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Performance measurement
48
Performance-Messung
48
Dienstleistungsqualität
19
Service quality
19
Taiwan
10
Customer satisfaction
9
Kundenzufriedenheit
9
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Chang, Hsin Hsin
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The service industries journal
International journal of production research
158
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
120
Public performance & management review
110
Benchmarking : an international journal ; BIJ
101
International journal of productivity and quality management : IJPQM
90
Journal of business research : JBR
90
SpringerLink / Bücher
87
The international journal of productivity and performance management
78
Omega : the international journal of management science
75
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
European journal of operational research : EJOR
61
International journal of hospitality management
57
International journal of quality & reliability management
55
Management accounting research
53
Journal of management accounting research : JMAR
51
International journal of business excellence
50
International journal of business performance management
49
Journal of business ethics : JOBE
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management
48
Business process management journal
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
The journal of alternative investments
46
International journal of logistics systems and management
44
Journal of banking & finance
44
International public management journal
42
Public management review
42
International journal of project management : the journal of The International Project Management Association
41
Total quality management & business excellence
41
The journal of portfolio management : JPM
40
The accounting review : a publication of the American Accounting Association
39
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
38
Supply chain management : an international journal
38
Tourism management : research, policies, practice
37
Advances in management accounting : a research annual
36
Journal of accounting & organizational change
35
Management science : journal of the Institute for Operations Research and the Management Sciences
35
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ECONIS (ZBW)
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1
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
2
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
3
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
4
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
5
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
6
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
7
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
8
Understanding the performance of software-as-a-service based on service-dominant logic
Chou, Shih-wei
;
Chang, Yu-chieh
;
Hsieh, Pi-Hui
- In:
The service industries journal
34
(
2014
)
7
,
pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
Saved in:
9
Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine
;
Lay, Gunter
;
Zanker, Christoph
;
Schmall, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 378-391
Persistent link: https://www.econbiz.de/10009732863
Saved in:
10
The dynamics of service productivity and value creation : a service life cycle perspective
Janeschek, Sabine
;
Hottum, Peter
;
Kicherer, Florian
; …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 366-377
Persistent link: https://www.econbiz.de/10009732911
Saved in:
11
Measuring and managing service performance of luxury stores : development of a balanced scorecard
Ehbauer, Marcella
;
Gresel, Ronja
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 337-351
Persistent link: https://www.econbiz.de/10009732921
Saved in:
12
The productivity challenge in services : measurement and strategic perspective
Djellal, Faridah
;
Gallouj, Fai͏̈z
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 282-299
Persistent link: https://www.econbiz.de/10009732930
Saved in:
13
Special issue: RESER 2011 Conference, Hamburg, Germany : the resilience of the global service economy
Ganz, Walter
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10009732941
Saved in:
14
Perceived quality versus quality of processes : a meta concept of service quality measurement
Urban, Wieslaw
- In:
The service industries journal
33
(
2013
)
2
,
pp. 200-217
Persistent link: https://www.econbiz.de/10009702912
Saved in:
15
An assessment of performance-related practices in service operational settings : measures and utilizations patterns
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
- In:
The service industries journal
33
(
2013
)
1
,
pp. 73-97
Persistent link: https://www.econbiz.de/10009702924
Saved in:
16
A balanced scorecard-based composite measuring approach to assessing the performance of a media outlet
Kumru, Mesut
- In:
The service industries journal
32
(
2012
)
5
,
pp. 821-843
Persistent link: https://www.econbiz.de/10009535884
Saved in:
17
Technology investments, performance and the effects of size and region in Turkish hospitals
Cetin, Ayse Tansel
;
Aksu, Mine
;
Ozer, Gokhan
- In:
The service industries journal
32
(
2012
)
5
,
pp. 747-771
Persistent link: https://www.econbiz.de/10009535907
Saved in:
18
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
19
An integrated attitude model of self-service technologies : evidence from online stock trading systems brokers
Liu, Shu-fang
;
Huang, Li-shia
;
Chiou, Yu-hsiu
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1823-1835
Persistent link: https://www.econbiz.de/10009582174
Saved in:
20
Learning from the past and present : measuring Internet banking service quality
Wu, Yu-lung
;
Tao, Yu-hui
;
Yang, Pei-chi
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 477-497
Persistent link: https://www.econbiz.de/10009510673
Saved in:
21
An integrated solution for benchmarking using DEA, gray entropy, and Borda count
Wu, Wei-wen
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 321-335
Persistent link: https://www.econbiz.de/10009427668
Saved in:
22
Performance assessment of Nigerian banks pre and post consolidation : evidence from a Bayesian apporach
Assaf, A. Georges
;
Barros, Carlos Pestana
;
Ibiwoye, Ade
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 215-229
Persistent link: https://www.econbiz.de/10009427688
Saved in:
23
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
24
Assessment of technology gaps of tourist hotels in productive and service processes
Lin, Chen-hsien
;
Chiu, Yung-ho
;
Huang, Chin Wei
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2329-2342
Persistent link: https://www.econbiz.de/10009620160
Saved in:
25
Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
Alonso-Almeida, María del Mar
;
Rodríguez Antón, …
- In:
The service industries journal
32
(
2012
)
6
,
pp. 919-936
Persistent link: https://www.econbiz.de/10009538663
Saved in:
26
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
27
How to create information management capabilities though web 2.0
Carmichael, Fiona
;
Palacios Marqués, Daniel
; …
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1613-1625
Persistent link: https://www.econbiz.de/10009232935
Saved in:
28
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
29
The measurement of perceived value in higher education : a unidimensional approach
Alves, Helena
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1943-1960
Persistent link: https://www.econbiz.de/10009298292
Saved in:
30
An examination of key factors influencing bancassurannce success : Taiwan and mainland China evidence
Fan, Chiang Ku
;
Cheng, Chen-liang
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1887-1902
Persistent link: https://www.econbiz.de/10009298359
Saved in:
31
Delineating the effect of market orientation on services performance: a component-wise approach
Tsiotsou, Rodoula H.
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 375-403
Persistent link: https://www.econbiz.de/10003980716
Saved in:
32
Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
Wu, Jerry Chun-teh
;
Tsai, Hsien-tang
;
Shih, Meng-hsun
; …
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 449-462
Persistent link: https://www.econbiz.de/10003980728
Saved in:
33
Corporate brand image in retail banking : development and validation of a scale
Bravo, Rafael
;
Montaner, Teresa
;
Pina, Jose M.
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10003996856
Saved in:
34
Performance, reputation, and social responsibility in the UK's financial services : a post-‘credit crunch’ interpretation
Brown, Michael
;
Whysall, Paul
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1991-2006
Persistent link: https://www.econbiz.de/10008759983
Saved in:
35
The effects of network embeddedness on service innovation performance
Hsueh, Jung-tang
;
Lin, Neng-pai
;
Li, Hou-chao
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1723-1736
Persistent link: https://www.econbiz.de/10008661571
Saved in:
36
Measuring tourism chain performance
Pyo, Sungsoo
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1669-1682
Persistent link: https://www.econbiz.de/10008661577
Saved in:
37
Market penetration strategies and the fee-performance relationship : the case of Spanish money mutual funds
Muga, Luis
;
Santamaría Aquilué, Rafael
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1529-1547
Persistent link: https://www.econbiz.de/10008661614
Saved in:
38
Measuring the performance of financial holding companies
Chao, Chuang-min
;
Yu, Ming-miin
;
Chen, Mu-Chen
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 811-829
Persistent link: https://www.econbiz.de/10003992909
Saved in:
39
Conceptualizing and measuring experience quality : the customer's perspective
Chang, Ting-yueh
;
Horng, Shun-ching
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2401-2419
Persistent link: https://www.econbiz.de/10008809580
Saved in:
40
An efficiency and effectiveness model for international tourist hotels in Taiwan
Hsieh, Ling-feng
;
Wang, Li-hsin
;
Huang, Yi-chen
;
Chen, Angel
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2183-2199
Persistent link: https://www.econbiz.de/10008809593
Saved in:
41
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
42
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
Saved in:
43
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
44
What makes a good citizen in service settings?
Wang, Mei-ling
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 621-634
Persistent link: https://www.econbiz.de/10003880543
Saved in:
45
Configutation of innovation and performance in the service industry : evidence from the Taiwanese hotel industry
Tseng, Chun-yao
;
Kuo, Hui-yueh
;
Chou, Shou-shiung
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1015-1028
Persistent link: https://www.econbiz.de/10003793052
Saved in:
46
Different ways of measuring performance in the service industries : application in Spanish small and medium-sized hotels
Montoro-Sánchez, Maria Angeles
;
Mas-Verdu, Francisco
; …
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 27-36
Persistent link: https://www.econbiz.de/10003732930
Saved in:
47
Ecommerce and hotel performance : three-stage DEA analysis
Shang, Jui-Kou
;
Hung, Wei-Ting
;
Lo, Chang-Fang
;
Wang, …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 529-540
Persistent link: https://www.econbiz.de/10003751925
Saved in:
48
Development of performance measurement systems in quality management organisations
Chang, Hsin Hsin
- In:
The service industries journal
26
(
2006
)
7
,
pp. 765-786
Persistent link: https://www.econbiz.de/10003454642
Saved in:
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