//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Herrmann, Andreas"
~person:"Walsh, Gianfranco"
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
USA
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
27
Konsumentenverhalten
27
Deutschland
25
Germany
25
Theorie
24
Theory
24
Market research
9
Marktforschung
9
Product management
9
Produktmanagement
9
United States
9
Dienstleistungsqualität
8
Service quality
8
Product quality
7
Produktqualität
7
Customer satisfaction
6
Customer service
6
Kundenservice
6
Kundenzufriedenheit
6
Corporate reputation
5
E-commerce
5
Electronic Commerce
5
Financial services
5
Finanzdienstleistung
5
Firmenimage
5
Automotive market
4
Bank marketing
4
Bankmarketing
4
Customer analysis
4
Customer integration
4
Dienstleistungssektor
4
Innovation management
4
Innovationsmanagement
4
Kfz-Markt
4
Kundenanalyse
4
Marketing management
4
Marketingmanagement
4
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
7
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
2
Sammelwerk
2
Aufsatzsammlung
1
Collection of articles written by one author
1
Company information
1
Firmeninformation
1
Hochschulschrift
1
Sammlung
1
more ...
less ...
Language
All
English
8
German
1
Author
All
Herrmann, Andreas
Walsh, Gianfranco
Smith, Alan D.
15
Kumar, V.
8
Han, Heesup
6
Johnson, Michael D.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Beatty, Sharon E.
4
Gourio, François
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Mattila, Anna S.
4
Rudanko, Leena
4
Skiera, Bernd
4
Chen, Tom
3
Eggert, Andreas
3
Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
3
Fanelli, Duke
3
Gulati, Ranjay
3
Ha, Jooyeon
3
Heskett, James L.
3
Knittel, Christopher R.
3
Peltier, James
3
Raitani, Sonika
3
Ruyter, Ko de
3
Schlesinger, Leonard A.
3
Schweidel, David A.
3
Stango, Victor
3
Tanford, Sarah
3
Vyas, Vishal
3
Wiesel, Thorsten
3
Agha, Leila
2
more ...
less ...
Institution
All
Gottfried Wilhelm Leibniz Universität Hannover
1
Published in...
All
Journal of the Academy of Marketing Science
2
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of retail & distribution management
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Reputation Management
1
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
-
2019
Persistent link: https://www.econbiz.de/10012019951
Saved in:
2
Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David
;
Walsh, Gianfranco
;
Beatty, Sharon E.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
Saved in:
3
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
4
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
5
Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole
;
Walsh, Gianfranco
- In:
Herausforderungen der internationalen marktorientierten …
,
(pp. 435-453)
.
2011
Persistent link: https://www.econbiz.de/10008842198
Saved in:
6
Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
Saved in:
7
Customer-based corporate reputation : introducing a new segmentation criterion
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
Reputation Management
,
(pp. 151-161)
.
2011
Persistent link: https://www.econbiz.de/10009271984
Saved in:
8
Comparing customer satisfaction across industries and countries
Johnson, Michael D.
;
Herrmann, Andreas
;
Gustafsson, Anders
- In:
Journal of economic psychology : research in economic …
23
(
2002
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
Saved in:
9
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->