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isPartOf:"International journal of services and operations management"
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Electronic Banking
11
Electronic banking
11
Dienstleistungsqualität
8
Service quality
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India
7
Indien
7
Consumer behaviour
5
Konsumentenverhalten
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bank
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service quality
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automated teller machine
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3
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International journal of services and operations management
International journal of electronic finance : IJEF
63
The international journal of bank marketing : IJBM
63
International Journal of Electronic Finance
51
Journal of payments strategy & systems
48
Journal of digital banking
43
Journal of financial services marketing : JFSM
35
International journal of business information systems : IJBIS
34
International journal of bank marketing
32
Die Bank
31
Journal of financial services marketing
27
NBER working paper series
21
SpringerLink / Bücher
21
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
19
Journal of retailing and consumer services
19
Journal of business research : JBR
18
Journal of banking & finance
17
The IUP journal of bank management : IJBM
17
AGDI working paper
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Working paper / National Bureau of Economic Research, Inc.
15
Journal of Asian finance, economics and business : JAFEB
14
The service industries journal
14
Finance research letters
13
Online banking security measures and data protection
13
Springer eBook Collection
13
Aspekte der Digitalisierung in Banken
12
Cogent business & management
12
Finance India : the quarterly journal of Indian Institute of Finance
12
Global business review
12
International journal of economics and finance
12
International journal of economics and financial issues : IJEFI
12
NBER Working Paper
12
Technological forecasting & social change : an international journal
12
Banking and information technology : BIT ; a strategic report for top management
11
Financial innovation : FIN
11
Gabler Edition Wissenschaft
11
International journal of business innovation and research
11
Journal of Islamic marketing
11
Management Handbuch eBanking
11
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ECONIS (ZBW)
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1
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
2
Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd
;
Adil, Mohd
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
Saved in:
3
Automated teller machine performance evaluation using data envelopment analysis approach
Shokouhyar, Sajjad
;
Karimisefat, Azadeh
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 463-479
Persistent link: https://www.econbiz.de/10012008506
Saved in:
4
Exploring key dimensions of e-service quality : a case of Indian banking industry
Agrawal, Vivek
;
Tripathi, Vikas
;
Agrawal, Anand Mohan
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
Saved in:
5
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
6
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
7
Internet banking adoption in a developing country : an empirical study
Varaprasad, G.
;
Sridharan, R.
;
Unnithan, Anandakuttan B.
- In:
International journal of services and operations management
14
(
2013
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10009704262
Saved in:
8
Refinement of internet banking service quality scale : a confirmatory factor analysis approach
Adil, Mohd
;
Akhtar, Asif
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
14
(
2013
)
3
,
pp. 336-354
Persistent link: https://www.econbiz.de/10009720938
Saved in:
9
Employees or technology-based services : a practical study of predicting brand equity within the UAE retail banking context
Al-Hawari, Mohd Ahmad
;
Al-Hawari, Maen Ahmad
- In:
International journal of services and operations management
14
(
2013
)
3
,
pp. 298-320
Persistent link: https://www.econbiz.de/10009720979
Saved in:
10
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
11
Indian customers' attitude towards trust and convenience dimensions of internet banking
Khare, Arpita
;
Mishra, Ankita
;
Singh, Anurag B.
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 107-122
Persistent link: https://www.econbiz.de/10009427741
Saved in:
12
Proposed typologies of banking operations strategy
Migdadi, Yazan Khalid Abed-Allah
- In:
International journal of services and operations management
16
(
2013
)
1
,
pp. 42-85
Persistent link: https://www.econbiz.de/10010201106
Saved in:
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