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~isPartOf:"Journal of air transport management"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Tourism employees
12
Tourismusberufe
12
Service quality
7
Arbeitszufriedenheit
6
Customer service
6
Job satisfaction
6
Kundenservice
6
Customer satisfaction
5
Dienstleistungsberufe
5
Frontline service employees
5
Kundenzufriedenheit
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Service workers
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Stress
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Work stress
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Beziehungsmarketing
4
Relationship marketing
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Airline
2
Burnout
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Dienstleistungssektor
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Emotion
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Flight attendants
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Fluggesellschaft
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Service delivery
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Service encounter
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Service industry
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Taiwan
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Arbeitsbedingungen
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Arbeitskräfte
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Arbeitsleistung
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Arbeitsmobilität
1
Arbeitsverhalten
1
Aviation employees
1
Beschwerdemanagement
1
Call centre
1
Callcenter
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Cognition
1
Cognitive empathy
1
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1
Complaint management
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Ashill, Nicholas J.
1
Becker, Laura
1
Büttgen, Marion
1
Carruthers, Janet
1
Chen, Kuan-Ying
1
Eilert, Meike
1
Ertz, Elias
1
Eslamlou, Aram
1
Fleming, David E.
1
Harris, Eric G.
1
Hsiung, Hsiao-Wen
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1
Matthews, A. Lynn
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Park, Oun-Joung
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1
Ryu, Jong-Hyun
1
Thirkell, Peter
1
Tsai, Chin-Shih
1
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1
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Journal of air transport management
The journal of services marketing
International journal of hospitality management
29
International journal of contemporary hospitality management
11
Tourism management : research, policies, practice
9
Journal of hospitality marketing & management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Tourism management perspectives : TMP
5
Journal of travel and tourism marketing
4
Europäische Hochschulschriften / 5
2
International journal of economics and finance
2
Inventi impact: service sector
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The Cornell hospitality quarterly
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Applied economics
1
Asia-Pacific journal of business administration
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Cogent business & management
1
EuroMed journal of business
1
European research studies
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Global strategic management in the service industry : a perspective of the new era
1
Information technology & tourism
1
International journal of business innovation and research
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of internet marketing and advertising : IJIMA
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of management and economics
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of business economics and management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of hospitality and tourism insights
1
Journal of retailing
1
Journal of revenue and pricing management
1
Journal of service management
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ECONIS (ZBW)
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1
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
2
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
3
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
4
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
5
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
6
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
7
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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