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isPartOf:"Journal of hospitality marketing & management"
~subject:"Customer satisfaction"
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Customer satisfaction
Gastronomie
79
Restaurant industry
79
Consumer behaviour
57
Konsumentenverhalten
57
Kundenzufriedenheit
34
Dienstleistungsqualität
32
Service quality
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Beziehungsmarketing
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Relationship marketing
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Beschwerdemanagement
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Complaint management
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Emotion
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Brand management
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Markenführung
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Zahlungsbereitschaftsanalyse
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customer loyalty
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restaurant
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Brand
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Brand image
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Dienstleistungsmarketing
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Markenartikel
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consumer behavior
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restaurants
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service failure
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Journal of hospitality marketing & management
International journal of hospitality management
90
International journal of contemporary hospitality management
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of retailing and consumer services
12
Journal of travel and tourism marketing
9
Journal of hospitality and tourism insights
6
Quality management journal : QMJ
6
Cogent business & management
5
Tourism management perspectives : TMP
5
Asia Pacific journal of marketing and logistics
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Cornell hospitality quarterly : CQ
3
International journal of business excellence : IJBEX
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business research : JBR
3
Service business
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
The journal of services marketing
3
Total quality management & business excellence
3
Administrative Sciences : open access journal
2
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
Enlightening tourism : ET ; a pathmaking journal
2
European journal of management and business economics : EJM&BE
2
Global business review
2
International business and economics research journal
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of Tourism, Heritage & Services Marketing : JTHSM
2
Journal of business ethics : JOBE
2
Journal of international food & agribusiness marketing
2
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ECONIS (ZBW)
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1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
3
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
4
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
5
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
6
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
8
Antecedents and outcomes of dining experience satisfaction in ethnic restaurants : the moderating role of food neophobia
El-Said, Osman Ahmed
;
Smith, Michael
;
Al Ghafri, Wijdan
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 799-824
Persistent link: https://www.econbiz.de/10012649548
Saved in:
9
Temporal effects of online customer reviews on restaurant visit intention : the role of perceived risk
Pan, Huifeng
;
Ha, Hong Youl
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 825-844
Persistent link: https://www.econbiz.de/10012649551
Saved in:
10
Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
11
Impact of tangible and intangible restaurant attributes on overall experience : a consumer oriented approach
Karamustafa, Kurtulus
;
Ülker, Pembe
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 404-427
Persistent link: https://www.econbiz.de/10012256143
Saved in:
12
Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
Saved in:
13
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
14
What drives experiential loyalty toward smart restaurants? : the case study of KFC in Beijing
Wu, Hung-Che
;
Cheng, Ching-Chan
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 151-177
Persistent link: https://www.econbiz.de/10011848335
Saved in:
15
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
16
Impact of brand experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
17
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
18
Effects of social perceptions and organizational commitment on restaurant performance
Bufquin, Diego
;
DiPietro, Robin B.
;
Park, Jeong-Yeol
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 752-769
Persistent link: https://www.econbiz.de/10011784024
Saved in:
19
Influence of list of values on customer needs, satisfaction, and return intention in ethnic restaurants
Thienhirun, Supimmas
;
Chung, Sulin
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 868-888
Persistent link: https://www.econbiz.de/10011784158
Saved in:
20
Recovering from other-customer-caused failure : the effect on focal customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
;
Polonsky, Michael J.
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 83-104
Persistent link: https://www.econbiz.de/10011669673
Saved in:
21
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
22
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
23
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
24
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
Saved in:
25
Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Goh, Ben
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
Saved in:
26
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
27
How do individual personality traits (D) influence perceived satisfaction with service for college students (C) in a casual restaurant setting (I)? : the CID framework
Jin, Naehyun
;
Lee, Seoki
;
Gopalan, Ram
- In:
Journal of hospitality marketing & management
21
(
2012
)
5/6
,
pp. 591-616
Persistent link: https://www.econbiz.de/10009621101
Saved in:
28
Antecedents and consequences of customers' menu choice in an authentic Chinese restaurant context
Ryu, Kisang
;
Zhong, Yan
- In:
Journal of hospitality marketing & management
21
(
2012
)
7/8
,
pp. 852-871
Persistent link: https://www.econbiz.de/10009688551
Saved in:
29
Consumers' responses to participation and customization in food services : a cultural perspective
Kuo, Pei-jou
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 24-39
Persistent link: https://www.econbiz.de/10008909945
Saved in:
30
Service orientation, service quality, customer satisfaction, and customer loyalty : testing a structural model
Kim, Hyun Jeong
- In:
Journal of hospitality marketing & management
20
(
2011
)
5/6
,
pp. 619-637
Persistent link: https://www.econbiz.de/10009300559
Saved in:
31
To delight or not to delight? : an investigation of loyalty formation in the restaurant industry
Bowden, Jana
;
Dagger, Tracey S.
- In:
Journal of hospitality marketing & management
20
(
2011
)
5/6
,
pp. 501-524
Persistent link: https://www.econbiz.de/10009300575
Saved in:
32
The combined effect of color and music on customer satisfaction in hotel bars
Lin, Ingrid Y.
- In:
Journal of hospitality marketing & management
19
(
2010
)
1
,
pp. 22-37
Persistent link: https://www.econbiz.de/10003978548
Saved in:
33
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
34
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
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