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~person:"Pekkola, Sanna"
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Search: subject_exact:"KPI (Key performance indicator)"
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Performance measurement
19
Performance-Messung
19
Performance management
8
Performance-Management
8
Balanced Scorecard
4
Balanced scorecard
4
Betriebliche Wertschöpfung
4
Business network
4
Dienstleistungsqualität
4
Dienstleistungssektor
4
Knowledge management
4
Service industry
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Service quality
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4
Value creation
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Wissensmanagement
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Leistungsbündel
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Measurement
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Beziehungsmarketing
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Customer satisfaction
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Finland
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Kundenzufriedenheit
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Productivity
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Produktivität
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Relationship marketing
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English
19
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Pekkola, Sanna
Epstein, Marc J.
26
Ukko, Juhani
26
Gunasekaran, Angappa
23
Zhu, Joe
23
Gleich, Ronald
22
Saunila, Minna
22
Hofmann, Christian
21
Jääskeläinen, Aki
20
Abdel-Maksoud, Ahmed
19
Lueg, Rainer
19
Sarkis, Joseph
19
Eling, Martin
18
Guirguis, Michel
18
Baird, Kevin
16
Liang, Liang
16
Schaltegger, Stefan
15
Shirouyehzad, Hadi
15
Terziev, Venelin
15
Ammann, Manuel
14
Davila, Antonio
14
Ensslin, Sandra Rolim
14
Garengo, Patrizia
14
Mester, Loretta J.
14
Bourne, Mike
13
Ferson, Wayne E.
13
Hoque, Zahirul
13
Hughes, Joseph P.
13
Kweh, Qian Long
13
Lu, Wen-Min
13
Taticchi, Paolo
13
Agarwal, Vikas
12
Ambler, Tim
12
Assaf, A. Georges
12
Caporale, Guglielmo Maria
12
Guthrie, James P.
12
Lima, Edson Pinheiro de
12
Neely, Andy
12
Saen, Reza Farzipoor
12
Shahin, Arash
12
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International journal of business performance management
3
Measuring business excellence : the journal of organizational performance management
3
International journal of business excellence
2
International journal of public sector management : IJPSM
2
The international journal of productivity and performance management : IJPPM
2
Benchmarking : an international journal ; BIJ
1
International journal of business and systems research
1
International journal of intelligent enterprise : IJIE
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of services and operations management
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ECONIS (ZBW)
19
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19
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1
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Impacts of using a performance measurement system in supply chain management : a case study
Laihonen, Harri
;
Pekkola, Sanna
- In:
International journal of production research
54
(
2016
)
17/18
,
pp. 5607-5617
Persistent link: https://www.econbiz.de/10011530327
Saved in:
3
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
4
Designing a performance measurement system for collaborative network
Pekkola, Sanna
;
Ukko, Juhani
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1410-1434
Persistent link: https://www.econbiz.de/10011628662
Saved in:
5
Performance measurement system implementation in a turbulent operating environment
Pekkola, Sanna
;
Saunila, Minna
;
Rantanen, Hannu
- In:
The international journal of productivity and …
65
(
2016
)
7
,
pp. 947-958
Persistent link: https://www.econbiz.de/10011620350
Saved in:
6
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
7
A maturity model for evaluating an organisation's reflective practices
Pekkola, Sanna
;
Hildén, Sanna
;
Rämö, Johanna
- In:
Measuring business excellence : the journal of …
19
(
2015
)
4
,
pp. 17-29
Persistent link: https://www.econbiz.de/10011449602
Saved in:
8
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
9
Utilisation of performance measurement information in management : top manager perspective
Pekkola, Sanna
;
Rantanen, Hannu
- In:
International journal of business performance management
15
(
2014
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10011302573
Saved in:
10
Value creation through measurement of innovation capability : an intellectual capital management perspective
Pekkola, Sanna
;
Saunila, Minna
;
Sillanpää, Virpi
; …
- In:
International journal of intelligent enterprise : IJIE
2
(
2013/14
)
2/3
,
pp. 196-212
Persistent link: https://www.econbiz.de/10011347684
Saved in:
11
The relationship between innovation capanility and performance : the moderating effect to measurement
Saunila, Minna
;
Pekkola, Sanna
;
Ukko, Juhani
- In:
The international journal of productivity and …
63
(
2014
)
2
,
pp. 234-249
Persistent link: https://www.econbiz.de/10010250160
Saved in:
12
Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
13
Managing a network by utilizing performance measurement information
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
17
(
2013
)
1
,
pp. 72-79
Persistent link: https://www.econbiz.de/10009753293
Saved in:
14
Productising expert services of performance management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
15
Defining and measuring productivity in the public sector: managerial perceptions
Linna, Paula
;
Pekkola, Sanna
;
Ukko, Juhani
;
Melkas, Helinä
- In:
International journal of public sector management : IJPSM
23
(
2010
)
5
,
pp. 479-499
Persistent link: https://www.econbiz.de/10008653922
Saved in:
16
Defining and measuring productivity and the public sector : managerial perceptions
Linna, Paula
;
Pekkola, Sanna
;
Ukko, Juhani
;
Melkas, Helinä
- In:
International journal of public sector management : IJPSM
23
(
2010
)
3
,
pp. 300-320
Persistent link: https://www.econbiz.de/10008698662
Saved in:
17
Employees satisfied with performance measurement and rewards : is it even possible?
Ukko, Juhani
;
Karhu, Jussi
;
Pekkola, Sanna
- In:
International journal of business excellence
2
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10003901713
Saved in:
18
A framework to support performance measurement at the operative level of an organisation
Ukko, Juhani
;
Pekkola, Sanna
;
Rantanen, Hannu
- In:
International journal of business performance management
11
(
2009
)
4
,
pp. 313-335
Persistent link: https://www.econbiz.de/10003942625
Saved in:
19
Performance measurement implementation in a knowledge-based public organisation
Rantanen, Hannu
;
Levä, Kirsi
;
Pekkola, Sanna
- In:
International journal of business and systems research
1
(
2007
)
3
,
pp. 343-353
Persistent link: https://www.econbiz.de/10003738781
Saved in:
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