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person:"Edvardsson, Bo"
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Search: subject_exact:"Kundennähe"
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Beziehungsmarketing
21
Relationship marketing
21
Dienstleistungsqualität
8
Service quality
8
Customer integration
5
Customer satisfaction
5
Dienstleistung
5
Dienstleistungssektor
5
Kundenintegration
5
Kundenzufriedenheit
5
Lieferantenmanagement
5
Service industry
5
Supplier relationship management
5
Betriebliche Wertschöpfung
4
Customer experience
4
Customer service
4
Innovation
4
Kundenservice
4
Schweden
4
Services
4
Sweden
4
Value creation
4
Consumer behaviour
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Dienstleistungsinnovation
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Innovationsmanagement
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Konsumentenverhalten
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Service-Dominant Logic
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B-to-B-Marketing
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Bundling strategy
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Corporate Social Responsibility
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Corporate social responsibility
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Customer value
2
Dienstleistungsmanagement
2
IKEA of Sweden <Älmhult>
2
Innovation management
2
Kundenorientierung
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Edvardsson, Bo
Homburg, Christian
124
Bruhn, Manfred
123
Kumar, V.
79
Huber, Frank
56
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Bauer, Hans H.
50
Herrmann, Andreas
49
Piller, Frank T.
48
Stauss, Bernd
45
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Stock-Homburg, Ruth
38
Gil Saura, Irene
37
Reichwald, Ralf
35
Töpfer, Armin
34
Wiedmann, Klaus-Peter
34
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Hadwich, Karsten
31
Matzler, Kurt
31
Mittal, Vikas
31
Prentice, Catherine
31
Evanschitzky, Heiner
30
Neslin, Scott A.
30
Svensson, Göran
30
Kleinaltenkamp, Michael
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Georgi, Dominik
28
Belz, Christian
27
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
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Journal of service management
4
The journal of business & industrial marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Handbook of service science ; [Vol. 1]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovating in practice : perspectives and experiences
1
International journal of quality and service sciences
1
Journal of service research : JSR
1
Managing consumer services : factory or theater?
1
Marketing theory
1
Meddelanden från Svenska Handelshögskolan
1
Routledge series in management, organization and society
1
Series on technology management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
22
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1
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22
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22
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1
Customer experiences in crisis situations : an agency-structure perspective
Tronvoll, Bård
;
Edvardsson, Bo
- In:
Marketing theory
22
(
2022
)
4
,
pp. 539-562
Persistent link: https://www.econbiz.de/10013435578
Saved in:
2
Mobile technology adoption among hotels : Managerial issues and opportunities
Han, Spring H.
;
Lee, Jungwoo
;
Edvardsson, Bo
;
Verma, Rohit
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012591895
Saved in:
3
Conceptualizing resource integration to advance service innovation
Colurcio, Maria
;
Caridà, Angela
;
Edvardsson, Bo
- In:
Innovating in practice : perspectives and experiences
,
(pp. 237-259)
.
2017
Persistent link: https://www.econbiz.de/10011569973
Saved in:
4
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Customer needing : conceptualising industrial service from a customer perspective
Strandvik, Tore
(
contributor
);
Holmlund, Maria
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003709357
Saved in:
7
Negative critical waves in business relationships : an extension of the critical incident perspective
Edvardsson, Bo
;
Kowalkowski, Christian
;
Strandvik, Tore
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
4
,
pp. 284-294
Persistent link: https://www.econbiz.de/10010382830
Saved in:
8
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
9
Striking the right balance : how to design, implement, and operationalize customer experience management programs
Klaus, Philipp
;
Edvardsson, Bo
- In:
Managing consumer services : factory or theater?
,
(pp. 69-89)
.
2014
Persistent link: https://www.econbiz.de/10010478149
Saved in:
10
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
11
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
12
Customer needing : a challenge for the seller offering
Strandvik, Tore
;
Holmlund, Maria
;
Edvardsson, Bo
- In:
The journal of business & industrial marketing
27
(
2012
)
2
,
pp. 132-141
Persistent link: https://www.econbiz.de/10009511737
Saved in:
13
My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina
;
Roos, Inger
;
Ravald, Annika
; …
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
Saved in:
14
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
15
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
16
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
17
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
18
Values-based service for sustainable business : lessons from IKEA
Edvardsson, Bo
-
2009
-
1. publ.
Persistent link: https://www.econbiz.de/10013444051
Saved in:
19
Initiation of business relationships in service-dominant settings
Edvardsson, Bo
;
Holmlund, Maria
;
Strandvik, Tore
- In:
Industrial marketing management : the international …
37
(
2008
)
3
,
pp. 339-350
Persistent link: https://www.econbiz.de/10003713319
Saved in:
20
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
21
Involving customers in new service development
Edvardsson, Bo
(
ed.
)
-
2006
Persistent link: https://www.econbiz.de/10003333084
Saved in:
22
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
Saved in:
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