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~subject:"Satisfaction"
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Search: subject_exact:"Kundenloyalität"
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Subject
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Satisfaction
Kundenbindung
878
Customer retention
868
Beziehungsmarketing
478
Relationship marketing
476
Konsumentenverhalten
365
Consumer behaviour
362
Kundenzufriedenheit
302
Customer satisfaction
299
Service quality
135
Dienstleistungsqualität
134
Brand management
111
Markenführung
111
Deutschland
90
Germany
87
Kundentreue
86
Customer loyalty
81
Markenimage
77
Brand image
76
customer loyalty
72
Social Web
65
Social web
65
Online-Marketing
60
Internet marketing
58
Markentreue
58
Markenartikel
54
Vertrauen
54
Brand loyalty
53
Confidence
53
Einzelhandel
53
Brand
51
Retail trade
50
Marketing
49
Kundenmanagement
48
Customer service
42
Kundenbindungsprogramm
42
Kundenservice
42
Loyalty program
42
Bank
40
Kundenwert
39
USA
39
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8
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1
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Article
16
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16
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16
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English
16
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Aksoy, Lerzan
2
Buoye, Alexander
2
Keiningham, Timothy
2
Pérez, Andrea
2
Rodríguez del Bosque, Ignacio A.
2
Arora, Mehak
1
Ashkani, Mahdi
1
Asiati, Diah Isnaini
1
Bock, Dora
1
Cronin, J. J.
1
Fraering, Martin
1
Gremler, Dwayne D.
1
Ha, Hong Youl
1
Hajiheydari, Nastaran
1
Haverila, Kai
1
Haverila, Matti J.
1
Hebborn, Heike
1
Hofmann, Verena
1
Larivière, Bart
1
Maskan, Babak Hazaveh Hesar
1
McLaughlin, Caitlin
1
Meleddu, Marta
1
Minor, Michael
1
Mittal, Banwari
1
Paci, Raffaele
1
Pulina, Manuela
1
Saini, Shivani
1
Sauer, Nicola E.
1
Singh, Jagwinder
1
Sitinjak, Tony
1
Smith, Jeffery S.
1
Son, Hee-young
1
Tiwari, Pankaj
1
Torkzadeh, Samaneh
1
Umar, Husein
1
Wanisch, Anna Teresa
1
Wibowo
1
Wiliams, Luke
1
Williams, Luke
1
Wolter, Jeremy S.
1
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The journal of services marketing
3
Benchmarking : an international journal
1
Business and Economic Research : BER
1
European journal of marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of marketing analytics : JMA
1
Journal of modelling in management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
1
Marketing : ZFP ; journal of research and management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
16
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1
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
2
Effects of COVID-19 on well-being and customer loyalty : a life event perspective
Sauer, Nicola E.
;
Hofmann, Verena
;
Hebborn, Heike
; …
- In:
Marketing : ZFP ; journal of research and management
45
(
2023
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10014306384
Saved in:
3
The influence of the number of brand community memberships on customer centric measures
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
; …
- In:
Journal of marketing analytics : JMA
11
(
2023
)
1
,
pp. 5-20
Persistent link: https://www.econbiz.de/10014250024
Saved in:
4
From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
; …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
Saved in:
5
The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang
Asiati, Diah Isnaini
;
Wibowo
;
Umar, Husein
;
Sitinjak, Tony
- In:
Business and Economic Research : BER
9
(
2019
)
1
,
pp. 295-316
Persistent link: https://www.econbiz.de/10012030418
Saved in:
6
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
7
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
8
Factors affecting loyalty of mobile social networks' users
Hajiheydari, Nastaran
;
Maskan, Babak Hazaveh Hesar
; …
- In:
International journal of e-business research : an …
13
(
2017
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10011654740
Saved in:
9
Importance of CEM in CRM-CL framework
Singh, Jagwinder
;
Saini, Shivani
- In:
Journal of modelling in management
11
(
2016
)
1
,
pp. 91-115
Persistent link: https://www.econbiz.de/10011479509
Saved in:
10
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
11
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
12
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of business ethics : JOBE
129
(
2015
)
3
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
Saved in:
13
Repeated behaviour and destination loyalty
Meleddu, Marta
;
Paci, Raffaele
;
Pulina, Manuela
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 159-171
Persistent link: https://www.econbiz.de/10011312620
Saved in:
14
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
15
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
16
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
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