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~person:"Prentice, Catherine"
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Prentice, Catherine
Heckman, James J.
29
Ugoani, John
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1
Want to feel better, share what you know
Prentice, Catherine
;
Zeidan, Susan
;
Nguyen Tuyet-Mai
- In:
Knowledge management research & practice : KMRP ; an …
21
(
2023
)
5
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10014369748
Saved in:
2
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
3
Managing burnout from engagement-derived acting strategy
Prentice, Catherine
;
Snell, Lan
;
Sok, Phyra
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
Saved in:
4
Systematic literature review on emotional intelligence and conflict management
Winardi, Michael Aswin
;
Prentice, Catherine
;
Weaven, Scott
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013326465
Saved in:
5
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
6
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
7
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
10
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
11
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine
;
King, Brian
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
Saved in:
12
Emotional labour and its consequences : the moderating effect of emotional intelligence
Prentice, Catherine
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 187-201)
.
2013
Persistent link: https://www.econbiz.de/10010222123
Saved in:
13
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
14
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
15
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
16
The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine
;
King, Brian
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
Saved in:
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