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subject:"Taiwan"
~subject:"satisfaction"
~isPartOf:"The service industries journal"
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Taiwan
satisfaction
Customer satisfaction
171
Kundenzufriedenheit
171
Dienstleistungsqualität
100
Service quality
100
Beziehungsmarketing
62
Relationship marketing
62
Consumer behaviour
49
Konsumentenverhalten
49
customer satisfaction
20
Dienstleistungssektor
15
Service industry
15
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Kundenservice
14
service quality
14
customer loyalty
13
Dienstleistung
11
Emotion
11
Holiday behaviour
11
Services
11
Urlaubsverhalten
11
Quality management
10
Qualitätsmanagement
10
Customer integration
9
Kundenintegration
9
Measurement
9
Messung
9
Performance measurement
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
Tourismus
9
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
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23
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Hsu, Maxwell K.
2
Wang, Stephen W.
2
Barrera, Ramón Barrera
1
Carrión, Gabriel Cepeda
1
Cetin, Gurel
1
Chang, Chia-Wen
1
Chang, Hsiu-hui
1
Chen, Chien-jen
1
Chen, Shun-hsing
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Chiang, Yi-fang
1
Chih, Wen-hai
1
Fang, Wenchang
1
Hsu, Li-chun
1
Hsu, Wei
1
Hsu, Wen-hsin
1
Huang, Heng-Chiang
1
Huang, Li-shia
1
Kim, Sung Eun
1
Ko, Hsien-tang
1
Kuo, Chun-min
1
Lee, Chia-chi
1
Lee, Han
1
Liang, Chiung-Ju
1
Lien, Che-Hui
1
Lin, Miao-que
1
Lin, Thomas W.
1
Lin, Tyrone T.
1
Liu, Chang-yung
1
Lu, Hsi-peng
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Sanz Blas, Silvia
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The service industries journal
Journal of travel and tourism marketing
35
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
33
Journal of hospitality marketing & management
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Services marketing quarterly
16
Cogent business & management
14
Journal of air transport management
11
Journal of vacation marketing
10
The international review of retail, distribution and consumer research
9
Tourism management : research, policies, practice
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
International journal of productivity and quality management : IJPQM
7
Journal for global business advancement : JGBA
7
Journal of strategic marketing
7
European Sport management quarterly : ESMQ
6
International journal of Indian culture and business management
6
International journal of business and systems research : IJBSR
6
International journal of business information systems : IJBIS
6
International journal of business innovation and research
6
International journal of hospitality management
6
International journal of leisure and tourism marketing : IJLTM
6
International journal of services and operations management
6
International journal of services technology and management
6
Journal of marketing for higher education
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Journal of retailing and consumer services
6
Managing service quality : MSQ ; an international journal
6
The journal of services marketing
6
Administrative Sciences : open access journal
5
Economic research
5
International journal of electronic marketing and retailing : IJEMR
5
International journal of services, economics and management
5
International journal of technology marketing : IJTMkt
5
Journal of education for business
5
Journal of internet commerce
5
Journal of service research : JSR
5
Market : review for marketing theory and practice
5
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ECONIS (ZBW)
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1
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
2
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
3
Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
4
Investigating the effects of tourist engagement on satisfaction and loyalty
Mostafa Rasoolimanesh, S.
;
Shuhaida Md Noor
;
Schuberth, …
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 559-574
Persistent link: https://www.econbiz.de/10012204733
Saved in:
5
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
6
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
7
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
9
The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok
;
Seung, Kenny Y.
;
Seo, Sang Yun
;
Kim, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
Saved in:
10
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
11
Comparative analysis of experience-oriented customer needs based on the Kano model : an empirical study
Ko, Hsien-tang
;
Lu, Hsi-peng
;
Yu, Hueiju
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1973-1990
Persistent link: https://www.econbiz.de/10009582146
Saved in:
12
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
13
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
14
A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
Saved in:
15
The determinant of customer profitability on the financial institution
Lee, Chia-chi
;
Lin, Tyrone T.
;
Chen, Chien-jen
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2311-2328
Persistent link: https://www.econbiz.de/10008809586
Saved in:
16
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
17
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
18
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
Saved in:
19
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
20
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
21
The moderating effects of gender roles on service emotional contagion
Lin, Miao-que
;
Huang, Li-shia
;
Chiang, Yi-fang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
Saved in:
22
An integrative model of customers' perceptions of health care services in Taiwan
Wu, Hsiu-lan
;
Liu, Chang-yung
;
Hsu, Wen-hsin
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1307-1319
Persistent link: https://www.econbiz.de/10003802395
Saved in:
23
How managers in the financial services industry ensure financial performance
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 193-210
Persistent link: https://www.econbiz.de/10003733135
Saved in:
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