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Global business and organizational excellence : a review of research & best practices
Health care management review : HCM review
International journal of services and operations management : IJSOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Beiträge zur Hochschulpolitik
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
European research studies
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
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1
Distributed leadership in health quality improvement collaboratives
Carstensen, Kathrine
;
Kjeldsen, Anne Mette
;
Nielsen, …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 46-58
Persistent link: https://www.econbiz.de/10014455378
Saved in:
2
How social networks influence the local implementation of initiatives developed in quality improvement collaboratives in health care : a qualitative process study
Gillner, Sandra
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 148-157
Persistent link: https://www.econbiz.de/10014508022
Saved in:
3
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
4
Facilitators of palliative care quality improvement team cohesion : lessons from a seven-site implementation project in India
Connell, Natalie B.
;
Zupanc, Sophia N.
;
Lorenz, Karl A.
; …
- In:
Health care management review : HCM review
48
(
2023
)
3
,
pp. 219-228
Persistent link: https://www.econbiz.de/10014313760
Saved in:
5
Impact of performance-based budgeting on quality outcomes in U.S. military health care facilities
Decker, Kimberly L.
;
Schwab, Stephen D.
;
Bazzoli, Gloria J.
- In:
Health care management review : HCM review
48
(
2023
)
3
,
pp. 249-259
Persistent link: https://www.econbiz.de/10014313814
Saved in:
6
Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
Gupta, Pardeep
;
Mittal, Ankesh
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 426-441
Persistent link: https://www.econbiz.de/10014311723
Saved in:
7
Quality assessment of Brazilian fast-food business services
Santos, Ana Carla de Souza Gomes dos
;
Da Silva Sena …
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 30-58
Persistent link: https://www.econbiz.de/10013257431
Saved in:
8
The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 82-101
Persistent link: https://www.econbiz.de/10013257440
Saved in:
9
Special issue on: operational excellence in services
Gurumurthy, Anand
(
ed.
);
Sarkar, Ashutosh
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013257458
Saved in:
10
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
11
Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Gupta, Shaman
;
Chandna, Pankaj
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 431-443
Persistent link: https://www.econbiz.de/10013257533
Saved in:
12
The effects of total quality management practices on sustainable performance : perspective from Malaysia
Kit-Yeng Sin
;
Muhammad Shahar Jusoh
;
Sim, Choon Ling
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10013257561
Saved in:
13
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
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14
Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry
Gupta, Pardeep
;
Vardhan, Sachit
- In:
International journal of services and operations …
42
(
2022
)
2
,
pp. 229-245
Persistent link: https://www.econbiz.de/10013257583
Saved in:
15
A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function
Azar, Amir
;
Raissi, Sadigh
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10013552864
Saved in:
16
Effect of positive psychological capital on service quality management in higher education
Soliman, Amal Farouk
;
Badran, Mohga AbdElRahman
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 169-187
Persistent link: https://www.econbiz.de/10013553283
Saved in:
17
The lean framework for supporting the pharmaceutical supply chain transformation
Argiyantari, Berty
;
Simatupang, Togar Mangihut
;
Basri, …
- In:
International journal of services and operations …
42
(
2022
)
4
,
pp. 454-479
Persistent link: https://www.econbiz.de/10013369213
Saved in:
18
Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause
Rosiawan, Muhammad
;
Singgih, Moses Laksono
;
Widodo, Erwin
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012693113
Saved in:
19
Examining the financial and quality performance effects of group purchasing organizations
Walker, Daniel M.
;
McAlearney, John S.
;
Sharma, Luv
; …
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 278-288
Persistent link: https://www.econbiz.de/10012664478
Saved in:
20
Facilitators and barriers to the Lean Enterprise Transformation program at the Veterans Health Administration
Azevedo, Kathryn J.
;
Gray, Caroline P.
;
Gale, Randall C.
; …
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 308-318
Persistent link: https://www.econbiz.de/10012664499
Saved in:
21
Critical success factors for total quality management in primary and secondary education
Sfakianaki, Eleni
;
Kakouris, Andreas
;
Siontorou, Christina
- In:
International journal of services and operations …
40
(
2021
)
4
,
pp. 564-595
Persistent link: https://www.econbiz.de/10012800827
Saved in:
22
Sustainable product development of tablet device using environmental conscious QFD : weighted decision matrix evaluation : a case study
Manjunatheshwara, K. J.
;
Vinodh S
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 415-437
Persistent link: https://www.econbiz.de/10012595482
Saved in:
23
Assessing the relationship of the human resource, finance, and information technology functions on reported performance in hospitals using the lean management system
Shortell, Stephen M.
;
Rundall, Thomas G.
;
Blodgett, Janet C.
- In:
Health care management review : HCM review
46
(
2021
)
2
,
pp. 145-152
Persistent link: https://www.econbiz.de/10012520617
Saved in:
24
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
25
The influence of total quality management on non-academic performance : public sector institutions of Jordan
Al-Doori, Jamal Ahmed
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 231-243
Persistent link: https://www.econbiz.de/10012522353
Saved in:
26
The role of TQM in education : an empirical investigation of preparatory schools of Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 26-36
Persistent link: https://www.econbiz.de/10012522486
Saved in:
27
Waste management by application of quality control tools in the manufacturing industry : a case study
Jagdeep Singh
;
Harwinder Singh
;
Deepinder Singh
;
Kumar, …
- In:
International journal of services and operations …
35
(
2020
)
1
,
pp. 12-35
Persistent link: https://www.econbiz.de/10012178603
Saved in:
28
Supply chain risk management and the role of project managers : a comparative analysis of US and Japanese firms
Shimizu, Takashi
;
Park, Kihyun
;
Park, Young Won
;
Haney, …
- In:
International journal of services and operations …
35
(
2020
)
4
,
pp. 504-527
Persistent link: https://www.econbiz.de/10012178873
Saved in:
29
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
Saved in:
30
Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
Hemapriya, S.
;
Uthayakumar, R.
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 271-302
Persistent link: https://www.econbiz.de/10012256791
Saved in:
31
Lean management in hospitality : methods, applications and future directions
Rauch, Erwin
;
Matt, Dominik
;
Linder, Christian
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
Saved in:
32
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
33
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
Saved in:
34
The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
Saved in:
35
A comprehensive model to prioritise lean tools for manufacturing industries : a fuzzy FMEA, AHP and QFD-based approach
Kumar, M. Bhuvanesh
;
Parameshwaran, R.
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012521918
Saved in:
36
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
37
Toward a high-performance management system in health care, part 5, how high-performance work practices facilitate speaking up in health care organizations
Robbins, Julie
;
McAlearney, Ann Scheck
- In:
Health care management review : HCM review
45
(
2020
)
4
,
pp. 278-289
Persistent link: https://www.econbiz.de/10012303384
Saved in:
38
Standardizing a federally qualified health center's preventive care processes : use of failure modes and effects analysis
Carman, Angela L.
;
Vanderpool, Robin C.
;
Stradtman, …
- In:
Health care management review : HCM review
45
(
2020
)
3
,
pp. 228-231
Persistent link: https://www.econbiz.de/10012294720
Saved in:
39
Common predictors of nurse-reported quality of care and patient safety
Stimpfel, Amy Witkoski
;
Djukic, Maja
;
Brewer, Carol S.
; …
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 57-66
Persistent link: https://www.econbiz.de/10011982150
Saved in:
40
The role of accountable care organization affiliation and ownership in promoting physician practice participation in quality improvement collaboratives
Hurley, Vanessa B.
;
Rodriguez, Hector P.
;
Shortell, …
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 174-182
Persistent link: https://www.econbiz.de/10012004019
Saved in:
41
Does physician leadership affect hospital quality, operational efficiency, and financial performance?
Tasi, Michael C.
;
Keswani, Aakash
;
Bozic, Kevin J.
- In:
Health care management review : HCM review
44
(
2019
)
3
,
pp. 256-262
Persistent link: https://www.econbiz.de/10012103028
Saved in:
42
An exploratory analysis for Lean and Six Sigma implementation in hospitals : together is better?
Lee, Jung Young
;
McFadden, Kathleen L.
;
Gowen, Charles, III.
- In:
Health care management review : HCM review
43
(
2018
)
3
,
pp. 182-192
Persistent link: https://www.econbiz.de/10011881323
Saved in:
43
Contextual factors that influence quality improvement implementation in primary care : the role of organizations, teams, and individuals
Shea, Christopher M.
;
Turner, Kea
;
Albritton, Jordan
; …
- In:
Health care management review : HCM review
43
(
2018
)
3
,
pp. 261-269
Persistent link: https://www.econbiz.de/10011881345
Saved in:
44
Hybrid practices as a means to implement quality improvement : a comparative qualitative study in a Dutch and Swedish hospital
Quartz-Topp, Julia
;
Sanne, Johan M.
;
Pöstges, Heide
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 148-156
Persistent link: https://www.econbiz.de/10011845642
Saved in:
45
Fostering evidence-based quality improvement for patient-centered medical homes : initiating local quality councils to transform primary care
Stockdale, Susan E.
;
Zuchowski, Jessica
;
Rubenstein, Lisa V.
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 168-180
Persistent link: https://www.econbiz.de/10011845666
Saved in:
46
Targeted implementation of the Comprehensive Unit-Based Safety Program through an assessment of safety culture to minimize central line-associated bloodstream infections
Richter, Jason P.
;
McAlearney, Ann Scheck
- In:
Health care management review : HCM review
43
(
2018
)
1
,
pp. 42-49
Persistent link: https://www.econbiz.de/10011791169
Saved in:
47
An intraorganizational model for developing and spreading quality improvement innovations
Kellogg, Katherine C.
;
Gainer, Lindsay A.
;
Allen, …
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 292-302
Persistent link: https://www.econbiz.de/10011759456
Saved in:
48
Nursing home administrator quality improvement self-efficacy scale
Siegel, Elena O.
;
Zisberg, Anna
;
Bakerjian, Debra
; …
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 328-340
Persistent link: https://www.econbiz.de/10011759479
Saved in:
49
Acceptance of lean redesigns in primary care : a contextual analysis
Hung, Dorothy
;
Gray, Caroline
;
Martinez, Meghan
; …
- In:
Health care management review : HCM review
42
(
2017
)
3
,
pp. 203-212
Persistent link: https://www.econbiz.de/10011717173
Saved in:
50
Integrating : a managerial practice that enables implementation in fragmented health care environments
Kerrissey, Michaela
;
Satterstrom, Patricia
;
Leydon, Nicholas
- In:
Health care management review : HCM review
42
(
2017
)
3
,
pp. 213-225
Persistent link: https://www.econbiz.de/10011717179
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