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~subject:"Tourism employees"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Kurdirektorinnen"
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Tourism employees
Tourismusberufe
8
Customer service
6
Dienstleistungsqualität
6
Kundenservice
6
Service quality
6
Customer satisfaction
5
Dienstleistungsberufe
5
Frontline service employees
5
Kundenzufriedenheit
5
Service workers
5
Beziehungsmarketing
4
Relationship marketing
4
Arbeitszufriedenheit
3
Job satisfaction
3
Dienstleistungssektor
2
Emotion
2
Service delivery
2
Service encounter
2
Service industry
2
Stress
2
Work stress
2
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Burnout
1
Call centre
1
Callcenter
1
Cognition
1
Cognitive empathy
1
Competence
1
Complaint management
1
Consumer behaviour
1
Crisis Management
1
Crisis management
1
Crisis preparedness
1
Customer deviance
1
Customer orientation
1
Dienstleistung
1
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8
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Ashill, Nicholas J.
1
Becker, Laura
1
Büttgen, Marion
1
Carruthers, Janet
1
Chen, Kuan-Ying
1
Chou, Cindy Yunhsin
1
Eilert, Meike
1
Ertz, Elias
1
Fleming, David E.
1
Harris, Eric G.
1
Hsiung, Hsiao-Wen
1
Kuuru, Tiina-Kaisa
1
Laud, Gaurangi
1
Leo, Wei Wei Cheryl
1
Matthews, A. Lynn
1
Närvänen, Elina
1
Park, Oun-Joung
1
Rod, Michel
1
Ryu, Jong-Hyun
1
Thirkell, Peter
1
Tsai, Chin-Shih
1
Umasuthan, Hamsanandini
1
Wu, Yu-Chi
1
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The journal of services marketing
International journal of hospitality management
171
International journal of contemporary hospitality management
94
Tourism management : research, policies, practice
41
Journal of hospitality marketing & management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
26
Tourism management perspectives : TMP
22
The service industries journal
10
Tourism and hospitality research : THR
10
Journal of travel and tourism marketing
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Tourism and hospitality research : the surrey quarterly review
9
Lifelong learning for tourism : concepts, policy and implementation
8
Journal of hospitality and tourism insights
6
Service business
6
The international journal of human resource management
6
Economic research
5
Journal of business research : JBR
5
The Cornell hospitality quarterly
5
Tourism economics : the business and finance of tourism and recreation
5
Cogent business & management
4
European business ethics cases in context : the morality of corporate decision making
4
Journal of air transport management
4
Journal of business ethics : JOBE
4
Journal of service research : JSR
4
Report / International Labour Conference
4
Tourism review : the official journal of the AIEST
4
Administrative Sciences : open access journal
3
CEDEFOP panorama series
3
Cornell hospitality quarterly : CQ
3
Discussion paper series / IZA
3
Employee relations
3
European research studies
3
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
3
Inventi impact: service sector
3
Journal of Tourism, Heritage & Services Marketing : JTHSM
3
Journal of family business management : JFBM
3
Journal of management research
3
Journal of revenue and pricing management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
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ECONIS (ZBW)
8
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1
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
2
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
3
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
4
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
7
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
8
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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