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Six Sigma in der Finanzbranche
International journal of services and operations management : IJSOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
350
Total quality management & business excellence
238
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Beiträge zur Hochschulpolitik
43
European journal of industrial engineering : EJIE
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
43
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
Cogent business & management
31
European research studies
31
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Sustainable product development of tablet device using environmental conscious QFD : weighted decision matrix evaluation : a case study
Manjunatheshwara, K. J.
;
Vinodh S
- In:
International journal of services and operations …
39
(
2021
)
3
,
pp. 415-437
Persistent link: https://www.econbiz.de/10012595482
Saved in:
3
Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
Gupta, Pardeep
;
Mittal, Ankesh
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 426-441
Persistent link: https://www.econbiz.de/10014311723
Saved in:
4
The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
Saved in:
5
Quality assessment of Brazilian fast-food business services
Santos, Ana Carla de Souza Gomes dos
;
Da Silva Sena …
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 30-58
Persistent link: https://www.econbiz.de/10013257431
Saved in:
6
The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 82-101
Persistent link: https://www.econbiz.de/10013257440
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7
Special issue on: operational excellence in services
Gurumurthy, Anand
(
ed.
);
Sarkar, Ashutosh
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013257458
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8
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
9
Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Gupta, Shaman
;
Chandna, Pankaj
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 431-443
Persistent link: https://www.econbiz.de/10013257533
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10
The effects of total quality management practices on sustainable performance : perspective from Malaysia
Kit-Yeng Sin
;
Muhammad Shahar Jusoh
;
Sim, Choon Ling
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10013257561
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11
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
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12
Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry
Gupta, Pardeep
;
Vardhan, Sachit
- In:
International journal of services and operations …
42
(
2022
)
2
,
pp. 229-245
Persistent link: https://www.econbiz.de/10013257583
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13
A novel efficient control chart to monitor the mean vector and variance-covariance matrix using support vector machine and tuned kernel function
Azar, Amir
;
Raissi, Sadigh
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10013552864
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14
Effect of positive psychological capital on service quality management in higher education
Soliman, Amal Farouk
;
Badran, Mohga AbdElRahman
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 169-187
Persistent link: https://www.econbiz.de/10013553283
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15
The lean framework for supporting the pharmaceutical supply chain transformation
Argiyantari, Berty
;
Simatupang, Togar Mangihut
;
Basri, …
- In:
International journal of services and operations …
42
(
2022
)
4
,
pp. 454-479
Persistent link: https://www.econbiz.de/10013369213
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16
Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause
Rosiawan, Muhammad
;
Singgih, Moses Laksono
;
Widodo, Erwin
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012693113
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17
Critical success factors for total quality management in primary and secondary education
Sfakianaki, Eleni
;
Kakouris, Andreas
;
Siontorou, Christina
- In:
International journal of services and operations …
40
(
2021
)
4
,
pp. 564-595
Persistent link: https://www.econbiz.de/10012800827
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18
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
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19
The influence of total quality management on non-academic performance : public sector institutions of Jordan
Al-Doori, Jamal Ahmed
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 231-243
Persistent link: https://www.econbiz.de/10012522353
Saved in:
20
The role of TQM in education : an empirical investigation of preparatory schools of Iraq
Sami Abdullah Kadhim
;
MD Fauzi Bin Ahmad
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 26-36
Persistent link: https://www.econbiz.de/10012522486
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21
Waste management by application of quality control tools in the manufacturing industry : a case study
Jagdeep Singh
;
Harwinder Singh
;
Deepinder Singh
;
Kumar, …
- In:
International journal of services and operations …
35
(
2020
)
1
,
pp. 12-35
Persistent link: https://www.econbiz.de/10012178603
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22
Supply chain risk management and the role of project managers : a comparative analysis of US and Japanese firms
Shimizu, Takashi
;
Park, Kihyun
;
Park, Young Won
;
Haney, …
- In:
International journal of services and operations …
35
(
2020
)
4
,
pp. 504-527
Persistent link: https://www.econbiz.de/10012178873
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23
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
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24
Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
Hemapriya, S.
;
Uthayakumar, R.
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 271-302
Persistent link: https://www.econbiz.de/10012256791
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25
Lean management in hospitality : methods, applications and future directions
Rauch, Erwin
;
Matt, Dominik
;
Linder, Christian
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
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26
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
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27
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
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28
A comprehensive model to prioritise lean tools for manufacturing industries : a fuzzy FMEA, AHP and QFD-based approach
Kumar, M. Bhuvanesh
;
Parameshwaran, R.
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012521918
Saved in:
29
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
30
Grundlagen, Status quo und Perspektiven von Six Sigma
Moormann, Jürgen
;
Heckl, Diana
;
Lieber-Braun, Katrin
- In:
Six Sigma in der Finanzbranche
,
(pp. 3-27)
.
2009
Persistent link: https://www.econbiz.de/10003882089
Saved in:
31
DMAIC-Vorgehensmodell zur Prozessoptimierung
Grewatsch, Oliver
;
Uremovic, Andreas
- In:
Six Sigma in der Finanzbranche
,
(pp. 29-46)
.
2009
Persistent link: https://www.econbiz.de/10003882094
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32
Design for Six Sigma : neue Produkte und Prozesse innovativ gestalten
Roenpage, Olin
- In:
Six Sigma in der Finanzbranche
,
(pp. 47-69)
.
2009
Persistent link: https://www.econbiz.de/10003882098
Saved in:
33
Six Sigma als Anspruch und Herausforderung für das moderne Bankgeschäft
Lamberti, Hermann-Josef
;
Büger, Matthias
- In:
Six Sigma in der Finanzbranche
,
(pp. 75-89)
.
2009
Persistent link: https://www.econbiz.de/10003882102
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34
Pilotierung von Lean Six Sigma : Erfahrungsbericht der Commerzbank AG
Rieg, Stefan
- In:
Six Sigma in der Finanzbranche
,
(pp. 91-101)
.
2009
Persistent link: https://www.econbiz.de/10003882106
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35
"Best Service" mit Lean Six Sigma bei der Graubündner Kantonalbank
Roffler, Anton
;
Nunzio, Enzo Di
- In:
Six Sigma in der Finanzbranche
,
(pp. 103-120)
.
2009
Persistent link: https://www.econbiz.de/10003882687
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36
Implementierung von Six Sigma +Lean in der Dresdner Bank
Kistowski, Torsten von
- In:
Six Sigma in der Finanzbranche
,
(pp. 121-131)
.
2009
Persistent link: https://www.econbiz.de/10003882688
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37
Erfahrungsbericht über die Six-Sigma-Initiative bei der Xchanging Transaction Bank
Voigt, Axel M.
- In:
Six Sigma in der Finanzbranche
,
(pp. 133-149)
.
2009
Persistent link: https://www.econbiz.de/10003882689
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38
OPEX : Operative Exzellenz in der NRS AG
Kodlin, Axel
;
Dose, Dirk
- In:
Six Sigma in der Finanzbranche
,
(pp. 151-164)
.
2009
Persistent link: https://www.econbiz.de/10003882692
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39
Einführung von Six Sigma bei der Deutschen Bank Privat- und Geschäftskunden AG
Penger, Oliver-Sven
- In:
Six Sigma in der Finanzbranche
,
(pp. 165-186)
.
2009
Persistent link: https://www.econbiz.de/10003882694
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40
SMILE : Prozessverbesserungsmethodik in der Erste Bank
Berger, Michael
;
Resatz, Günther
- In:
Six Sigma in der Finanzbranche
,
(pp. 187-203)
.
2009
Persistent link: https://www.econbiz.de/10003882696
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41
Erfahrungen aus der Define-Phase bei Cortal Consors
Riechert, Björn
;
Bohner, Markus
- In:
Six Sigma in der Finanzbranche
,
(pp. 205-220)
.
2009
Persistent link: https://www.econbiz.de/10003882698
Saved in:
42
Prozesssteuerung mit der Six-Sigma-Methodik bei der RCI Banque
Mölle, Stephan
- In:
Six Sigma in der Finanzbranche
,
(pp. 221-238)
.
2009
Persistent link: https://www.econbiz.de/10003882700
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43
Neue Abläufe für die Bearbeitung von Kraftfahrzeugschäden bei der Allianz
Saturno, Sven
- In:
Six Sigma in der Finanzbranche
,
(pp. 243-257)
.
2009
Persistent link: https://www.econbiz.de/10003882701
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44
Einführung von Lean Six Sigma bei den Basler Versicherungen
Wetzel, Christoph
;
Agartz, Jörg
;
Rivero, Jorge Paz
- In:
Six Sigma in der Finanzbranche
,
(pp. 259-271)
.
2009
Persistent link: https://www.econbiz.de/10003882768
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45
Von Six Sigma zu Lean : Erfahrungen bei Skandia
Puaar, Sal
- In:
Six Sigma in der Finanzbranche
,
(pp. 273-285)
.
2009
Persistent link: https://www.econbiz.de/10003882770
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46
Einführung von Lean Six Sigma in der AachenMünchener
Müller, Martin
;
Durst, Richard
- In:
Six Sigma in der Finanzbranche
,
(pp. 287-300)
.
2009
Persistent link: https://www.econbiz.de/10003882773
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47
Mit Design for Six Sigma zu einer innovativen Kfz-Versicherung
Herberg, Dietrich A.
;
Hugo, Clemens von
;
Wehn, Robert
- In:
Six Sigma in der Finanzbranche
,
(pp. 301-318)
.
2009
Persistent link: https://www.econbiz.de/10003882777
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48
Nutzenrealisierung von Six-Sigma-Projekten am Beispiel von AXA Way
Schwarz, Marc
- In:
Six Sigma in der Finanzbranche
,
(pp. 319-336)
.
2009
Persistent link: https://www.econbiz.de/10003882779
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49
Wie viel Six Sigma braucht die Bank? : eine kritische Betrachtung der Methodik
Milkau, Udo
- In:
Six Sigma in der Finanzbranche
,
(pp. 341-359)
.
2009
Persistent link: https://www.econbiz.de/10003882782
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50
Evaluation ausgewählter Qualitätstechniken in Six-Sigma-Projekten
Johannsen, Florian
;
Leist, Susanne
- In:
Six Sigma in der Finanzbranche
,
(pp. 362-379)
.
2009
Persistent link: https://www.econbiz.de/10003882783
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