPSIS
Metaxas, Ioannis N.
;
Kuluriōtēs, Dēmētrios
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
6
,
pp. 1522-1557
Persistent link: https://www.econbiz.de/10011540766
Saved in:
26
A qualitative investigation of benchmarking barriers in Nigeria
Adewunmi, Yewande Adetoro
;
Koleoso, Hikmot
;
Omirin, Modupe
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1677-1696
Persistent link: https://www.econbiz.de/10011548030
Saved in:
27
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
28
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
29
Prioritization of Six-Sigma project selection : a resource-based view and institutional norms perspective
Adebanjo, Dotun
;
Samaranayake, Premaratne
;
Mafakheri, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1983-2003
Persistent link: https://www.econbiz.de/10011548244
Saved in:
30
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
31
Mapping the linkage between Organizational Culture and TQM : the case of Indian auto component industry
Sinha, Neena
;
Garg, Ajay K.
;
Dhingra, Sanjay
;
Dhall, Neelam
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 208-235
Persistent link: https://www.econbiz.de/10011528556
Saved in:
32
Benchmarking of TQM practices in INGOs : a literature review
Sweis, Rateb J.
;
Saleh, Firas Izzat Mahmoud
;
Dahiyat, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 236-261
Persistent link: https://www.econbiz.de/10011528582
Saved in:
33
Innovation and technology creation effects on organizational performance
Huang, Kuo-En
;
Wu, Jih Hwa
;
Lu, Shiau-Yun
;
Lin, Yi-Chia
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2187-2192
Persistent link: https://www.econbiz.de/10011472158
Saved in:
34
Customer pressure, customer-manufacturer-supplier relationships, and quality control performance
Ueki, Yasushi
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2233-2238
Persistent link: https://www.econbiz.de/10011472197
Saved in:
35
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
36
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
37
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
38
Method for evaluation via benchmarking of the lean product development process : multiple case studies at Brazilian companies
Dal Forno, Ana Júlia
;
Forcellini, Fernando Antonio
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 792-816
Persistent link: https://www.econbiz.de/10011570595
Saved in:
39
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
40
Continuous improvement philosophy : literature review and directions
Jagdeep Singh
;
Harwinder Singh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 75-119
Persistent link: https://www.econbiz.de/10010519962
Saved in:
41
Determining improvement needs in higher education benchmarking
Asif, Muhammad
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 56-74
Persistent link: https://www.econbiz.de/10010519964
Saved in:
42
Benchmarking academics through sustainable assessment criteria : an Indian case study
Singh, Bikram Jit
;
Joshi, Rakesh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 505-536
Persistent link: https://www.econbiz.de/10011303677
Saved in:
43
Benchmarking of TQM : the case of Hikma Pharmaceuticals company
Sweis, Rateb J.
;
Al-Ghawi, Hala Jamal
;
Abdel-Aziz …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 488-504
Persistent link: https://www.econbiz.de/10011303679
Saved in:
44
Benchmarking academics through sustainable assessment criteria : an Indian case study
Singh, Bikram Jit
;
Joshi, Rakesh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 505-536
Persistent link: https://www.econbiz.de/10011309172
Saved in:
45
A benchmark-based method for sustainable product design
Hosseinpour, Arash
;
Peng, Qingjin
;
Gu, Peihua
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
4
,
pp. 643-664
Persistent link: https://www.econbiz.de/10011309692
Saved in:
46
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
47
Benchmarking the service quality of airlines in the United States : an exploratory analysis
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 734-751
Persistent link: https://www.econbiz.de/10011401405
Saved in:
48
Evaluation of retail service quality : a fuzzy AHP approach
Gopalam, Rema
;
Sreekumar
;
Satpathy, Biswajit
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011406578
Saved in:
49
Optimal selection of third-party logistics service providers using quality function deployment and Taguchi loss function
Sharma, Satyendra Kumar
;
Kumar, Vinod
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1281-1300
Persistent link: https://www.econbiz.de/10011406636
Saved in:
50
The mediating effect of human resource on successful total quality management implementation : an empirical study on SMEs in manufacturing sectors
Dubey, Rameshwar
;
Singh, Tripti
;
Ali, Sadia Samar
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1463-1480
Persistent link: https://www.econbiz.de/10011406789
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