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Selbstbedienung
14
Self-service
14
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
4
Innovation adoption
4
Innovationsakzeptanz
4
Kundenzufriedenheit
4
Confidence
2
Electronic Banking
2
Electronic banking
2
Großbritannien
2
Technologie
2
Technology
2
United Kingdom
2
Vertrauen
2
self-service technology
2
Air passenger transport
1
Air transport
1
Airline
1
Befragung
1
Beschwerdemanagement
1
Bewertung
1
Beziehungsmarketing
1
Brand equity
1
Complaint management
1
Continued adoption
1
Criticism
1
Customer integration
1
Customer service
1
Customers
1
Distribution channel
1
Do it yourself
1
Emotion
1
Evaluation
1
Fluggesellschaft
1
Gender studies
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Geschlechterforschung
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14
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Aimin, Wang
1
Barua, Zapan
1
Beatson, Amanda
1
Beer, Leon T. de
1
Cheng, Colin C.
1
Chiou, Yu-hsiu
1
Cho, Hyeon Jeong
1
Coote, Leonard V.
1
Cunningham, Lawrence F.
1
Dabholkar, Pratibha A.
1
Dimitriadis, Sergios
1
Fairhurst, Ann
1
Gerlach, James H.
1
Harrison, Tina
1
Hongyi, Xu
1
Hsu, Maxwell K.
1
Huang, Li-shia
1
Jan E. Windebank
1
Kuyper, Tom
1
Kyrezis, Nikolaos
1
Lee, Hyun-joo
1
Lee, Nick
1
Liao, Shuling
1
Lien, Che-Hui
1
Liu, Shu-fang
1
Malhotra, Neeru
1
Mukherjee, Avinandan
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Nadin, Sara J.
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Rai, Ranvir S.
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Shamdasani, Prem
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Shang, Jing-Zhi
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Spaid, Brian I.
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Van Tonder, Estelle
1
Waite, Kathryn
1
Wang, Stephen W.
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Williams, Colin C.
1
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The service industries journal
The journal of services marketing
15
Journal of business research : JBR
13
Journal of retailing and consumer services
13
Europäische Hochschulschriften / 5
11
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Betriebs-Berater : BB
6
Service business
6
The international review of retail, distribution and consumer research
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Economie et statistique
3
History of retailing and consumption
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Information systems management
3
International journal of business information systems : IJBIS
3
Journal of air transport management
3
Journal of decision systems
3
Journal of marketing
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Cogent business & management
2
Der Handel heute : in memoriam Julius Hirsch
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
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ECONIS (ZBW)
14
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14
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1
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
2
New perspective on informal knowledge sharing in the self-service environment
Van Tonder, Estelle
;
Beer, Leon T. de
;
Kuyper, Tom
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 542-564
Persistent link: https://www.econbiz.de/10012260300
Saved in:
3
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
4
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
5
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
6
Gender differences in consumer evaluations of service quality : self-service kiosks in retail
Lee, Hyun-joo
;
Fairhurst, Ann
;
Cho, Hyeon Jeong
- In:
The service industries journal
33
(
2013
)
2
,
pp. 248-265
Persistent link: https://www.econbiz.de/10009702904
Saved in:
7
Consumer evaluation of self-service innovation failure : the effect of brand equity and attribution
Liao, Shuling
;
Cheng, Colin C.
- In:
The service industries journal
33
(
2013
)
5
,
pp. 467-485
Persistent link: https://www.econbiz.de/10009757832
Saved in:
8
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
9
An integrated attitude model of self-service technologies : evidence from online stock trading systems brokers
Liu, Shu-fang
;
Huang, Li-shia
;
Chiou, Yu-hsiu
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1823-1835
Persistent link: https://www.econbiz.de/10009582174
Saved in:
10
Explaining participation in the self-service economy
Williams, Colin C.
;
Nadin, Sara J.
;
Jan E. Windebank
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1811-1822
Persistent link: https://www.econbiz.de/10009582177
Saved in:
11
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
12
Consumer views of self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, …
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 719-732
Persistent link: https://www.econbiz.de/10003775771
Saved in:
13
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
Saved in:
14
Self-service technology and the service encounter
Beatson, Amanda
;
Lee, Nick
;
Coote, Leonard V.
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 75-89
Persistent link: https://www.econbiz.de/10003454661
Saved in:
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