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~subject:"Emotion"
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Search: subject_exact:"OCB (Organizational citizenship behaviour)"
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Subject
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Emotion
Arbeitsverhalten
7,983
Work behaviour
7,983
Arbeitszufriedenheit
2,142
Job satisfaction
2,140
Organizational behaviour
1,752
Verhalten in Organisationen
1,752
Führungsstil
1,406
Leadership style
1,406
Employee retention
1,365
Mitarbeiterbindung
1,365
Leistungsmotivation
1,232
Work motivation
1,232
Arbeitskräfte
1,067
Workforce
1,067
Job performance
929
Arbeitsleistung
914
Personality psychology
827
Persönlichkeitspsychologie
827
Human Resource Management
794
Personalmanagement
794
Arbeitspsychologie
723
Organizational psychology
718
USA
645
United States
643
Unternehmenskultur
601
Corporate culture
599
Betriebsklima
530
Work climate
528
Managers
473
Führungskräfte
465
Business ethics
442
Unternehmensethik
442
Leadership
418
Innovation
386
Personalführung
381
Ethics
357
Ethik
354
Social exchange theory
347
Justice
343
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Undetermined
384
Free
68
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Article
613
Book / Working Paper
29
Type of publication (narrower categories)
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Article in journal
572
Aufsatz in Zeitschrift
572
Aufsatz im Buch
42
Book section
42
Hochschulschrift
7
Thesis
7
Case study
2
Conference paper
2
Fallstudie
2
Konferenzbeitrag
2
Arbeitspapier
1
Collection of articles of several authors
1
Graue Literatur
1
Non-commercial literature
1
Reprint
1
Sammelwerk
1
Working Paper
1
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Language
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English
634
German
8
Author
All
Hur, Won-Moo
9
Vandenberghe, Christian
7
De Clercq, Dirk
6
Groth, Markus
6
Spector, Paul E.
6
Siddiqui, Danish Ahmed
5
Grandey, Alicia
4
Humphrey, Ronald H.
4
Koopman, Joel
4
Liu, Yan
4
Medler-Liraz, Hana
4
Moon, Tae Won
4
Scott, Brent A.
4
Yam, Kai Chi
4
Allen, Joseph A.
3
Ashforth, Blake E.
3
Ashkanasy, Neal M.
3
Azeem, Muhammad Umer
3
Barnes, Christopher M.
3
Bindl, Uta K.
3
Cohen, Aaron
3
Cropanzano, Russell
3
Härtel, Charmine E. J.
3
Ilies, Remus
3
Johnson, Russell E.
3
Kacmar, K. Michele
3
Kim, Peter Beomcheol
3
Lee, JungHoon
3
Lindebaum, Dirk
3
Luo, Jinlian
3
Ma, Jie
3
Park, In-Jo
3
Parker, Sharon K.
3
Qu, Hailin
3
Rafaeli, Anat
3
Raja, Usman
3
Ren, Shuang
3
Ul Haq, Inam
3
Walsh, Gianfranco
3
Wang, Mo
3
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Published in...
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Journal of business ethics : JOBE
30
International journal of hospitality management
26
Journal of managerial psychology
20
Journal of business and psychology
19
The Cambridge handbook of workplace affect
18
Journal of vocational behavior
16
Journal of business research : JBR
13
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
13
International journal of contemporary hospitality management
11
Academy of Management journal : AMJ
10
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
10
Journal of management & organization : JMO
9
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
9
Personnel psychology : a journal of applied research
9
Journal of service management
8
Leadership & organization development journal
8
Human performance
7
Management research review
7
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of business ethics : JBE
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of management
6
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
6
Career development international : the journal for executive, consultants, academics and individuals
5
Cogent business & management
5
Human relations
5
Human resource management review
5
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
5
Journal of organizational change management
5
Journal of retailing and consumer services
5
Organization management journal : official journal of the Eastern Academy of Management
5
Pakistan journal of commerce and social sciences
5
Personnel review
5
Tourism management : research, policies, practice
5
Employee relations
4
Human resource management
4
International journal of business communication : IJBC ; a publication of the Association of Business Communication
4
International journal of quality and service sciences
4
Journal of leadership & organizational studies : JLOS
4
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ECONIS (ZBW)
642
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201
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642
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201
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
202
Emotional intelligence and organizational citizenship behavior : the mediating role of job satisfaction
Ghewari, Asita A.
;
Pawar, Satish N.
- In:
South Asian journal of management : SAJM
28
(
2021
)
4
,
pp. 95-119
Persistent link: https://www.econbiz.de/10013040806
Saved in:
203
How to fuel hotel employees' daily innovative work? : the interplay of daily affect and career future time perspective
Park, In-Jo
;
Yun, Dongwon
;
Kim, Peter Beomcheol
;
Hai, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 759-783
Persistent link: https://www.econbiz.de/10012596510
Saved in:
204
Encouraging tourist citizenship behavior through resource uniqueness and service quality : the mediating role of emotions
Liu, Lin
;
Cui, Tingting
;
Wu, Jinnan
;
Cao, Ruilan
;
Ye Ye
- In:
Journal of vacation marketing
27
(
2021
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10012426213
Saved in:
205
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
206
Smarts or trait emotional intelligence? : the role of trait emotional intelligence in enhancing the relationship between cognitive ability and performance
Ulrich, Benjamin B.
;
Heggestad, Eric D.
;
Shanock, Linda …
- In:
The psychologist-manager journal : official journal of …
24
(
2021
)
1
,
pp. 23-47
Persistent link: https://www.econbiz.de/10012520762
Saved in:
207
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
208
Sensemaking and negative emotion sharing : perceived listener reactions as interpersonal cues driving workplace outcomes
Kueny, Clair A. Reynolds
;
Shoss, Mindy
- In:
Journal of business and psychology
36
(
2021
)
3
,
pp. 461-478
Persistent link: https://www.econbiz.de/10012545849
Saved in:
209
Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit
Lavelle, James J.
;
Rupp, Deborah E.
;
Herda, David N.
; …
- In:
Journal of management
47
(
2021
)
3
,
pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
Saved in:
210
Do workplace contextual factors engender abusive supervision?
Khan, Shahid
- In:
Australian journal of management
46
(
2021
)
1
,
pp. 132-150
Persistent link: https://www.econbiz.de/10012485828
Saved in:
211
Improving employee emotional and behavioral investments through the trickle-down effect of organizational inclusiveness and the role of moral supervisors
Rice, Darryl B.
;
Young, Nicole C. Jones
;
Sheridan, Sharon
- In:
Journal of business and psychology
36
(
2021
)
2
,
pp. 267-282
Persistent link: https://www.econbiz.de/10012486425
Saved in:
212
Longitudinal relations between workplace mistreatment and engagement : the role of suicidal ideation among employees with mood disorders
Follmer, Kayla B.
;
Follmer, D. Jake
- In:
Organizational behavior and human decision processes : …
162
(
2021
),
pp. 206-217
Persistent link: https://www.econbiz.de/10012495458
Saved in:
213
What makes nonfamily employees act as good stewards? : emotions and the moderating roles of stewardship culture and gender roles in family firms
Bormann, Kai C.
;
Backs, Sabrina
;
Hoon, Christina
- In:
Family business review : publ. on behalf of the Family …
34
(
2021
)
3
,
pp. 251-269
Persistent link: https://www.econbiz.de/10012607654
Saved in:
214
How do empowered employees engage in voice behaviors? : a moderated mediation model based on work-related flow and supervisors' emotional expression spin
Park, In-Jo
;
Doan, Tin
;
Zhu, Dan
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547702
Saved in:
215
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
216
Empathy or schadenfreude? : exploring observers’ differential responses to abusive supervision
Chen, Chen
;
Qin, Xin
;
Yam, Kai Chi
;
Wang, Haixia
- In:
Journal of business and psychology
36
(
2021
)
6
,
pp. 1077-1094
Persistent link: https://www.econbiz.de/10012704032
Saved in:
217
Is it worth the regret? : deciding to engage in employee voice
Willits, Taylor I.
;
Franco-Watkins, Ana M.
- In:
Journal of business and psychology
36
(
2021
)
6
,
pp. 1151-1170
Persistent link: https://www.econbiz.de/10012704065
Saved in:
218
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
219
The power of followers that do not follow : investigating the effects of follower resistance, leader implicit followership theories and leader negative affect on the emergence of d...
Güntner, Amelie V.
;
Klasmeier, Kai
;
Klonek, Florian
; …
- In:
Journal of leadership & organizational studies : JLOS
28
(
2021
)
3
,
pp. 349-365
Persistent link: https://www.econbiz.de/10012592531
Saved in:
220
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
221
How do mistreated high-status service providers compensate?
Mattar, Dorine M.
- In:
Global business and organizational excellence : GBOE
41
(
2021
)
1
,
pp. 46-67
Persistent link: https://www.econbiz.de/10013175664
Saved in:
222
Understanding the dynamic relationship between career plateauing, organizational affective commitment and citizenship behavior
Tremblay, Michel
- In:
Journal of vocational behavior
129
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013271175
Saved in:
223
Receiving developmental idiosyncratic deals over time : showing innovative behavior is key
Ng, Thomas W. H.
;
Yim, Frederick H. K.
;
Zou, Yinuo
; …
- In:
Journal of vocational behavior
130
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013271226
Saved in:
224
Potential ways to predict and manage telecommuters' feelings of professional isolation
Spilker, Maria A.
;
Breaugh, James A.
- In:
Journal of vocational behavior
131
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013271233
Saved in:
225
Helping the organization but hurting yourself : how employees' unethical pro-organizational behavior predicts work-to-life conflict
Liu, Xin Lucy
;
Lu, Jackson G.
;
Zhang, Hongyu
;
Cai, Yahua
- In:
Organizational behavior and human decision processes : …
167
(
2021
),
pp. 88-100
Persistent link: https://www.econbiz.de/10013258773
Saved in:
226
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
227
Umweltfreundliches Verhalten am Arbeitsplatz : Analyse der Determinanten und Untersuchung eines umfassenden Modells
Ostertag, Felix
-
2017
Persistent link: https://www.econbiz.de/10011656312
Saved in:
228
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
229
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
230
Exploring how employee sense of brand community affects their attitudes and behavior
Xiong, Lina
;
King, Ceridwyn
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
4
,
pp. 567-596
Persistent link: https://www.econbiz.de/10012212578
Saved in:
231
How authentic leadership promotes individual creativity : the mediating role of affective commitment
Ribeiro, Neuza
;
Duarte, Ana Patrícia
;
Silva, Rita Filipe
; …
- In:
Journal of leadership & organizational studies : JLOS
27
(
2020
)
2
,
pp. 189-202
Persistent link: https://www.econbiz.de/10012213036
Saved in:
232
Perceived threat of terrorism and employee outcomes : the moderating role of negative affectivity and psychological capital
Raja, Usman
;
Azeem, Muhammad Umer
;
Ul Haq, Inam
; …
- In:
Journal of business research : JBR
110
(
2020
),
pp. 316-326
Persistent link: https://www.econbiz.de/10012237859
Saved in:
233
The importance of subordinate emotional intelligence development in the workplace
Oliver, Tiffany
- In:
The International trade journal
34
(
2020
)
1
,
pp. 162-172
Persistent link: https://www.econbiz.de/10012240190
Saved in:
234
Dealing with customer incivility : the effects of managerial support on employee psychological well-being and quality-of-life
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241795
Saved in:
235
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
236
How does workplace helping behavior step up or slack off? : integrating enrichment-based and depletion-based perspectives
Lin, Weipeng
;
Koopmann, Jaclyn
;
Wang, Mo
- In:
Journal of management
46
(
2020
)
3
,
pp. 385-413
Persistent link: https://www.econbiz.de/10012169831
Saved in:
237
Effect of emotional intelligence on employee job performance in development banks : a case study of Kathmandu Valley
Raut, Kanchan
- In:
Nepalese journal of finance : a publication of Uniglobe …
7
(
2020
)
3
,
pp. 67-78
Persistent link: https://www.econbiz.de/10014494249
Saved in:
238
Supervisor and customer-driven stressors to predict silence and voice motives : mediating and moderating roles of anger and self-control
Kashif, Muhammad
;
Gürce, Merve Yanar
;
Tosun, Petek
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 273-286
Persistent link: https://www.econbiz.de/10012256945
Saved in:
239
Work engagement, emotional exhaustion, and counterproductive work behavior
Hao, Chen
;
Richard, Orlando C.
;
Boncoeur, O. Dorian
; …
- In:
Journal of business research : JBR
114
(
2020
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012257443
Saved in:
240
Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
241
The behavioral consequences of regret, anger, and frustration in service settings
Le, Angelina Nhat Hanh
;
Ho Xuan Huong
- In:
Journal of global marketing
33
(
2020
)
2
,
pp. 84-102
Persistent link: https://www.econbiz.de/10012260070
Saved in:
242
The trickle-down effect of abusive supervision : the moderating effects of supervisors' task performance and employee promotion focus
Kim, Seckyoung Loretta
;
Lee, Soojin
;
Yun, Seokhwa
- In:
Journal of leadership & organizational studies : JLOS
27
(
2020
)
3
,
pp. 241-255
Persistent link: https://www.econbiz.de/10012260726
Saved in:
243
Emotion at work : from the leaner years to the affective revolution
Daus, Catherine S.
;
Cropanzano, Russell
;
Martínez-Tur, …
- In:
The Cambridge handbook of workplace affect
,
(pp. 3-14)
.
2020
Persistent link: https://www.econbiz.de/10012261046
Saved in:
244
Workplace emotions and motivation : toward a unified approach
Fletcher, Keaton A.
;
Kanfer, Ruth
;
Tatel, Corey
- In:
The Cambridge handbook of workplace affect
,
(pp. 52-63)
.
2020
Persistent link: https://www.econbiz.de/10012261055
Saved in:
245
Qualitative methods to study workplace affect : capturing elusive emotions
Gibson, Donald E.
- In:
The Cambridge handbook of workplace affect
,
(pp. 91-102)
.
2020
Persistent link: https://www.econbiz.de/10012261080
Saved in:
246
Emotion and various forms of job performance
Spector, Paul E.
- In:
The Cambridge handbook of workplace affect
,
(pp. 120-130)
.
2020
Persistent link: https://www.econbiz.de/10012261093
Saved in:
247
Emotional labor : display rules and emotion regulation at work
Grandey, Alicia
;
England, Katelyn E.
;
Boemerman, Louis
- In:
The Cambridge handbook of workplace affect
,
(pp. 146-159)
.
2020
Persistent link: https://www.econbiz.de/10012261106
Saved in:
248
The mindful emotion management framework : how mindfulness helps employees manage emotions through reactivity regulation and reappraisal
Reb, Jochen
;
Masters-Waage, Theodore C.
- In:
The Cambridge handbook of workplace affect
,
(pp. 185-199)
.
2020
Persistent link: https://www.econbiz.de/10012261120
Saved in:
249
Benefits of negative affective states
Schmitt, Antje
- In:
The Cambridge handbook of workplace affect
,
(pp. 200-213)
.
2020
Persistent link: https://www.econbiz.de/10012261121
Saved in:
250
Leadership, affect, and emotion in work organizations
Cropanzano, Russell
;
Johnson, Stefanie K.
;
Lambert, …
- In:
The Cambridge handbook of workplace affect
,
(pp. 229-243)
.
2020
Persistent link: https://www.econbiz.de/10012261307
Saved in:
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