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Emotion
24
Consumer behaviour
14
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14
Beziehungsmarketing
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Brand management
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Customer satisfaction
5
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The service industries journal
Journal of business research : JBR
161
Journal of retailing and consumer services
129
International journal of hospitality management
125
Tourism management : research, policies, practice
73
SpringerLink / Bücher
57
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
53
Journal of business ethics : JOBE
52
Academy of Management journal : AMJ
47
Tourism management perspectives : TMP
43
Journal of travel and tourism marketing
42
Journal of hospitality marketing & management
41
International journal of contemporary hospitality management
36
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
36
Psychology & marketing
33
The journal of product & brand management
32
Journal of business and psychology
31
Journal of vocational behavior
29
Journal of economic behavior & organization : JEBO
27
European journal of marketing
26
The Academy of Management review : AMR
26
Journal of economic psychology : research in economic psychology and behavioral economics
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
The journal of services marketing
25
Human relations : towards the integration of the social sciences
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Leadership & organization development journal
23
Journal of behavioral and experimental economics
22
Asia Pacific journal of marketing and logistics
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of human resource management
21
Springer eBook Collection
21
International journal of consumer studies
20
Journal of management & organization : JMO
20
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
20
Technological forecasting & social change : an international journal
20
The Cambridge handbook of workplace affect
20
The journal of brand management : an international journal
20
Journal of managerial psychology
19
Marketing letters : a journal of research in marketing
19
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ECONIS (ZBW)
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1
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
2
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying
Hao, Shuaikang
;
Huang, Ling
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 875-895
Persistent link: https://www.econbiz.de/10014321630
Saved in:
3
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
4
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
5
Linking ostracism with employee negligence behavior : a moderated mediation model
Aliza, Komal
;
Shaheen, Sadia
;
Malik, Muhammad Jawad
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 872-896
Persistent link: https://www.econbiz.de/10013362155
Saved in:
6
Emotions in service research : evolutionary analysis and empirical review
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Arici, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 919-947
Persistent link: https://www.econbiz.de/10013362158
Saved in:
7
Mental health of UK hospitality workers : shame, self-criticism and self-reassurance
Kotera, Yasuhiro
;
Adhikari, Prateek
;
Sheffield, David
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1076-1096
Persistent link: https://www.econbiz.de/10012695314
Saved in:
8
Brand anthropomorphism, love and defense : does attitude towards social distancing matter?
Ali, Faizan
;
Dogan, Seden
;
Amin, Muslim
;
Kashif Hussain
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 58-83
Persistent link: https://www.econbiz.de/10012483664
Saved in:
9
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
10
Masked smiles matter : employee verbal expertise and emotion display during COVID-19
Hofmann, Verena
;
Sauer, Nicola E.
;
Wanisch, Anna
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 107-137
Persistent link: https://www.econbiz.de/10012483666
Saved in:
11
New perspective on informal knowledge sharing in the self-service environment
Van Tonder, Estelle
;
Beer, Leon T. de
;
Kuyper, Tom
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 542-564
Persistent link: https://www.econbiz.de/10012260300
Saved in:
12
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
13
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion
Anasori, Elham
;
Bayighomog, Steven W.
;
Tanova, Cem
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 65-89
Persistent link: https://www.econbiz.de/10012207484
Saved in:
14
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
15
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
16
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
17
Does culture affect sentiments expressed in cruise tours' eWOM?
Buzova, Daniela
;
Sanz Blas, Silvia
;
Cervera-Taulet, Amparo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 154-173
Persistent link: https://www.econbiz.de/10012203259
Saved in:
18
Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
Saved in:
19
Analysis of consumers' attitudinal and emotional factors on luxury apparel brand purchase intentions
Wang, Stephen W.
;
Pelton, Lou E.
;
Hsu, Maxwell K.
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 836-854
Persistent link: https://www.econbiz.de/10012205862
Saved in:
20
Perceived fear, empathy and financial donations to charitable services
O'Loughlin Banks, Jennifer
;
Raciti, Maria M.
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 343-359
Persistent link: https://www.econbiz.de/10011848101
Saved in:
21
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
Saved in:
22
Antecedents of emotional attachment of social media users
Wang, Tien
;
Yeh, Ralph Keng-Jung
;
Yen, David C.
; …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 438-451
Persistent link: https://www.econbiz.de/10011579225
Saved in:
23
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
24
Lagged effect of daily surface acting on subsequent day's fatigue
Zhang, Yucheng
;
Zhang, Long
;
Lei, Hui
;
Yue, Yumeng
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 809-826
Persistent link: https://www.econbiz.de/10011672442
Saved in:
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