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~subject:"Customer satisfaction"
~person:"Su, LuJun"
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Customer satisfaction
Kundenzufriedenheit
17
Holiday behaviour
14
Urlaubsverhalten
14
Dienstleistungsqualität
10
Service quality
10
China
8
Tourism industry
8
Tourismuswirtschaft
8
Consumer behaviour
7
Konsumentenverhalten
7
Tourism
7
Tourism marketing
7
Tourismus
7
Tourismusmarketing
7
Beziehungsmarketing
5
Destination management
5
Destinationsmanagement
5
Relationship marketing
5
Gerechtigkeit
4
Justice
4
Satisfaction
4
Tourism destination
4
Tourismusregion
4
Corporate Social Responsibility
3
Corporate social responsibility
3
Emotion
3
Environmental consciousness
3
Environmentally responsible behavior
3
Reputation
3
Tourist satisfaction
3
Umweltbewusstsein
3
Zufriedenheit
3
behavioral intentions
3
Arbeitszufriedenheit
2
Confidence
2
Corporate reputation
2
Cultural heritage
2
Environmental commitment
2
Environmental management
2
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Online availability
All
Undetermined
14
Type of publication
All
Article
17
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
Conference paper
1
Konferenzbeitrag
1
Language
All
English
17
Author
All
Su, LuJun
Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
Aksoy, Lerzan
34
Svensson, Göran
34
Mittal, Vikas
31
Gustafsson, Anders
28
Usman, Osly
28
Wong, IpKin Anthony
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Yi, Youjae
17
Barnes, Donald C.
16
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Published in...
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Journal of travel and tourism marketing
4
Tourism management : research, policies, practice
3
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of service theory and practice
1
Tourism management perspectives : TMP
1
Tourism review
1
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ECONIS (ZBW)
17
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1
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17
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17
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1
How do tourism souvenir purchasing channels impact tourists' intention to purchase? : the moderating role of souvenir authenticity
Su, LuJun
;
Lai, Zeyue
;
Huang, Yinghua
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
6
,
pp. 1527-1548
Persistent link: https://www.econbiz.de/10014582542
Saved in:
2
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
3
The companion effect on adventure tourists’ satisfaction and subjective well-being : the moderating role of gender
Su, LuJun
;
Cheng, Jin
;
Swanson, Scott
- In:
Tourism review
77
(
2022
)
3
,
pp. 897-912
Persistent link: https://www.econbiz.de/10013368786
Saved in:
4
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
5
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
6
How do group size and group familiarity influence tourist satisfaction? : the mediating role of perceived value
Su, LuJun
;
Cheng, Jin
;
Huang, Yinghua
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
8
,
pp. 1821-1840
Persistent link: https://www.econbiz.de/10012625589
Saved in:
7
From recreation to responsibility : increasing environmentally responsible behavior in tourism
Su, LuJun
;
Hsu, Maxwell K.
;
Boostrom, Robert E.
- In:
Journal of business research : JBR
109
(
2020
),
pp. 557-573
Persistent link: https://www.econbiz.de/10012238124
Saved in:
8
Destination perceptions, relationship quality, and tourist environmentally responsible behavior
He, Xuehuan
;
Hu, Dongbin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management perspectives : TMP
28
(
2018
),
pp. 93-104
Persistent link: https://www.econbiz.de/10011942423
Saved in:
9
Unraveling the impact of destination reputation on place attachment and behavior outcomes among Chinese urban tourists
Su, LuJun
;
Huang, Yinghua
;
Hsu, Maxwell
- In:
Journal of hospitality and tourism insights
1
(
2018
)
4
,
pp. 290-308
Persistent link: https://www.econbiz.de/10011924282
Saved in:
10
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
11
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
12
The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests : the mediating role of consumption emotions
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 88-102
Persistent link: https://www.econbiz.de/10011485027
Saved in:
13
Reputation and intentions : the role of satisfaction, identification, and commitment
Su, LuJun
;
Swanson, Scott R.
;
Chinchanachokchai, Sydney
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3261-3269
Persistent link: https://www.econbiz.de/10011514770
Saved in:
14
Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being
Su, LuJun
;
Huang, Songshan
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 290-307
Persistent link: https://www.econbiz.de/10011312574
Saved in:
15
Social responsibility and reputation influences on the intentions of Chinese Huitang Village tourists : mediating effects of satisfaction with lodging providers
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1750-1771
Persistent link: https://www.econbiz.de/10011447388
Saved in:
16
Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
17
Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
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