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~subject:"Telekommunikationssektor"
~subject:"Service industry"
~person:"Culver, Jeffrey N."
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Telekommunikationssektor
Service industry
Consumer behaviour
4
Konsumentenverhalten
4
Mobile communications
4
Mobile phone
4
Mobilkommunikation
4
Mobiltelefon
4
Dienstleistungsqualität
3
Norway
3
Norwegen
3
Service quality
3
Age groups
2
Beziehungsmarketing
2
Relationship marketing
2
Telecommunications industry
2
mobile phone service
2
Customer satisfaction
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Digitale Dienste
1
Einzelhandel
1
Kundenzufriedenheit
1
Mobile phone provider's shift
1
Mobile phone services
1
Retail trade
1
Service retailing
1
Services marketing
1
Switching barriers
1
Technology leadership
1
Upgrade services
1
Web-based service
1
advertising
1
consumer perceptions
1
information source
1
media preference
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mobile services
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provider's shift
1
retention
1
service marketing
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Culver, Jeffrey N.
Genakos, Christos
6
Valletti, Tommaso M.
6
Parker, Philip M.
4
Röller, Lars-Hendrik
4
Birch, Nancy J.
3
Czajkowski, Mikołaj
3
Grubb, Michael D.
3
Hörnig, Steffen
3
Mitomo, Hitoshi
3
Osborne, Matthew
3
Rahul, T.
3
Sobolewski, Maciej
3
Abu-Laimon, Amr Adel Ahmad
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Foster, Robert John
2
Gagnepain, Philippe
2
Hansen, Bjørn
2
He, Dan
2
Hongcharu, Boonchai
2
Horst, Heather A.
2
Ida, Takanori
2
Izosimov, Alexander V.
2
Jain, Priyanka
2
Jirakasem, Monarat
2
Koguchi, Teppei
2
Kretschmer, Tobias
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Kuroda, Toshifumi
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Leelakulthanit, Orose
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Majhi, Ritanjali
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Mesnard, Louis de
2
Narayan, Govind
2
Nawaz, Faraha
2
Pereira, Pedro
2
Raju, Jagmohan S.
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Shi, Kan
2
Subramanian, Upender
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Taylor, Paul
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Tesfom, Goitom
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International journal of technology marketing : IJTMkt
1
Journal of retailing and consumer services
1
Services marketing quarterly
1
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ECONIS (ZBW)
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Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
2
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
3
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
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