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~subject:"Hotellerie"
~subject:"Dienstleistungsqualität"
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Hotellerie
Dienstleistungsqualität
Tourism employees
940
Tourismusberufe
940
Hotel industry
556
Arbeitszufriedenheit
282
Job satisfaction
282
Arbeitskräfte
141
Workforce
141
Arbeitsverhalten
139
Work behaviour
139
Service quality
134
Employee retention
124
Mitarbeiterbindung
124
Gastronomie
98
Restaurant industry
98
Stress
96
Work stress
96
Gastgewerbe
94
Hospitality industry
93
Leistungsmotivation
91
Work motivation
91
Arbeitsleistung
77
Job performance
77
Customer satisfaction
74
Kundenzufriedenheit
74
Arbeitsmobilität
73
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73
Emotion
72
Human Resource Management
67
Personalmanagement
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Tourismuswirtschaft
64
Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
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United States
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German
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Karatepe, Osman M.
47
Jung, Hyo Sun
11
Yoon, Hye Hyun
11
Lee, JungHoon
7
Ok, Chihyung
7
Han, Heesup
6
Kim, Peter Beomcheol
6
Burke, Ronald J.
5
El-Bayoumi Salem, Islam
5
Goh, Edmund
5
Grobelna, Aleksandra
5
Hancer, Murat
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Seongseop
5
Kim, Taegoo
5
Babakus, Emin
4
Cheung, Catherine
4
Dedeoğlu, Bekir Bora
4
Kim, Woo Gon
4
Koyuncu, Mustafa
4
Lee, Gyehee
4
Mohsin, Asad
4
Okumus, Fevzi
4
Olugbade, Olusegun A.
4
Wang, Yao-Chin
4
Yavas, Ugur
4
Zoghbi-Manrique-de-Lara, Pablo
4
Ali, Faizan
3
Ampofo, Emmanuel Twumasi
3
Bouzari, Mona
3
Chan, Eric S. W.
3
Chathoth, Prakash K.
3
Cobanoglu, Cihan
3
Hai, Shenyang
3
Hodari, Demian
3
Karadas, Georgiana
3
Law, Chun Hung Roberts
3
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Leung, Xi Y.
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Canada / Dept. of Manpower and Immigration / Program Development Service / Research Branch
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Economic Development Committee for the Hotel and Catering Industry
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European Centre for the Development of Vocational Training
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International journal of hospitality management
136
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
27
Tourism management : research, policies, practice
23
Tourism management perspectives : TMP
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Tourism and hospitality research : THR
9
Journal of hospitality and tourism insights
8
The service industries journal
8
Journal of travel and tourism marketing
7
Tourism and hospitality research : the surrey quarterly review
7
The journal of services marketing
6
Economic research
5
Service business
5
The international journal of human resource management
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Cogent business & management
4
Administrative Sciences : open access journal
3
Cornell hospitality quarterly : CQ
3
European research studies
3
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
3
Journal of Tourism, Heritage & Services Marketing : JTHSM
3
Journal of family business management : JFBM
3
Journal of revenue and pricing management
3
The Cornell hospitality quarterly
3
Tourism economics : the business and finance of tourism and recreation
3
Acta Universitatis Danubius / Oeconomica
2
Argumenta oeconomica
2
Employee relations
2
Europäische Hochschulschriften / 5
2
Global business and finance review
2
International journal of economics and finance
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of business ethics : JOBE
2
Journal of business research : JBR
2
Journal of management research
2
Journal of service theory and practice
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of vacation marketing : an international journal
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ECONIS (ZBW)
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451
Hotel managers' perceptions of the value of diversity training : an empirical investigation
Reynolds, Dennis
;
Rahman, Imran
;
Bradetich, Stacey
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 426-446
Persistent link: https://www.econbiz.de/10010358427
Saved in:
452
Corporate social responsibility : perspectives of hotel frontline employees
Park, Sunyoung
;
Levy, Stuart E.
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 332-348
Persistent link: https://www.econbiz.de/10010358474
Saved in:
453
Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang
;
Ye, Shun
;
Pearce, Philip
;
Wu, Mao-ying
- In:
International journal of hospitality management
38
(
2014
),
pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
Saved in:
454
Matching visitation-motives and restaurant attributes in casual dining restaurants
Ponnam, Abhilash
;
Balaji, M. S.
- In:
International journal of hospitality management
37
(
2014
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010354232
Saved in:
455
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon
;
Ok, Chihyung Michael
- In:
International journal of hospitality management
36
(
2014
),
pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Saved in:
456
Thinking job embeddedness not turnover : towards a better understanding of frontline hotel worker retention
Robinson, Richard N. S.
;
Kralj, Anna
;
Solnet, David J.
; …
- In:
International journal of hospitality management
36
(
2014
),
pp. 101-109
Persistent link: https://www.econbiz.de/10010239324
Saved in:
457
Does work engagement mediate the effects of challenge stressors on job outcomes? : evidence from the hotel industry
Karatepe, Osman M.
;
Beirami, Elnaz
;
Bouzari, Mona
; …
- In:
International journal of hospitality management
36
(
2014
),
pp. 14-22
Persistent link: https://www.econbiz.de/10010239419
Saved in:
458
Job involvement, commitment, satisfaction and turnover : evidence from hotel employees in Cyprus
Zopiatis, Anastasios
;
Constanti, Panayiotis
; …
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 129-140
Persistent link: https://www.econbiz.de/10010239933
Saved in:
459
Linking core self-evaluations and work engagement to work-family facilitation : a study in the hotel industry
Karatepe, Osman M.
;
Demir, Eda
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 307-323
Persistent link: https://www.econbiz.de/10010250179
Saved in:
460
Hope, work engagement, and organizationally valued performance outcomes : an empirical study in the hotel industry
Karatepe, Osman M.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 678-698
Persistent link: https://www.econbiz.de/10010402051
Saved in:
461
Attitudinal dimensions of professionalism and service quality efficacy of frontline employees in hotels
Lee, Kyoung-Joo
- In:
International journal of hospitality management
41
(
2014
),
pp. 140-148
Persistent link: https://www.econbiz.de/10010403056
Saved in:
462
Identity-conscious vs. identity-blind : hotel managers' use of formal and informal diversity management practices
Manoharan, Ashokkumar
;
Gross, Michael J.
;
Sardeshmukh, …
- In:
International journal of hospitality management
41
(
2014
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010403153
Saved in:
463
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
464
Interpersonal trust, organizational culture, and turnover intention in hotels : a cross-level perspective
Ozturk, Ahmet Bulent
;
Hancer, Murat
;
Wang, Yao-chin
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
2
,
pp. 139-150
Persistent link: https://www.econbiz.de/10010380900
Saved in:
465
What drives employees' intentions to implement green practices in hotels? : the role of knowledge, awareness, concern and ecological behaviour
Chan, Eric S. W.
;
Hon, Alice H. Y.
;
Chan, Wilco
; …
- In:
International journal of hospitality management
40
(
2014
),
pp. 20-28
Persistent link: https://www.econbiz.de/10010388607
Saved in:
466
Crafting and testing a central precept in service-dominant logic : hotel employees' brand-citizenship behavior and customers' brand trust
Xie, Li-shan
;
Peng, Jia-min
;
Huan, Tzung-cheng
- In:
International journal of hospitality management
42
(
2014
),
pp. 1-8
Persistent link: https://www.econbiz.de/10010410828
Saved in:
467
How to influence hospitality employee perceptions on hotel brand performance?
Cheung, Catherine
;
Kong, Haiyan
;
Song, Haiyan
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1162-1178
Persistent link: https://www.econbiz.de/10010467939
Saved in:
468
Occupational self-perceptions of hotel employees : an exploratory study
Reichel, Arie
;
Fuchs, Galia
;
Pizam, Abraham
;
Poria, Yaniv
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
5
,
pp. 637-641
Persistent link: https://www.econbiz.de/10010468680
Saved in:
469
Training policy and organisational performance in the Spanish hotel industry
Úbeda García, Mercedes
;
Marco Lajara, Bartolomé
; …
- In:
The international journal of human resource management
24
(
2013
)
15
,
pp. 2851-2875
Persistent link: https://www.econbiz.de/10009780651
Saved in:
470
Correlates of nonwork and work satisfaction among hotel employees : implications for managers
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 375-406
Persistent link: https://www.econbiz.de/10009767985
Saved in:
471
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
472
Transformational vs transactional leadership : which is better? ; a study on employees of international tourist hotels in Taipei City
Dai, You-de
;
Dai, You-yu
;
Chen, Kuan-yang
;
Wu, Hui-chun
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 760-778
Persistent link: https://www.econbiz.de/10009774255
Saved in:
473
Social capital, knowledge sharing and organizational performance : what structural relationship do they have in hotels?
Kim, Taegoo
;
Lee, Gyehee
;
Paek, Soyon
;
Lee, Seunggil
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 683-704
Persistent link: https://www.econbiz.de/10009774264
Saved in:
474
Antecedents and consequences of work engagement among frontline employees in Turkish hotels
Burke, Ronald J.
;
Koyuncu, Mustafa
;
Fiksenbaum, Lisa
; …
- In:
Journal of transnational management : the official …
18
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010199986
Saved in:
475
Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy
Kim, Soo Kyung
;
Jung, Dong-il
;
Lee, Jung Seung
- In:
Service business
7
(
2013
)
4
,
pp. 583-602
Persistent link: https://www.econbiz.de/10010201135
Saved in:
476
A social exchange perspective of the individual guanxi network : evidence from Malaysian-Chinese employees
Ahmed, Ishfaq
;
Wan Khairuzzaman Wan Ismail
;
Salmiah …
- In:
Chinese management studies : CMS
7
(
2013
)
1
,
pp. 127-140
Persistent link: https://www.econbiz.de/10009752684
Saved in:
477
Factors influencing the employment of hotel executives in South East Asia : a case of Thai hote industry
Jaisamram, Arnut
;
Aiyeku, Joseph F.
- In:
Journal of international business and economics : JIBE
13
(
2013
)
2
,
pp. 117-136
Persistent link: https://www.econbiz.de/10009789545
Saved in:
478
Individual guanxi network and social exchange relations : an evidence from Malaysian hotel industry
Ahmed, Ishfaq
;
Wan Khairuzzaman Wan Ismail
;
Salmiah …
- In:
International journal of Chinese culture and management …
3
(
2013
)
3
,
pp. 254-267
Persistent link: https://www.econbiz.de/10009791527
Saved in:
479
Be good for love or for money? : the roles of justice in the Chinese hotel industry
Hon, Alice H. Y.
;
Lu, Lin
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 883-902
Persistent link: https://www.econbiz.de/10010125919
Saved in:
480
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
481
Substance abuse and job attitude among hotel workers : social labeling perspectives
Belhassen, Yaniv
;
Shani, Amir
- In:
Tourism management : research, policies, practice
34
(
2013
),
pp. 47-49
Persistent link: https://www.econbiz.de/10009687076
Saved in:
482
High-performance work practices and hotel employee performance : the mediation of work engagement
Karatepe, Osaman M.
- In:
International journal of hospitality management
32
(
2013
),
pp. 132-140
Persistent link: https://www.econbiz.de/10009717658
Saved in:
483
The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry
Yen, Chang-hua
;
Teng, Hsiu-yu
- In:
Tourism management : research, policies, practice
36
(
2013
),
pp. 401-410
Persistent link: https://www.econbiz.de/10009736163
Saved in:
484
Facial attractiveness and stereotypes of hotel guests : an experimental research
Čivre, Žana
;
Knežević, Mladen
;
Baruca, Petra Zabukovec
- In:
Tourism management : research, policies, practice
36
(
2013
),
pp. 57-65
Persistent link: https://www.econbiz.de/10009736249
Saved in:
485
Is the individual or the organization the cause of hotel employees’ stress? : a longitudinal study on differences in role stress between subjects
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
33
(
2013
),
pp. 494-499
Persistent link: https://www.econbiz.de/10009746323
Saved in:
486
Core self-evaluations and job performance : the mediating role of employees' assimilation-specific adjustment factors
Song, Zibin
;
Chathoth, Prakash K.
- In:
International journal of hospitality management
33
(
2013
),
pp. 240-249
Persistent link: https://www.econbiz.de/10009746373
Saved in:
487
The effects of work overload and work-familiy conflict on job embeddedness and job performance : the mediation of emotional exhaustion
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
25
(
2013
)
4
,
pp. 614-634
Persistent link: https://www.econbiz.de/10009761344
Saved in:
488
The influence of hotel organizational career management on career competencies
Kong, Haiyan
-
2013
Persistent link: https://www.econbiz.de/10010190209
Saved in:
489
Constructing career competency model of hospitality industry employees for career success
Wang, Yao-fen
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 994-1016
Persistent link: https://www.econbiz.de/10010194926
Saved in:
490
Impact of hotel information security on system reliability
Kim, Hong-bumm
;
Lee, Dong-soo
;
Ham, Sunny
- In:
International journal of hospitality management
35
(
2013
),
pp. 369-379
Persistent link: https://www.econbiz.de/10010225765
Saved in:
491
"The lowest rung" : women room attendants' perceptions of five star hotels' operational hierarchies'
Kensbock, Sandra
;
Jennings, Gayle
;
Bailey, Janis
; …
- In:
International journal of hospitality management
35
(
2013
),
pp. 360-368
Persistent link: https://www.econbiz.de/10010225767
Saved in:
492
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
493
Exploring the antecedents of intentions to leave the job : the case of luxury hotel staff
Mohsin, Asad
;
Lengler, Jorge
;
Kumar, Bhupesh
- In:
International journal of hospitality management
35
(
2013
),
pp. 48-58
Persistent link: https://www.econbiz.de/10010225930
Saved in:
494
Inking perceived ethical climate to performance outcomes : the mediating role of job embeddedness
Karatepe, Osman M.
- In:
Economic research
26
(
2013
)
4
,
pp. 77-90
Persistent link: https://www.econbiz.de/10010240882
Saved in:
495
Emerging definitions of boutique and lifestyle hotels : a Delphi study
Jones, David L.
;
Day, Jonathon
;
Quadri-Felitti, Donna
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 715-731
Persistent link: https://www.econbiz.de/10010246292
Saved in:
496
Antecedents and consequences of work-family conflict and family-work conflict among frontline employees in turkish hotels
Burke, Ronald J.
;
Koyuncu, Mustafa
;
Fiksenb, Lisa
- In:
The IUP journal of management research : IJMR
12
(
2013
)
4
,
pp. 39-55
Persistent link: https://www.econbiz.de/10010209055
Saved in:
497
Linkages of the hotel and restaurant industry : an international comparative analysis
Robles Teigeiro, Luis
;
Sanjuán Solís, Jesús
- In:
Tourism economics : the business and finance of tourism …
19
(
2013
)
1
,
pp. 37-62
Persistent link: https://www.econbiz.de/10009721793
Saved in:
498
Perceptions of organizational politics and hotel employee outcomes : the mediating role of work engagement
Karatepe, Osman K.
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 82-104
Persistent link: https://www.econbiz.de/10009722504
Saved in:
499
Incongruent quality management perceptions between Malaysian hotel managers and employees
Norzuwana Sumarjan
;
Arendt, Susan W.
;
Shelley, Mack C.
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 124-140
Persistent link: https://www.econbiz.de/10009723918
Saved in:
500
Frustration : a comparison of chain hotel and independent hotel employees
Ehtiyar, Rüya
;
Yildiz, Melek
- In:
Tourism analysis : an interdisciplinary tourism & …
17
(
2012
)
2
,
pp. 225-231
Persistent link: https://www.econbiz.de/10009580578
Saved in:
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