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~isPartOf:"International journal of production economics"
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Customer service
11
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11
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
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4
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4
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International journal of production economics
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Journal of service theory and practice
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
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1
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
2
Optimization of after-sales services with spare parts consumption and repairman travel
Sun, Mingyao
;
Ng, C. T.
;
Wu, Feng
;
Cheng, T. C. E.
- In:
International journal of production economics
244
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185392
Saved in:
3
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
4
Interaction of after-sales service provider and contract type in a supply chain
Chen, Mengmiao
;
Hu, Qiying
;
Wei, Hang
- In:
International journal of production economics
193
(
2017
),
pp. 514-527
Persistent link: https://www.econbiz.de/10011758504
Saved in:
5
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina
;
Lai, Kee-hung
;
Cheng, T. C. E.
;
Lun, …
- In:
International journal of production economics
159
(
2015
),
pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
Saved in:
6
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
7
After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
144
(
2013
)
1
,
pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
Saved in:
8
Service guarantee and optimal payout models
Chiang, Wen-chyuan
;
Cai, Gangshu
;
Xu, Xiaojing
;
Chen, …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 519-528
Persistent link: https://www.econbiz.de/10009729407
Saved in:
9
Planning product design refreshes with service contract and competition considerations
Laksana, Kamonkan
;
Hartman, Joseph C.
- In:
International journal of production economics
126
(
2010
)
2
,
pp. 189-203
Persistent link: https://www.econbiz.de/10003995281
Saved in:
10
Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping
;
Yang, Chenlung
;
Chan, Ya-hui
;
Sheu, Chwen
- In:
International journal of production economics
126
(
2010
)
2
,
pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
Saved in:
11
After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
127
(
2010
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
Saved in:
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