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~person:"Prentice, Catherine"
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Dienstleistungsqualität
5
Gambling
5
Glücksspiel
5
Macau
5
Service quality
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
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Beziehungsmarketing
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Relationship marketing
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Macau casinos
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Membership
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Southeast Asia
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Südostasien
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Addiction
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Attitudinal loyalty
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Behavioural loyalty
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Casino marketing, Macau
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Casino service quality
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China
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Chinese gamblers
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attitudinal loyalty
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behavioral loyalty
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Prentice, Catherine
Gu, Xinhua
13
Wan, Penny Yim King
12
Lei, Chun Kwok
9
Wong, IpKin Anthony
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Gälli, Anton
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Antkiewicz, Agata
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McCartney, Glenn
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Tam, Pui Sun
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Yao, Shujie
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Chan, Sow Hup
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Godinho, Jorge A. F.
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Ptak, Roderich
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Sheng, Li
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To, W. M.
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Yu, Billy T. W.
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Chen, G.Q.
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Choi, Suh-hee
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Cremer, Rolf
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Fong, Lawrence Hoc Nang
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Lam, Carlos Siu
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Lam, Long W.
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Law, Chun Hung Roberts
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Li, J.S.
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Tam, Kwo Ping
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To, Wai Ming
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Van Dyke, Paul Arthur
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Wong, Cora Un In
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Xue, Fengxuan
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Zhang, Jing Hua
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Zhou, Nan
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Chan, Ka Wai
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Choi, Soojin
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Du Cros, Hilary
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Guan, Jieqi
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International journal of hospitality management
2
Psychology & marketing
2
Services marketing quarterly
1
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ECONIS (ZBW)
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Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
2
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
3
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
4
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
5
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
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