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subject:"Dienstleistungsqualität"
~subject:"Marketingmanagement"
~isPartOf:"The service industries journal"
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Dienstleistungsqualität
Marketingmanagement
Customer value
28
Kundenwert
28
Betriebliche Wertschöpfung
13
Beziehungsmarketing
13
Relationship marketing
13
Value creation
13
Service quality
12
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
5
Customer integration
5
Konsumentenverhalten
5
Kundenintegration
5
Service-Dominant Logic
5
Service-dominant logic
5
perceived value
5
value co-creation
5
Taiwan
4
service-dominant logic
4
Dienstleistungssektor
3
Service industry
3
customer loyalty
3
Customer service
2
Ethiopia
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Firm performance
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Gastronomie
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Hotel industry
2
Hotellerie
2
Information technology
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Informationstechnik
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Kundenservice
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Online retailing
2
Online-Handel
2
Restaurant industry
2
Structural equation model
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Strukturgleichungsmodell
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13
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Chang, Hong-Sheng
2
Alves, Helena
1
Amario, Enrique Martín
1
Barroso Castro, Carmen
1
Chen, Shu-Ching
1
Edvardsson, Bo
1
Evangelista, Felicitas
1
Gong, Taeshik
1
Hallikas, Jukka
1
Horbel, Chris
1
Hsiao, Han-Liang
1
Huttu, Essi
1
Le Nguyen Hau
1
Martinsuo, Miia
1
Mikkonen, Karri
1
Moliner Tena, Miguel Ángel
1
Pham Ngoc Thuy
1
Popp, Bastian
1
Pynnönen, Mikko
1
Quester, Pascale G.
1
Ritala, Paavo
1
Roig, Juan Carlos Fandos
1
Ruiz, David Martín
1
Shainesh, G.
1
Sharma, Anand K.
1
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1
Sánchez-García, Javier
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Tronvoll, Bård
1
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1
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
18
International journal of hospitality management
16
Journal of retailing and consumer services
16
Journal of business research : JBR
15
Journal of service management
8
Journal of service research : JSR
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of marketing management : MM
6
Journal of strategic marketing
6
Journal of the Academy of Marketing Science
6
Service business
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Management decision : MD
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Business horizons
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of business-to-business marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Report / Marketing Science Institute
3
The journal of product & brand management
3
Acta scientiarum polonorum / Oeconomia : czasopismo naukowe założone w 2001 roku przez polskie uczelnie rolnicze
2
Australasian marketing journal
2
Central European business review : CEBR
2
European journal of marketing : EJM
2
European management journal
2
Faculty & research / Insead : working paper series
2
Gabler Edition Wissenschaft
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ECONIS (ZBW)
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1
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
2
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
3
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
4
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
5
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
6
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
The measurement of perceived value in higher education : a unidimensional approach
Alves, Helena
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1943-1960
Persistent link: https://www.econbiz.de/10009298292
Saved in:
9
Perceived value and customer loyalty in financial services
Roig, Juan Carlos Fandos
;
Sánchez-García, Javier
; …
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 775-789
Persistent link: https://www.econbiz.de/10003880578
Saved in:
10
Increasing hotel customer value through service quality cues in Taiwan
Chang, Hong-Sheng
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 73-84
Persistent link: https://www.econbiz.de/10003732979
Saved in:
11
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng
;
Hsiao, Han-Liang
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
Saved in:
12
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
Saved in:
13
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
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