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isPartOf:"Business process management journal"
~subject:"Lean Management"
~subject:"Dienstleistungsqualität"
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Lean Management
Dienstleistungsqualität
Quality management
59
Qualitätsmanagement
59
Business process management
25
Prozessmanagement
25
Organisatorischer Wandel
15
Organizational change
15
Lean Production
9
Lean management
9
Lean production
9
Service quality
9
Industrie
7
Manufacturing industries
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Gesundheitsversorgung
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Health care
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Process improvement
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Employee suggestion system
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Erfolgsfaktor
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Lean
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Lieferkette
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Software
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Standardisierung
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Standardization
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Success factor
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4
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3
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Camgöz-Akdağ, Hatice
2
Abdul Halim Lim, Sarina
1
AlShareef, Mohammed Abdullah
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Albliwi, Saja Ahmed
1
Alotaibi, Youseef
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Business process management journal
The TQM journal : the international review of organizational improvement
109
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
International journal of quality & reliability management
87
International journal of productivity and quality management : IJPQM
85
Total quality management & business excellence
74
Quality management journal : QMJ
64
International journal of six sigma and competitive advantage : IJSSCA
60
International journal of production research
37
International journal of quality and service sciences
36
International journal of services and operations management
35
Journal of health organization and management
23
The international journal of productivity and performance management : IJPPM
22
Beiträge zur Hochschulpolitik
21
Health care management review : HCM review
21
Auditing : a journal of practice & theory
20
Benchmarking : an international journal ; BIJ
20
International journal of hospitality management
19
International journal of production economics
19
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
European research studies
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
International journal of business excellence : IJBEX
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
13
SpringerLink / Bücher
13
A Productivity Press book
12
International journal of business excellence
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Journal of industrial engineering and management : JIEM
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
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ECONIS (ZBW)
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1
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
2
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
3
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
4
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
5
Lean process design for a radiology department
Camgöz-Akdağ, Hatice
;
Çalişkan, Esra
;
Toma, Sirel
- In:
Business process management journal
23
(
2017
)
4
,
pp. 779-791
Persistent link: https://www.econbiz.de/10011723268
Saved in:
6
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
7
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
8
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
9
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
10
Road towards Lean Six Sigma in service industry : a multi-factor integrated framework
Tsironis, Loukas K.
;
Psychogios, Alexandros G.
- In:
Business process management journal
22
(
2016
)
4
,
pp. 812-834
Persistent link: https://www.econbiz.de/10011602838
Saved in:
11
Enhancing Black Belts via academic mastery
Savage, Barbara M.
;
Sreevathsan, Sampath Kumar
- In:
Business process management journal
22
(
2016
)
5
,
pp. 909-923
Persistent link: https://www.econbiz.de/10011609735
Saved in:
12
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
13
Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
Saved in:
14
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
15
A systematic review of Lean Six Sigma for the manufacturing industry
Albliwi, Saja Ahmed
;
Antony, Jiju
;
Abdul Halim Lim, Sarina
- In:
Business process management journal
21
(
2015
)
3
,
pp. 665-691
Persistent link: https://www.econbiz.de/10011378216
Saved in:
16
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
17
A critical analysis of Lean approach structuring in hospitals
Curatolo, Niccolo
;
Lamouri, Samir
;
Huet, Jean-Charles
; …
- In:
Business process management journal
20
(
2014
)
3
,
pp. 433-454
Persistent link: https://www.econbiz.de/10010384785
Saved in:
18
Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.
;
Baxter, Ryan J.
;
Boss, Scott R.
; …
- In:
Business process management journal
19
(
2013
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
Saved in:
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