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isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Electronic Commerce"
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Search: subject_exact:"Dienstleistungsqualität"
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Electronic Commerce
Dienstleistungsqualität
124
Service quality
124
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
24
Health care
24
Konsumentenverhalten
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
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Product quality
15
Produktqualität
15
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer loyalty
9
Customer service
9
Kundenservice
9
India
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Indien
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Students
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Studierende
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Total quality management
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Performance measurement
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Performance-Messung
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Arbeitsschutz
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Bankgeschäft
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Banking services
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Customer value
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Dienstleistungssektor
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E-commerce
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Alagiriswamy, Ravikumar
1
Caputo, Andrea
1
Chudhery, Muhammad Adnan Zahid
1
Ciasullo, Maria Vincenza
1
Palumbo, Rocco
1
Parayitam, Satyanarayana
1
Pellegrini, Massimiliano M.
1
Rafique, Raza
1
Sebastianelli, Rose
1
Tamimi, Nabil
1
Turco, Mario
1
Ur Rehman, Hakeem
1
Venkatakrishnan, Jeeva
1
Yen, Yung-shen
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Zia, Sumreen
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
25
Journal of internet commerce
17
International journal of electronic marketing and retailing : IJEMR
12
The service industries journal
12
International journal of hospitality management
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of electronic customer relationship management : IJECRM
9
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of retail and distribution management
7
Cogent business & management
6
International journal of quality & reliability management
6
Journal of electronic commerce research : JECR
6
Journal of service research : JSR
6
The journal of services marketing
6
Information systems and e-business management : ISeB
5
International journal of quality and service sciences
5
Journal of Contemporary Issues in Business and Government
5
Service business
5
Asia Pacific journal of marketing and logistics
4
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic business
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of retail & distribution management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
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1
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
2
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
3
Locally focused and digitally oriented : examining eco-museums' digitization in a service quality management perspective
Palumbo, Rocco
;
Ciasullo, Maria Vincenza
;
Pellegrini, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 398-417
Persistent link: https://www.econbiz.de/10013338039
Saved in:
4
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
5
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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