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Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
16
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The service sector advancement : issues and implications for the Korean economy
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Chancen durch Dienstleistungen : Ansatzpunkte einer aktiven Gestaltung struktureller Prozesse
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Service science, management and engineering : education for the 21st Century
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The handbook of service industries
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Die Zukunft von Dienstleistungen : ihre Auswirkung auf Arbeit, Umwelt und Lebensqualität
7
Dienstleistungen im Strukturwandel : Bericht über den wissenschaftlichen Teil der 51. Mitgliederversammlung der Arbeitsgemeinschaft deutscher wirtschaftswissenschaftlicher Forschungsinstitute e. V. in Bonn am 5. u. 6. Mai 1988
7
Internationalization, technology and services
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Market services and European integration : the challenges for the 1990s
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Moderne Dienstleistungen : Impulse für Innovation, Wachstum und Beschäftigung ; Beiträge der 6. Dienstleistungstagung des BMBF
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Outsourcing in European emerging economies : territorial embeddedness and global business services
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Globalization of services : some implications for theory and practice
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Services and employment : explaining the US-European gap
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ECONIS (ZBW)
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1
Structural change, service sector features, and aggregate elasticity of substitution
Osumi, Yasuyuki
- In:
Structural Change, Market Concentration, and Inequality …
,
(pp. 11-25)
.
2024
Persistent link: https://www.econbiz.de/10014583333
Saved in:
2
Firm size, rate of return on capital, and increasing returns to scale : the japanese financial and information communication service sectors
Miyake, Atsushi
;
Osumi, Yasuyuki
- In:
Structural Change, Market Concentration, and Inequality …
,
(pp. 139-162)
.
2024
Persistent link: https://www.econbiz.de/10014583342
Saved in:
3
Performing audits in a service company that is implementing lean and ISO 14001 for environmental sustainability : a case study from Italy
Chiarini, Andrea
;
Cobelli, Nicola
- In:
Embracing Sustainability Management Through Excellence …
,
(pp. 194-199)
.
2024
Persistent link: https://www.econbiz.de/10014584574
Saved in:
4
Emotional intelligence and leadership : a case study in the service industry
Sayed, Zahir
;
Gerwel Proches, Cecile N.
- In:
Contemporary management and global leadership for …
,
(pp. 262-278)
.
2024
Persistent link: https://www.econbiz.de/10014532610
Saved in:
5
Digital transformation and business intelligence (BI) in the Industry 4.0 (I 4.0) age
Sever, Mune Moğol
- In:
Data-driven business intelligence systems for …
,
(pp. 28-54)
.
2024
Persistent link: https://www.econbiz.de/10014552774
Saved in:
6
Service innovation metamorphosis from assimilation to synthesis approach for building disruptive business strategies
Manohar, Sridhar
;
Jain, Ruchi
;
Jeswal, Ruchika
- In:
AI innovation in services marketing
,
(pp. 173-200)
.
2024
Persistent link: https://www.econbiz.de/10014557936
Saved in:
7
The convergence of services and AI : the opportunities and challenges with special reference to the Indian market
Chakraborty, Oindrila
- In:
AI innovation in services marketing
,
(pp. 201-225)
.
2024
Persistent link: https://www.econbiz.de/10014557938
Saved in:
8
The internationalization process in professional business service firms : some tentative conclusions
Aharoni, Yair
- In:
Standing on the shoulders of international business …
,
(pp. 345-350)
.
2024
Persistent link: https://www.econbiz.de/10014581312
Saved in:
9
The organization of global service MNEs
Aharoni, Yair
- In:
Standing on the shoulders of international business …
,
(pp. 351-372)
.
2024
Persistent link: https://www.econbiz.de/10014581315
Saved in:
10
A ray of hope for Central and Eastern Europe : has the ICT service sector become a cure for lagging behind the rest of EU countries in global value chains?
Cieślik, Ewa
- In:
European Perspectives on Innovation Management
,
(pp. 459-490)
.
2024
Persistent link: https://www.econbiz.de/10014447727
Saved in:
11
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
12
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
13
Market Services Innovation Networks (MSINs) : enriching the network lineage in innovation studies
Desmarchelier, Benoît
;
Djellal, Faridah
;
Gallouj, Fai͏̈z
- In:
A Research Agenda for Service Marketing
,
(pp. 133-179)
.
2024
Persistent link: https://www.econbiz.de/10014517960
Saved in:
14
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
15
Expansion and refocusing : two alternative trajectories for service marketing research
Furrer, Olivier
;
Kerguignas, Jie
- In:
A Research Agenda for Service Marketing
,
(pp. 353-374)
.
2024
Persistent link: https://www.econbiz.de/10014518476
Saved in:
16
Service quality, reputation and performance : prioritisation for sustainable growth and innovation
Magnus Asgeirsson
;
Thorhallur Gudlaugsson
- In:
Tourism Entrepreneurship : Knowledge and Challenges for …
,
(pp. 69-86)
.
2024
Persistent link: https://www.econbiz.de/10015057592
Saved in:
17
Psychological empowerment and service culture : fostering sustainable service behavior in the banking sector
Sathyamoorthi, Vairamani
;
Nawaz, Nishad
;
Hariharasudan, …
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 963-984)
.
2024
Persistent link: https://www.econbiz.de/10014575123
Saved in:
18
Safeguarding ethics, sustaining success : the role of Italy's legality rating in mitigating firms' insolvency risk
Sancetta, Giuseppe
- In:
Embracing Sustainability Management Through Excellence …
,
(pp. 174-193)
.
2024
Persistent link: https://www.econbiz.de/10014584567
Saved in:
19
The impact of quality management practices on purchasing performance within supply chain relationships in service organizations
Salam, Muhammad Asif
;
Yaqub, Muhammad Zafar
- In:
Networks in International Business : Managing …
,
(pp. 309-331)
.
2023
Persistent link: https://www.econbiz.de/10013539453
Saved in:
20
The dynamic relationship between the services trade sector and economic growth in the Lao People’s Democratic Republic
Soukavong Bounthone
;
Kyophilavong Phouphe
- In:
Comparative analysis of trade and finance in emerging …
,
(pp. 85-99)
.
2023
Persistent link: https://www.econbiz.de/10014316878
Saved in:
21
Process of innovation and its impact on a sustainable development and digitalisation in the service sector
Mazurek, Marica
- In:
Contemporary studies of risks in emerging technology, part A
,
(pp. 13-34)
.
2023
Persistent link: https://www.econbiz.de/10014327238
Saved in:
22
Location based analysis of the service gap between customer perceptions and expectations in the services provided by cab aggregators
Amandeep Singh
;
Wadhawan, Chanchal
;
Rani, Reena
- In:
Enhancing customer engagement through location-based …
,
(pp. 113-137)
.
2023
Persistent link: https://www.econbiz.de/10014281902
Saved in:
23
A framework for exploring the global performance of service supply chain management : a qualitative study
Bentalha, Badr
- In:
Government impact on sustainable and responsible supply …
,
(pp. 106-129)
.
2023
Persistent link: https://www.econbiz.de/10014364688
Saved in:
24
Integrating electronic customer relationship management and artificial intelligence : a theoretical foundation for marketing intelligence in the service industry
Al-Weshah, Ghazi A.
;
Kakeesh, Dana F.
;
Shishan, Farah
- In:
Contemporary approaches of digital marketing and the …
,
(pp. 73-104)
.
2023
Persistent link: https://www.econbiz.de/10014365945
Saved in:
25
Digital transformation of ticketing services : a value chain analysis of POPTICKET in Hong Kong
Li, Sin Man
;
Lam, Apple Hiu Ching
;
Chiu, Dickson K. W.
- In:
Management and marketing for improved retail …
,
(pp. 156-179)
.
2023
Persistent link: https://www.econbiz.de/10014366092
Saved in:
26
Effects of the subsidiaries' networks on the service multinationals innovation activity
Miravitlles, Paloma
;
Achcaoucaou, Fariza
;
Spieth, Tim Laurin
- In:
Collective entrepreneurship in the contemporary …
,
(pp. 135-151)
.
2023
Persistent link: https://www.econbiz.de/10014368500
Saved in:
27
The impact of servicization of manufacturing firms on bullwhip effects
Jiang, Shenyang
;
Jiang, Zhibin
;
Niu, Yimeng
;
Wu, Jing
- In:
Frontiers in supply chain finance and risk management
,
(pp. 149-165)
.
2023
Persistent link: https://www.econbiz.de/10014336576
Saved in:
28
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
29
Activation in public employment services in Europe
Weishaupt, J. Timo
;
Jørgensen, Henning
;
Nunn, Alex
- In:
Work and the social safety Net : labor activation in …
,
(pp. 204-241)
.
2023
Persistent link: https://www.econbiz.de/10014434123
Saved in:
30
Workforce development services in the United States
Heinrich, Carolyn J.
- In:
Work and the social safety Net : labor activation in …
,
(pp. 242-282)
.
2023
Persistent link: https://www.econbiz.de/10014434124
Saved in:
31
Consumers' perceptions of innovation capacity : the role of the services at SMEs
Martins, Miguel
;
Borges, Ana Pinto
;
Vieira, Elvira Pacheco
- In:
Entrepreneurship ecosystems and their opportunities and …
,
(pp. 15-37)
.
2023
Persistent link: https://www.econbiz.de/10014391802
Saved in:
32
Effectiveness of the lean service principle in controlling the civil service wage bill : a case study of the government of Eswatini
Sifundza, Sabelo G.
;
Kabir, Md. Humayun
- In:
Corporate resilience : risk, sustainability and future …
,
(pp. 173-200)
.
2023
Persistent link: https://www.econbiz.de/10014431251
Saved in:
33
The influence of co-agglomeration of producer services and manufacturing on urban total factor productivity in China
Wang, Na
- In:
Industrial Location and Vitalization of Regional Economy
,
(pp. 67-93)
.
2023
Persistent link: https://www.econbiz.de/10013556871
Saved in:
34
For service innovation : some arguments in favor of services and innovation in services
Djellal, Faridah
;
Gallouj, Camal
;
Gallouj, Fai͏̈z
- In:
Debating innovation : perspectives and paradoxes of an …
,
(pp. 183-202)
.
2023
Persistent link: https://www.econbiz.de/10014228408
Saved in:
35
New industrial development path based on IT service business in the case of the Philippines
Raquiza, Antoinette R.
- In:
Base of the Pyramid and Business Process Outsourcing …
,
(pp. 161-170)
.
2023
Persistent link: https://www.econbiz.de/10014245424
Saved in:
36
Together or alone? : value creation logics in internationalised services firms
Nowinska, Agnieszka
;
Marinova, Svetla Trifonova
- In:
Business models and firm internationalisation
,
(pp. 172-199)
.
2022
Persistent link: https://www.econbiz.de/10012872741
Saved in:
37
AI, neuro- and smart-retail and employees' comfort : joint technologies of transformative service research
Caratù, Myriam
- In:
Advances in National Brand and Private Label Marketing …
,
(pp. 134-141)
.
2022
Persistent link: https://www.econbiz.de/10013281293
Saved in:
38
Productivity premia and firm heterogeneity in Eastern Africa
Demena, Binyam Afewerk
;
Msami, Jamal B.
;
Mmari, Donald …
- In:
Trade and Investment in East Africa : Prospects, …
,
(pp. 131-161)
.
2022
Persistent link: https://www.econbiz.de/10013449280
Saved in:
39
The servicification of the US economy : the role of startups versus incumbent firms
Delgado, Mercedes
;
Kim, J. Daniel
;
Mills, Karen G.
- In:
The role of innovation and entrepreneurship in economic …
,
(pp. 371-390)
.
2022
Persistent link: https://www.econbiz.de/10013346645
Saved in:
40
A study on the factors of airline passenger service in COVID-19 era by using Delphi technique
Jeong, Se-Hyeon
;
Bang, Min-Gang
- In:
Proceedings of the 5th International Conference on …
,
(pp. 504-510)
.
2022
Persistent link: https://www.econbiz.de/10013352804
Saved in:
41
Managing service productivity in Sub-Saharan African banks : the case of Nigerian knowledge workers
Olekanma, Obafemi Onyedikachi
- In:
The African context of business and society
,
(pp. 55-76)
.
2022
Persistent link: https://www.econbiz.de/10013476815
Saved in:
42
Ethnic female entrepreneurs in the service sector : challenges and motivations
Tabari, Saloomeh
;
Chen, Wei
- In:
Global strategic management in the service industry : a …
,
(pp. 99-118)
.
2022
Persistent link: https://www.econbiz.de/10014276868
Saved in:
43
Designing for transformative collaboration in complex service systems
Patrício, Lia
;
Fisk, Raymond P.
;
Edvardsson, Bo
- In:
Business transformation for a sustainable future
,
(pp. 73-96)
.
2022
Persistent link: https://www.econbiz.de/10014471030
Saved in:
44
Advancing service research at the Base of the Pyramid : a service ecosystems perspective
Valdés-Loyola, Ana
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
Business transformation for a sustainable future
,
(pp. 123-140)
.
2022
Persistent link: https://www.econbiz.de/10014471041
Saved in:
45
Service innovation process in creative-intensive business services organizations
Pan, Fengjie
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 71-87)
.
2022
Persistent link: https://www.econbiz.de/10014450981
Saved in:
46
Service science in a world flooded with data
Teixeira, Jorge Grenha
;
Miguéis, Vera
;
Nóvoa, Henriqueta
- In:
Research handbook on services management
,
(pp. 247-262)
.
2022
Persistent link: https://www.econbiz.de/10014452648
Saved in:
47
Globalisation trends in the service industries : consequences for the international division of labour
Geodecki, Tomasz
- In:
Outsourcing in European emerging economies : …
,
(pp. 12-27)
.
2021
Persistent link: https://www.econbiz.de/10012990444
Saved in:
48
The importance of new technologies for business development : automation and robotisation in the services industry
Geodecki, Tomasz
;
Głowacki, Jakub
- In:
Outsourcing in European emerging economies : …
,
(pp. 38-51)
.
2021
Persistent link: https://www.econbiz.de/10012990451
Saved in:
49
The development of European business services value chains : the perspective of emerging economies
Geodecki, Tomasz
- In:
Outsourcing in European emerging economies : …
,
(pp. 66-84)
.
2021
Persistent link: https://www.econbiz.de/10012990457
Saved in:
50
Bratislava : the development and specific features of outsourcing, offshoring, and the global business services sector
S̆ipikal, Miroslav
;
Rafaj, Oliver
- In:
Outsourcing in European emerging economies : …
,
(pp. 87-97)
.
2021
Persistent link: https://www.econbiz.de/10012990463
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