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~isPartOf:"Journal of retailing and consumer services"
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Search: subject_exact:"Gerechtigkeit"
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Gerechtigkeit
27
Justice
27
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
11
Service quality
11
Beziehungsmarketing
10
Relationship marketing
10
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
5
Retail trade
5
Service recovery
5
Viral marketing
5
Virales Marketing
5
Distributive justice
4
Perceived justice
4
Trust
4
Verteilungsgerechtigkeit
4
Confidence
3
Customer integration
3
Customer service
3
Emotion
3
Interactional justice
3
Kundenintegration
3
Kundenservice
3
Online retailing
3
Online-Handel
3
Perception
3
Preismanagement
3
Price fairness
3
Pricing strategy
3
Procedural justice
3
Social relations
3
Soziale Beziehungen
3
Vertrauen
3
Wahrnehmung
3
Co-creation
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English
27
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Gohary, Ali
2
Hamzelu, Bahman
2
Aksoy, Nilsah Cavdar
1
Alizadeh, Hamid
1
Ammari, Nedra Bahri
1
Andrews MacLelland, Melinda
1
Bang, Nguyen
1
Baumann, Chris
1
Bilgihan, Anil
1
Campbell, Colin L.
1
Chen, Ke
1
Chen, Tom
1
Chen, Yu-Chen
1
Cheng, Peng
1
Chu, Wujin
1
Claye-Puaux, Sophie
1
Craig, Adam W.
1
Dwivedi, Yogesh Kumar
1
Foster, Jamye
1
Gelbrich, Katja
1
Guan, Zhenzhong
1
Gul-E-Rana
1
Hanzaee, Kambiz Heidarzadeh
1
Hardesty, David M.
1
Heinrich, Daniel
1
Ho, Ting Hin
1
Ismagilova, Elvira
1
Jacquemier-Paquin, Laure
1
Jeanpert, Sophie
1
Jung, Na Young
1
Kang, Christine
1
Khajehzadeh, Saman
1
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Klaus, Philipp
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Lassar, Walfried M.
1
Lee, Jeongmin
1
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1
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1
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Journal of retailing and consumer services
Journal of business ethics : JOBE
114
CESifo working papers
99
Discussion paper series / IZA
88
Journal of economic behavior & organization : JEBO
86
Journal of economic psychology : research in economic psychology and behavioral economics
53
Social choice and welfare
52
Economics letters
45
IZA Discussion Paper
45
Journal of business research : JBR
45
Politics, philosophy & economics : ppe
44
Working paper
43
Jena economic research papers
41
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
40
IZA Discussion Papers
39
CESifo Working Paper
37
Games and economic behavior
37
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
34
CESifo Working Paper Series
33
European journal of operational research : EJOR
30
Journal of business ethics : JBE
30
Discussion paper / Centre for Economic Policy Research
27
NBER working paper series
27
Games
26
Jena Economic Research Papers
26
Papers on strategic interaction
26
Climate policy
25
Discussion paper
25
Discussion paper / NHH, Department of Economics
25
Experimental economics : a journal of the Economic Science Association
24
Journal of management : JOM
24
Working paper / National Bureau of Economic Research, Inc.
24
International journal of hospitality management
23
Management science : journal of the Institute for Operations Research and the Management Sciences
23
NBER Working Paper
23
Business ethics quarterly : the journal of the Society for Business Ethics
22
Journal of behavioral and experimental economics
22
European economic review : EER
21
International journal of selection and assessment
21
SpringerLink / Bücher
21
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ECONIS (ZBW)
27
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27
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1
The role of organizational justice and social interaction in mitigating the negative effects of high-performance member retailers on strategic integration
Park, Jin Yong
;
Kim, Changju
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014252004
Saved in:
2
Channel coordination under retailer's (sub)conscious preferences of loss aversion and fairness
Li, Yadong
;
Guan, Zhenzhong
;
Ren, Jianbiao
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364486
Saved in:
3
Does justice affect brand advocacy? : online brand advocacy behaviors as a response to hotel customers' justice perceptions
Aksoy, Nilsah Cavdar
;
Yazici, Nihal
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303156
Saved in:
4
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
5
The role of human interaction in complaint handling
Jeanpert, Sophie
;
Jacquemier-Paquin, Laure
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648974
Saved in:
6
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
7
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
8
Cooperative game analysis of coordination mechanisms under fairness concerns of a green retailer
Zhang, Ranran
;
Ma, Weimin
;
Si, Hongyun
;
Liu, Jinjin
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433722
Saved in:
9
Fairness perception of ancillary fees : industry differences and communication strategies
Chu, Wujin
;
Lee, Jeongmin
;
Baumann, Chris
;
Kang, Christine
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012268975
Saved in:
10
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
11
A supply chain coordination mechanism with suppliers' effort performance level and fairness concern
Liu, Yong
;
Wang, Dong-dong
;
Xu, Qian
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012171793
Saved in:
12
Perceived helpfulness of eWOM : emotions, fairness and rationality
Ismagilova, Elvira
;
Dwivedi, Yogesh Kumar
;
Slade, Emma
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171972
Saved in:
13
Effects of perceived justice of fair trade organizations on consumers' purchase intention toward fair trade products
Wang, Edward Shih-Tse
;
Chen, Yu-Chen
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 66-72
Persistent link: https://www.econbiz.de/10012114120
Saved in:
14
The influence of perceived food quality, price fairness, perceived value and satisfaction on customers' revisit and word-of-mouth intentions towards organic food restaurants
Konuk, Faruk Anıl
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 103-110
Persistent link: https://www.econbiz.de/10012114143
Saved in:
15
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
16
The impact of dynamic bundling on price fairness perceptions
Li, Wenjing
;
Hardesty, David M.
;
Craig, Adam W.
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 204-212
Persistent link: https://www.econbiz.de/10011801931
Saved in:
17
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
18
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
19
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
20
Et tu, Brute? : how unfair!
Tripathi, Sanjeev
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 79-92
Persistent link: https://www.econbiz.de/10011747727
Saved in:
21
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
22
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
23
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
24
Consumers' reaction to fair trade motivated price increases
Campbell, Colin L.
;
Heinrich, Daniel
;
Schoenmüller, Verena
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 79-84
Persistent link: https://www.econbiz.de/10010528604
Saved in:
25
Reactions of the jilted consumer
Andrews MacLelland, Melinda
;
Foster, Jamye
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 53-60
Persistent link: https://www.econbiz.de/10010468501
Saved in:
26
Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger
;
Müller, Jana
;
Gelbrich, Katja
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 154-164
Persistent link: https://www.econbiz.de/10009734329
Saved in:
27
Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
20
(
2013
)
3
,
pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
Saved in:
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