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subject:"Hong Kong"
~subject:"Service quality"
~isPartOf:"International journal of hospitality management"
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Hong Kong
Service quality
Taiwan
61
Hotel industry
45
Hotellerie
45
Dienstleistungsqualität
11
Gastronomie
9
International tourism
9
Internationaler Tourismus
9
Restaurant industry
9
Consumer behaviour
8
Environmental management
8
Konsumentenverhalten
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Tourism employees
8
Tourismusberufe
8
Umweltmanagement
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Customer satisfaction
6
Firm performance
6
Kundenzufriedenheit
6
Unternehmenserfolg
6
Führungsstil
5
Leadership style
5
Arbeitsverhalten
4
Beziehungsmarketing
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Employee retention
4
Führungskräfte
4
Managers
4
Mitarbeiterbindung
4
Relationship marketing
4
Work behaviour
4
Arbeitszufriedenheit
3
Branch office
3
Career development
3
Customer value
3
Delphi technique
3
Delphi-Methode
3
Filiale
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11
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English
11
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Kuo, Chun-min
2
Wu, Cedric Hsi-jui
2
Chang, Jung-hua
1
Chang, Kuo-chien
1
Chen, Cheng-ta
1
Chen, Chiang-ming
1
Chen, Li-chan
1
Chen, Mu-Chen
1
Chen, Sandy C.
1
Chen, Tso-Jen
1
Cheng, Ching-chan
1
Ho, Yi-hsuan
1
Hsu, Chia-lin
1
Hsu, Fu-sung
1
Hu, Hsiu-yuan
1
Hung, Kuang-peng
1
Liang, Rong-da
1
Liao, Hsiao-chun
1
Lin, Yu-Chen
1
Lu, Carol Y.
1
Luoh, Hsiang-fei
1
Raab, Carola
1
Tanford, Sarah
1
Teng, Chih-ching
1
Tsaur, Sheng-hshiung
1
Wu, Chi-Min
1
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
The service industries journal
25
Journal of air transport management
20
Tourism management : research, policies, practice
10
Asian economic journal : journal of the East Asian Economic Association
7
Applied economics
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
6
Journal of Asian economics
6
Managing service quality : MSQ ; an international journal
6
International journal of services technology and management
5
Journal of hospitality marketing & management
5
Journal of travel and tourism marketing
5
Review of Pacific Basin financial markets and policies
5
Applied financial economics
4
Asian Pacific economic literature
4
Economic integration - OECD economies, dynamic Asian economies and Central and Eastern European countries
4
Emerging markets review
4
Global journal of business research : GJBR
4
International journal of services and standards
4
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
4
Mitteilungen des Instituts für Asienkunde, Hamburg
4
Service business
4
Technological forecasting & social change : an international journal
4
The Oxford handbook of international business
4
The TQM journal : the international review of organizational improvement
4
The international journal of human resource management
4
The journal of international trade & economic development
4
The world economy : the leading journal on international economic relations
4
Advances in Pacific Basin financial markets
3
Asia Pacific journal of marketing and logistics
3
China economic review : an international journal
3
Cogent business & management
3
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
3
Economic development in Chinese societies : models and experiences
3
Ifo-Schnelldienst
3
International journal of electronic customer relationship management : IJECRM
3
International journal of physical distribution & logistics management : IJPD & LM
3
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
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ECONIS (ZBW)
11
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11
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1
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
2
Psychological contract fulfillment in the hotel workplace : empowering leadership, knowledge exchange, and service performance
Wu, Chi-Min
;
Chen, Tso-Jen
- In:
International journal of hospitality management
48
(
2015
),
pp. 27-38
Persistent link: https://www.econbiz.de/10011341603
Saved in:
3
Mechnism of customer value in restaurant consumption : employee hospitality and entertainment cues as boundary conditions
Teng, Chih-ching
;
Chang, Jung-hua
- In:
International journal of hospitality management
32
(
2013
),
pp. 169-178
Persistent link: https://www.econbiz.de/10009717653
Saved in:
4
Factorial validation of hospitality service attitude
Kuo, Chun-min
;
Chen, Li-chan
;
Lu, Carol Y.
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 944-951
Persistent link: https://www.econbiz.de/10009544271
Saved in:
5
Service guarantees in the hotel industry : their effects on consumer risk and service quality perceptions
Wu, Cedric Hsi-jui
;
Liao, Hsiao-chun
;
Hung, Kuang-peng
; …
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 757-763
Persistent link: https://www.econbiz.de/10009544312
Saved in:
6
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
7
Does better service induce higher profitability? : evidence from Taiwanese hospitality industry
Chen, Chiang-ming
;
Lin, Yu-Chen
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1330-1332
Persistent link: https://www.econbiz.de/10009567504
Saved in:
8
Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
Saved in:
9
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Saved in:
10
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
11
Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui
;
Liang, Rong-da
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
Saved in:
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