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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsqualität"
~subject:"Wahrscheinlichkeitsrechnung"
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Dienstleistungsqualität
Wahrscheinlichkeitsrechnung
Queueing theory
119
Warteschlangentheorie
119
Theorie
39
Theory
39
Operations Research
15
Operations research
15
Production control
12
Produktionssteuerung
12
Call centre
10
Callcenter
10
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10
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queues
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healthcare
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pricing
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Ankündigungseffekt
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Tezcan, Tolga
3
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2
Afèche, Philipp
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Albin, S. L.
1
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Anand, Krishnan S.
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Batt, Robert J.
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Paç, M. Fazil
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Sun, Peng
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Terwiesch, Christian
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Management science : journal of the Institute for Operations Research and the Management Sciences
Operations research letters
11
Discussion paper / Tinbergen Institute
7
Operations research
7
European journal of operational research : EJOR
6
International journal of production economics
5
Manufacturing & service operations management : M & SOM
5
INFOR : information systems and operational research
4
INFORMS journal on computing : JOC
4
Omega : the international journal of management science
4
Computers & operations research : and their applications to problems of world concern ; an international journal
3
Opsearch : journal of the Operational Research Society of India
3
Annals of operations research
2
Faculty & research / Insead : working paper series
2
Health care management science
2
International journal of production research
2
Production and operations management : an international journal of the Production and Operations Management Society
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Simon Business School working paper
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Annals of operations research ; volume 284, numbers 1 (January 2020)
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Business process management journal
1
Computational methods and applications in queueing theory
1
Discussion paper / Tinbergen Institute / Tinbergen Institute
1
Diskussionsbeiträge
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Diskussionsbeiträge der Katholischen Universität Eichstätt, Wirtschaftswissenschaftliche Fakultät Ingolstadt
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ESMT Berlin Working Paper
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Economics of education review
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European journal of industrial engineering : EJIE
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Games and economic behavior
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HEC Paris research paper series
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Handbook of hospitality operations and IT
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Handbooks in operations research and management science
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International journal of contemporary hospitality management
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International journal of electronic customer relationship management : IJECRM
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International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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International journal of services and operations management : IJSOM
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1
When to use provider triage in emergency departments
Kamali, Michael F.
;
Tezcan, Tolga
;
Yildiz, Ozlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
Saved in:
2
Search among queues under quality differentiation
Yang, Luyi
;
Debo, Laurens G.
;
Gupta, Varun
- In:
Management science : journal of the Institute for …
65
(
2019
)
8
,
pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
Saved in:
3
Optimal price/lead-time menus for queues with customer choice : segmentation, pooling, and strategic delay
Afèche, Philipp
;
Pavlin, J. Michael
- In:
Management science : journal of the Institute for …
62
(
2016
)
8
,
pp. 2412-2436
Persistent link: https://www.econbiz.de/10011539548
Saved in:
4
Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
Saved in:
5
Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory
;
Tezcan, Tolga
;
Tilson, Vera
- In:
Management science : journal of the Institute for …
59
(
2013
)
5
,
pp. 1125-1141
Persistent link: https://www.econbiz.de/10009751183
Saved in:
6
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
7
Diagnostic accuracy under congestion
Alizamir, Saed
;
Véricourt, Francis de
;
Sun, Peng
- In:
Management science : journal of the Institute for …
59
(
2013
)
1
,
pp. 157-171
Persistent link: https://www.econbiz.de/10009711771
Saved in:
8
Outsourcing a two-level service process
Lee, Hsiao-hui
;
Pinker, Edieal J.
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
58
(
2012
)
8
,
pp. 1569-1584
Persistent link: https://www.econbiz.de/10009613876
Saved in:
9
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Saved in:
10
Modeling security-check queues
Zhang, Zhe George
;
Luh, Hsing Paul
;
Wang, Chia-hung
- In:
Management science : journal of the Institute for …
57
(
2011
)
11
,
pp. 1979-1995
Persistent link: https://www.econbiz.de/10009406293
Saved in:
11
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
Saved in:
12
Queuing for expert services
Debo, Laurens G.
;
Toktay, L. Beril
;
Van Wassenhove, Luk N.
- In:
Management science : journal of the Institute for …
54
(
2008
)
8
,
pp. 1497-1512
Persistent link: https://www.econbiz.de/10003757519
Saved in:
13
Reduced system algorithms for Markov chains
Lal, Ram
- In:
Management science : journal of the Institute for …
34
(
1988
)
10
,
pp. 1202-1220
Persistent link: https://www.econbiz.de/10001060069
Saved in:
14
Optimal order of servers for tandem queues in light traffic
Greenberg, Betsy S.
- In:
Management science : journal of the Institute for …
34
(
1988
)
4
,
pp. 500-508
Persistent link: https://www.econbiz.de/10001060493
Saved in:
15
On Poisson approximations for superposition arrival processes in queues
Albin, S. L.
- In:
Management science : journal of the Institute for …
28
(
1982
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10001816600
Saved in:
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