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~person:"Kleinaltenkamp, Michael"
~person:"Witell, Lars"
~subject:"Germany"
~subject:"Kundenwert"
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Kundenwert
Customer integration
23
Kundenintegration
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Kleinaltenkamp, Michael
Witell, Lars
Walcher, Dominik
6
Piller, Frank T.
5
Reichwald, Ralf
5
Büttgen, Marion
4
Edvardsson, Bo
4
Füller, Johann
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Bretschneider, Ulrich
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Krcmar, Helmut
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Langner, Sascha
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Le Meunier-FitzHugh, Kenneth
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Perdue, Richard R.
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Revilla Camacho, Maria Angeles
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Scheutzow, Silke
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Shin, Hakseung
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Journal of service management
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ECONIS (ZBW)
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
2
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
3
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
4
Customer Processes in Business-to-Business Service Transactions
Stiphout, Janine van
;
Frauendorf, Janine
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003389048
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