//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Geldinstitut"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Bank
53
Beziehungsmarketing
12
Relationship marketing
12
Taiwan
12
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
6
Kundenzufriedenheit
6
Profitability
6
Rentabilität
6
Data envelopment analysis
5
Data-Envelopment-Analyse
5
Financial services
5
Finanzdienstleistung
5
Salespeople
5
Verkaufspersonal
5
International market entry
4
Internationaler Markteintritt
4
Performance measurement
4
Performance-Messung
4
China
3
Marketing management
3
Marketingmanagement
3
Regulation
3
Regulierung
3
Welt
3
World
3
1998-2004
2
AHP approach
2
AHP-Verfahren
2
Agency theory
2
Arbeitskräfte
2
Asia
2
Asien
2
Auslandsinvestition
2
Bank lending
2
Beschwerdemanagement
2
Complaint management
2
Confidence
2
Consumer behaviour
2
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
53
Type of publication (narrower categories)
All
Article in journal
53
Aufsatz in Zeitschrift
53
Language
All
English
53
Author
All
Eid, Riyad
2
Haq, Rehan ul-
2
Howcroft, John Barry
2
Karatepe, Osman M.
2
Abdul Ghafar Ismail
1
Al-Hawari, Mohd Ahmad
1
Altunbaş, Yener
1
Anosike, Uchenna Paschal
1
Armstrong, Gillian
1
Asaah, Jenkins Atarisigna
1
Babakus, Emin
1
Bektas, Eralp
1
Bloemer, Johanna M.
1
Boateng, Henry
1
Bottala, Lourdes Cauzo
1
Burton, Dawn
1
Camacho, María Ángeles Revilla
1
Carr, Christopher
1
Casado-Díaz, Ana B.
1
Chang, Jui-huang
1
Chen, Shun-hsing
1
Cheng, Chen-liang
1
Chi, Li-chiu
1
Chih, Hsiang-hsuan
1
Chih, Hsiang-lin
1
Chiu, Yung-ho
1
Chong, Shyue Chuan
1
Chou, Pin-huang
1
Davidson, Ian
1
De Chernatony, Leslie
1
Denizel, Meltem
1
Dun, Zanna van
1
Durkin, Mark
1
Emerson, Elaine
1
Eriksson, Kent
1
Faizulayev, Alimshan
1
Fan, Chiang Ku
1
Fang, Shih-chieh
1
Fang, Shyh-Rong
1
Fethı, Meryem Duygun
1
more ...
less ...
Published in...
All
The service industries journal
Journal of banking & finance
762
NBER working paper series
283
IMF working papers
264
Journal of financial stability
235
Finance research letters
221
Working paper / National Bureau of Economic Research, Inc.
217
NBER Working Paper
216
Research in international business and finance
211
Applied economics
209
Die Bank
202
Journal of international financial markets, institutions & money
197
International journal of economics and financial issues : IJEFI
192
Journal of financial services research : JFSR
182
International journal of economics and finance
174
Discussion paper / Centre for Economic Policy Research
170
Journal of money, credit and banking : JMCB
159
International review of financial analysis
158
Working paper series / European Central Bank
157
Economic modelling
141
Finance and economics discussion series
141
Discussion papers / CEPR
140
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
139
Applied economics letters
138
International review of economics & finance : IREF
136
Journal of financial intermediation
133
Pacific-Basin finance journal
131
SpringerLink / Bücher
131
Policy research working paper : WPS
127
Cogent economics & finance
125
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
118
Discussion paper
116
IMF Working Paper
116
Journal of financial economics
115
ECB Working Paper
114
Finance India : the quarterly journal of Indian Institute of Finance
113
IMF working paper
113
Journal of banking regulation
113
The journal of corporate finance : contracting, governance and organization
113
Applied financial economics
111
Working paper
111
more ...
less ...
Source
All
ECONIS (ZBW)
53
Showing
1
-
50
of
53
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
2
Financial services and globalisation in belt and road countries
Hui Shan Lee
;
Chong, Shyue Chuan
;
Sia, Bik-Kai
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 249-276
Persistent link: https://www.econbiz.de/10013167424
Saved in:
3
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
4
Cultural orientations and product innovation in the Ghanaian banking sector
Asaah, Jenkins Atarisigna
;
Shao, Yunfei
;
Wadei, Kwame Ansong
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 518-541
Persistent link: https://www.econbiz.de/10012260299
Saved in:
5
The role of oil prices, growth and inflation in bank profitability
Katırcıoğlu, Salih Turan
;
Özataç, Nesrin
; …
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 565-584
Persistent link: https://www.econbiz.de/10012260302
Saved in:
6
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
7
Profitability and persistency in the service industry : the case of QISMUT+3
Faizulayev, Alimshan
;
Bektas, Eralp
;
Abdul Ghafar Ismail
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 290-314
Persistent link: https://www.econbiz.de/10012208538
Saved in:
8
Dynamics of intellectual capitals and bank efficiency in India
Vidyarthi, Harishankar
- In:
The service industries journal
39
(
2019
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012203170
Saved in:
9
Servant leadership, organisational trust, and bank employee outcomes
Karatepe, Osman M.
;
Ozturk, Anastasia
;
Kim, Taegoo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012203248
Saved in:
10
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
Saved in:
11
A qualitative and longitudinal analysis of market orientation
Bottala, Lourdes Cauzo
;
Camacho, María Ángeles Revilla
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 694-704
Persistent link: https://www.econbiz.de/10009759760
Saved in:
12
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
13
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
14
Service, investment, and risk management performance in commerical banks
Yang, Chih-ching
- In:
The service industries journal
32
(
2012
)
12
,
pp. 2005-2025
Persistent link: https://www.econbiz.de/10009582142
Saved in:
15
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
16
Capital structure and cost efficiency in the Taiwan banking industry
Yeh, Tsai-lien
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 237-249
Persistent link: https://www.econbiz.de/10008904654
Saved in:
17
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
18
Which works better : public choice or social choice?
Jing, Runtian
;
Li, Yao
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10008904661
Saved in:
19
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
20
Liberalisation, privatisation and the productivity of Egyption banks : a non-parametric approach
Fethı, Meryem Duygun
;
Shaban, Mohamed
;
Weyman-Jones, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1143-1163
Persistent link: https://www.econbiz.de/10009154407
Saved in:
21
Why do banks join loan syndications? : the case of participant banks
Altunbaş, Yener
;
Kara, Alper
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1063-1074
Persistent link: https://www.econbiz.de/10009154418
Saved in:
22
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
23
Determinants of efficiency in South East Asian banking
Gardener, Edward P. M.
;
Molyneux, Philip
;
Nguyen-Linh, Hoai
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2693-2719
Persistent link: https://www.econbiz.de/10009413552
Saved in:
24
Testing for convergence in bank efficiency : a cross-country analysis
Kosedag, Arman
;
Denizel, Meltem
;
Özdemir, Öznur
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1533-1547
Persistent link: https://www.econbiz.de/10009232963
Saved in:
25
An examination of key factors influencing bancassurannce success : Taiwan and mainland China evidence
Fan, Chiang Ku
;
Cheng, Chen-liang
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1887-1902
Persistent link: https://www.econbiz.de/10009298359
Saved in:
26
Service climate and employee performance : exploring the moderating role of job stress and organizational identification
Zhang, Ruo Yong
;
Liu, Xin Mei
;
Wang, Hai Zhen
;
Shen, Li
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2355-2372
Persistent link: https://www.econbiz.de/10009298984
Saved in:
27
An examination of cross-border strategies in banking
Howcroft, John Barry
;
Haq, Rehan ul-
;
Carr, Christopher
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2091-2109
Persistent link: https://www.econbiz.de/10009299058
Saved in:
28
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector : an empirical study
Anosike, Uchenna Paschal
;
Eid, Riyad
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2487-2505
Persistent link: https://www.econbiz.de/10009299647
Saved in:
29
Benchmarketing Indian banks using DEA in post-reform period : a progressive time-weighted mean approach
Kumar, Mukesh
;
Vincent, Charles
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2455-2485
Persistent link: https://www.econbiz.de/10009299649
Saved in:
30
Financial service sector performance measurement model : AHP sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru
;
Lin, Chin-tsai
;
Tsai, Pei-hsuan
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
Saved in:
31
Development of brand equity : evaluation of four alternative models
Ha, Hong Youl
;
Janda, Swinder
;
Muthaly, Siva K. K.
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10003993304
Saved in:
32
Bank regulation and the process of internationalisation : a study of Japanese bank entry into London
Howcroft, John Barry
;
Haq, Rehan ul-
;
Hammerton, Richard
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1359-1375
Persistent link: https://www.econbiz.de/10003997896
Saved in:
33
Factors influencing the foreign entry mode of Asian and Latin-American banks
Hsieh, Meng-fen
;
Shen, Chung-hua
;
Lee, Jen-sin
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2351-2365
Persistent link: https://www.econbiz.de/10008809583
Saved in:
34
The determinante effects of competences and decision process factors on firms' internationalisation
Shih, Tsui-yii
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2329-2350
Persistent link: https://www.econbiz.de/10008809584
Saved in:
35
Being good or being known: corporate governance, media coverage, ane earnings announcements
Chih, Hsiang-lin
;
Chih, Hsiang-hsuan
;
Chou, Pin-huang
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 405-420
Persistent link: https://www.econbiz.de/10003980718
Saved in:
36
Reorganisation resolutions and bank lending relationships in Taiwan
Chi, Li-chiu
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1817-1835
Persistent link: https://www.econbiz.de/10008760029
Saved in:
37
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
Karatepe, Osman M.
;
Haktanir, Mine
;
Yorganci, Ilkay
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1565-1579
Persistent link: https://www.econbiz.de/10008661608
Saved in:
38
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
39
Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.
;
Geōrgopoulos, Antōnēs N.
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 607-620
Persistent link: https://www.econbiz.de/10003880537
Saved in:
40
Operating performance of European bank mergers
Ismail, Ahmad
;
Davidson, Ian
;
Frank, Regina
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 345-366
Persistent link: https://www.econbiz.de/10003870616
Saved in:
41
Pricing of card payment services in Scandinavian banking
Willesson, Magnus
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 387-399
Persistent link: https://www.econbiz.de/10003870648
Saved in:
42
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
43
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
44
Cross-country comparison of intellectual capital performance of commercial banks in Asien economies
Young, Chaur-shiuh
;
Su, Hwan-yann
;
Fang, Shih-chieh
; …
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1565-1579
Persistent link: https://www.econbiz.de/10003928513
Saved in:
45
Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.
;
Nicolau-Gonzálbez, Juan L.
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
Saved in:
46
Bank merger and acquisitions activity in the EU : much ado abaut nothing?
Figueira, Catarina
;
Nellis, Joseph G.
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 875-886
Persistent link: https://www.econbiz.de/10003990177
Saved in:
47
Classifying, identifying and managing the service brand saboteur
Wallace, Elaine
;
De Chernatony, Leslie
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10003733054
Saved in:
48
Efficiency and capital adequacy in Taiwan banking : BCC and super-DEA estimation
Chiu, Yung-ho
;
Jan, Chyanlong
;
Shen, Da-Bai
;
Wang, Pen-Chun
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 479-496
Persistent link: https://www.econbiz.de/10003751913
Saved in:
49
Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent
;
Fjeldstad, Øystein D.
;
Sasson, Amir
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
Saved in:
50
Small business-bank relationships and the role of internet banking
Howcroft, Barry
;
Durkin, Mark
;
Armstrong, Gillian
; …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 947-961
Persistent link: https://www.econbiz.de/10003598929
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->