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~subject:"Kundenservice"
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Selling technique"
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Kundenservice
Konsumentenverhalten
Sales behaviour
79
Verkaufsverhalten
79
Salespeople
30
Verkaufspersonal
30
Consumer behaviour
16
USA
16
United States
16
Customer satisfaction
8
Kundenzufriedenheit
8
Selling
8
Verkauf
8
Beziehungsmarketing
5
Einzelhandel
5
Relationship marketing
5
Retail trade
5
Brand
4
Customer service
4
Emotion
4
Experiment
4
Kaufentscheidung
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Arbeitsverhalten
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Arbeitszufriedenheit
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B-to-B-Marketing
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Business-to-business marketing
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China
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Communication
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Confidence
3
Corporate culture
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Deutschland
3
Dienstleistungsqualität
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Germany
3
Job satisfaction
3
Kommunikation
3
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3
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Aufsatz in Zeitschrift
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Alhouti, Sarah
1
Allon, Gad
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Bath, Jatinderpreet Kaur
1
Bawa, Anupam
1
Bonney, Leff
1
Brudvig, Susan
1
Bush, Victoria D.
1
Butler, Timothy D.
1
Clark, Ronald A.
1
Curran, James M.
1
Davis, Lenita
1
Dolinski, Dariusz
1
Einav, Liran
1
Foss, Nicolai J.
1
Goh, Jin X.
1
Gopal, Das
1
Guo, Wenxia
1
Hall, Judith A.
1
Harris, Lloyd C.
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Hill, Katerina E.
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Jarman, Matthew S.
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Kulesza, Wojciech
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Laursen, Keld
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Liu, Dong
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Main, Kelley J.
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Nagel, Duane
1
Pauser, Sandra
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Pedersen, Torben
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Plouffe, Christopher R.
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Journal of marketing theory and practice : JMTP
3
Psychology & marketing
3
Journal of marketing theory and practice
2
Marketing letters : a journal of research in marketing
2
American economic journal : a journal of the American Economic Association
1
European journal of marketing : EJM
1
Frontiers of business research in China : selected publications from Chinese universities
1
Journal of customer behaviour
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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ECONIS (ZBW)
19
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1
The roles of consumer entitlement, persuasion knowledge, and perceived product knowledge on perceptions of sales pressure
Zboja, James J.
;
Brudvig, Susan
;
Laird, Mary Dana
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
4
,
pp. 435-447
Persistent link: https://www.econbiz.de/10012607669
Saved in:
2
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R.
;
Nagel, Duane
;
Bonney, Leff
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10012181637
Saved in:
3
Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
Saved in:
4
A wearable sales assistant : capturing dynamic nonverbal communication behaviors using sensor technology
Pauser, Sandra
;
Wagner, Udo
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
1
,
pp. 13-25
Persistent link: https://www.econbiz.de/10012016695
Saved in:
5
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
Gopal, Das
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 199-206
Persistent link: https://www.econbiz.de/10011528634
Saved in:
6
The ambivalent consumer : a sequential investigation of response amplification in buyer-seller encounters
Bush, Victoria D.
;
Yang, Lifeng
;
Hill, Katerina E.
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 402-414
Persistent link: https://www.econbiz.de/10011340223
Saved in:
7
Assessing sale strategies in online markets using matched listings
Einav, Liran
;
Kuchler, Theresa
;
Levin, Jonathan
; …
- In:
American economic journal : a journal of the American …
7
(
2015
)
2
,
pp. 215-247
Persistent link: https://www.econbiz.de/10011282796
Saved in:
8
Unwanted pursuit behavior : understanding salespeople's desire to pursue and desire to avoid customers
Alhouti, Sarah
;
Butler, Timothy D.
;
Johnson, Catherine M.
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10010510252
Saved in:
9
Attractive chameleons sell : the mimicry-attractiveness link
Kulesza, Wojciech
;
Szypowska, Zofia
;
Jarman, Matthew S.
; …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 549-561
Persistent link: https://www.econbiz.de/10010382581
Saved in:
10
Shopping under the influence : nonverbal appearance-based communicator cues affect consumer judgments
Bashir, Nadia Y.
;
Rule, Nicholas O.
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 539-548
Persistent link: https://www.econbiz.de/10010382583
Saved in:
11
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
12
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
13
The vulnerability of defensiveness : the impact of persuasion attempts and processing motivations on trust
Guo, Wenxia
;
Main, Kelley J.
- In:
Marketing letters : a journal of research in marketing
23
(
2012
)
4
,
pp. 959-971
Persistent link: https://www.econbiz.de/10009684830
Saved in:
14
Effects of perceived organisational support and Guanxi on salesperson performance : the mediation of customer need knowledge
Wang, Guocai
;
Liu, Dong
;
Wang, Xifeng
- In:
Frontiers of business research in China : selected …
5
(
2011
)
3
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009301363
Saved in:
15
Industrial sales lead conversion modeling
Monat, Jamie P.
- In:
Marketing intelligence & planning
29
(
2011
)
2
,
pp. 178-194
Persistent link: https://www.econbiz.de/10009156908
Saved in:
16
Linked mystery shopping inventory to customer-seller encounters
Kehagias, John
;
Rigopoulou, Irini
;
Vassilikopoulou, …
- In:
Journal of customer behaviour
10
(
2011
)
1
,
pp. 7-34
Persistent link: https://www.econbiz.de/10009231298
Saved in:
17
Buying from the babbling retailer? : the impact of availability information on customer behavior
Allon, Gad
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
57
(
2011
)
4
,
pp. 713-726
Persistent link: https://www.econbiz.de/10009012179
Saved in:
18
Linking customer interaction and innovation : the mediating role of new organizational practices
Foss, Nicolai J.
;
Laursen, Keld
;
Pedersen, Torben
- In:
Organization science : a journal of the Institute for …
22
(
2011
)
4
,
pp. 980-999
Persistent link: https://www.econbiz.de/10009272320
Saved in:
19
Loyalty and its antecedents : are the relationships static?
Curran, James M.
;
Varki, Sajeev
;
Rosen, Deborah E.
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
4
,
pp. 179-199
Persistent link: https://www.econbiz.de/10008857272
Saved in:
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