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person:"Zhang, Hanqin Qiu"
~subject:"Dienstleistungsqualität"
~person:"Qu, Hailin"
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Dienstleistungsqualität
Hotel industry
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Zhang, Hanqin Qiu
Qu, Hailin
Han, Heesup
15
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8
Torres, Edwin N.
8
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7
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
8
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1
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
2
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
3
Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping
;
Zhang, Hanqin Qiu
;
Wang, Peilai
;
Lin, …
- In:
International journal of hospitality management
52
(
2016
),
pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
Saved in:
4
The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
5
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
6
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
7
Is there any gender effect on the relationship between service quality and word-of-mouth?
Sun, Lucia Bongran
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
28
(
2011
)
2
,
pp. 210-224
Persistent link: https://www.econbiz.de/10009008246
Saved in:
8
Social exchanges as motivators of hotel employees’ organizational citizenship behavior : the proposition and application of a new three-dimensional framework
Ma, Emily
;
Qu, Hailin
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 680-688
Persistent link: https://www.econbiz.de/10009130539
Saved in:
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