//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Diensteanbieter"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Telecommunications industry
8
Telekommunikationssektor
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Consumer behaviour
6
Dienstleistungsqualität
6
Konsumentenverhalten
6
Relationship marketing
6
Service quality
6
Mobile phone
5
Mobiltelefon
5
Mobile communications
4
Mobilkommunikation
4
Attitudinal loyalty
2
Customer commitment
2
Customer loyalty
2
Digitale Dienste
2
Internet
2
Internet service provider (ISP)
2
Web-based service
2
Age groups
1
Behavioural intentions
1
Beschwerdemanagement
1
Complaint management
1
Customer retention
1
Customer service
1
Dienstleistungssektor
1
Distributive justice
1
Ethiopia
1
Gender
1
Gerechtigkeit
1
Geschlecht
1
High-tech services
1
India
1
Indien
1
Interactional justice
1
Internet usage
1
Internet usage pattern
1
Justice
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Quach, Sara
2
Thaichon, Paramaporn
2
Ammari, Nedra Bahri
1
Berbel-Pineda, Juan M.
1
Bilgihan, Anil
1
Birch, Nancy J.
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Izogo, Ernest Emeka
1
Jebarajakirthy, Charles
1
Lobo, Antonio
1
Majhi, Ritanjali
1
Prentice, Catherine
1
Rahul, T.
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Tesform, Goitom
1
Vázquez-Carrasco, Rosario
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
80
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Global business and organizational excellence : a review of research & best practices
10
Services marketing quarterly
10
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
10
Industrial and corporate change
9
International journal of business excellence
9
Business history
8
International journal of technology management : IJTM
8
Review of industrial organization : RIO
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Applied economics
7
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Economia e politica industriale
5
International journal of production economics
5
International journal of quality & reliability management
5
Journal of business research : JBR
5
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
5
Journal of management research
5
Journal of strategic marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Netnomics
5
Technological forecasting & social change : an international journal
5
The journal of law & economics
5
Administrative Sciences : open access journal
4
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
2
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
3
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
6
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
7
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
8
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->